Kona Grill - Plano

Huge restaurant with a nice ambiance. Had a (very overpriced) tuna poke bowl at the bar. The service was good and the food came out quickly. But for the price the portion size and flavor were really lacking.

Disclosure: The poke bowl IS listed in "The Lighter Fare" section of the menu, so I expected it wouldn't be large. However, the server told me The Lighter Fare items are still quite sizable portions. So for the $25 price ($32 total with tax and tip, no beverage), it was wayyy too small. It was average in taste. I don't plan to return.

Visited 2 months ago

Clean, quiet, enjoyable dining experience! I got the poke bowl and it was delicious. It didn’t make me feel sick after eating because it was a good portion size. It had really good flavor and they really piled on the toppings! It was super refreshing with great flavor. The burger was really juicy and the fries had great crisp! Definitely give this place a try!

Visited 6 months ago

Chef Mike and server Jacob as well as the GM made our 36th Anniversary Super Special! 1st time will not be the last! AWESOME AWESOME!!!! Telling Family and Friends about this experience! Food was AMAZING!!!! Thanks to all! God bless!

Visited 5 months ago

1st time at Kona Grill. 1st impression, big. It has a wonderful decor. The food and service were good. My girlfriend and can't wait to go back. Download the app for rewards.

Visited 6 months ago

My name is Kevin, and this was my first time at Kona Grill. I saw the restaurant online and decided to try it with my family, who were visiting from out of town. Everything we ordered tasted great, and the experience was delightful. Our waitress, Zen, provided impeccable service; she was prompt, attentive, and seemed to know exactly what we needed without being overbearing or distant. We all had a great time, and it made for a memorable experience. If you go, I highly recommend asking for Zen she made the experience even better.

Visited a month ago

We were there to spend time and enjoy the happy hour. We decided to cut our visit short instead. The service today was very disappointing. The two guys, one of them being D, were very disrespectful. As for the food - it was on point! Everything looked and tasted amazing!

Not sure if we’ll come back to this location but we’ll see.

Visited 7 months ago

I’ve become a regular at this location and i always look forward to dining in and having nate as my server/bartender. The food is always just right and the drinks are made to perfection. 10/10 in my book and ask for nate !!!!

Visited 3 months ago

I have been wanting to go to Kona Grill for a long time and am glad that I was able to have my early birthday dinner with my family here. We all got the surf & turf, and I got the fire dragon roll with it. Please be aware that they will automatically default to add Garlic Pesto on your steak and up charge you $8. Their sweet potatoes are also super pricy at $9 and tasted subpar. I signed up for the rewards so they gave me a free entree or sushi roll, and I decided to try their calamari. The Calamri was nice and unique with sweet peppers; the steak is really good as well. The service is fine, just wish they are more communicative. Instead of defaulting to add the garlic pesto without even informing us at all. As soon as I find that out on the kiosk, we informed that to the server. Even if people usually get it with the steak, you tell the customer if it is going to be $8 extra.

Visited 7 months ago

Zen was great

Visited a month ago

Our server Zen was awesome! She was very personal and attentive. The sushi bar stays open all day, the only sushi bar in town that does. So yeah, it was a Zen like experience.

Visited a month ago

Zen was great! Very attentive, knowledgeable, and kind.

Visited a month ago

This was very disappointing experience. The food is extremely overpriced given the quality they are serving. The Cole slaw on the fish tacos is obviously from a premade bag and the chicken on the fried chicken burger seems to be frozen patty. We paid $25+ for dishes that were not fresh and still left hungry. There are many other places to get quality food for this price range - will not be back

Visited a month ago

Been here a couple times before. Food is good but doesn’t make the price. The lettuce wraps are the one thing I like. My wife was in the mood to go again. They were out of the lettuce wraps and Modelo Beer. Idk how you’re out of a certain beer btw. Service seems slow even when dead. A basic burger is $22 and the cheapest thing on the menu. Dave your money and don’t go here.

Visited a month ago

Ok. I don't like to leave bad reviews, but when it takes 20 minutes after you're seated to get service, then you have to go to the bar yourself to get your drink order to the table, then they bring you a duplicate of your starter order, I leave a bad review. Also, whatever you do, DO NOT order the Chilean sea bass if you haven't already eaten a full meal.

Visited a month ago

Zen was friendly, accommodating and recommended some great meal choices!

Visited a month ago

Zen was absolutely amazing! Her service was out of this world. Very pleased

Visited a month ago

Zen was absolutely phenomenal. We didn’t have to ask for anything. Very happy with the food and her service.

Visited a month ago

Fair. There is a difference in quality of food with this location and Northpark.
They need a large meeting where they each taste the food from each location. Northpark is way busier and taste better.

Visited a month ago

My name is Kevin, and this was my first time at Kona Grill. I saw the restaurant online and decided to try it with my family, who were visiting from out of town. Everything we ordered tasted great, and the experience was delightful. Our waitress, Zen, provided impeccable service; she was prompt, attentive, and seemed to know exactly what we needed without being overbearing or distant. We all had a great time, and it made for a memorable experience. If you go, I highly recommend asking for Zen she made the experience even better.

Visited a month ago

This was a really great experience! I am so glad we didn’t listen to the TikTok review, and still came here to eat, because the service and food exceeded our expectations. Zen was our server, and she was attentive and pleasant throughout; all while training another server. There were options for all of us, which was great since we all have different preferences (ie., pescatarian, vegetarian, and more) When we’re in town again, my family and I will definitely come back to try other menu items that we missed this visit.

Visited a month ago

Zen at Kona Grill - Outstanding Service!
I had an amazing experience at Kona Grill thanks to Zen! The service was exceptional—attentive, friendly, and efficient. Zen made sure every detail was taken care of and went above and beyond to ensure we had a fantastic dining experience. I highly recommend dining here and asking for Zen if you’re looking for top-tier service!

Visited a month ago

It is quite conveniently located. Eyesoothing ambiance.
Excellent service and hospitality are worth experiencing.
Awesome selection of food.

Visited a month ago

Brianna was thebomb.com. Her customer service was 10 out of 10! She made sure our orders were fresh and correct! Her personality is top tier!

Visited a month ago

Brianna did an amazing job at taking care of our needs with our orders. She was running items and refills in a timely manner.

Visited a month ago

Brianna was incredibly attentive, sweet, and on top of her game. We stayed longer than anticipated because she treated us so well!

Visited a month ago

Took mom out on Christmas day night and had a lovely meal. They were not prepared for the large crowds, and the food took quite a long time, but I still enjoyed the company and atmosphere. Prices are up there, but it was a special occasion for me, and I was glad they were open...

Visited a month ago

It was a joke! Manager made our sushi! It was so bad. Place wasn’t even busy but one single roll took so long to make it and it was not a good roll! We asked to spoke with manager he couldn’t even come because he was struggling trying to make sushi for other customers.
We paid left the tip and left because this is not about money!

Visited a month ago

I used to go to Kona Grill all the time pre-pandemic for their happy hour, But I don’t think I will ever be returning after the experience I had on Christmas Day. I do appreciate them being open on Christmas Day because my family Of three has started a new tradition of eating out instead of with family on Christmas Day, So I was excited to Pick Kona Grill for this Christmas. Upon entering, the first thing I noticed was that the host Didn’t speak To us, was stressed out And screaming Out party names. Thankfully, we made a reservation and was seated within 10 minutes only to Observe that the restaurant Was only about half full, So I’m not sure why the host was scrambling and yelling in our faces as we stood at the Hostess stand Upon entry. We were seated in a larger section, but unfortunately there was only one server working four tables. That’s no problem assuming that people did not want to work on Christmas Day. Of course, service was slow, but that was to be expected, but our server was very Frazzled. The problem was more so the food. It was not how I remembered it pre-pandemic, The quality was poor, the portions were small and I highly regret Choosing to eat at Kona Grill for this occasion. My husband ordered pasta, which was drowning in sauce. I had a 6 ounce steak that was completely unseasoned and cut weirdly. The bathroom was dirty… I just couldn’t wait to leave. And the bill was $100 for us plus a kids meal! Im still so disappointed 3 days later. I didn’t even remember to add the visit to my loyalty points.

Visited a month ago

Visited a month ago

Visited a month ago

The sushi chef argued with me for 5+ mins when I asked how much longer my take out order would be (it took over an hour to prepare). Mind you, this was on a Monday night and the place was less than 1/4th full...

To quote the sushi chef, "If you needed this sooner, you should have planned your meal better".. He also said, "It takes this long to prepare this much food"... Keep that in mind if you come here. If you plan to order food for 4, it's going to take over an hour to prepare.

How about not taking 70 minutes to prepare 3 specialty rolls, 3 orders of sashimi (sliced fish, with 0 prep), and 2 basic rolls (California & Philadelphia for the kids).

Here's the kicker... when I got home, the 2 of the 3 specialty rolls were missing! I called them back of course, b/c that's 51$ of missing food from my order.. I'm still hoping the restaurant will provide a credit, but I'll dispute it through my bank in the meantime.

Yeah, I just moved here and this was my first time looking for a "new" sushi spot... definitely NOT the experience I was looking for after spending 200$.

Visited a month ago

Zen was the sweetest! Made our experience lovely from start to finish and was so friendly. :)

Visited a month ago

Visited a month ago

Food and service were excellent. The sliders and fries are delicious. We dine out with friends to enjoy the food and the fellowship. The music is too loud to enjoy visiting. I would rather struggle to hear the music than struggle to hear my friends over the music.

Visited 2 months ago

Service was extremely slow (and a bit dim-witted). Took 10 minutes to get our first drink. Some sort of manager was there and obviously not paying attention. Food was OK... when it finally came out. You'd think a restaurant would understand most people don't have an hour and a half for lunch.

Visited 2 months ago

Our favorite happy hour spot, the decor inside is dated but the food is delicious and you can’t beat the happy hour prices. Bring back the KG sauce - cannot believe they discontinued it!

Visited 2 months ago

Great food & service! My mom hosted a Christmas luncheon here in the private room, Zen was our waitress. She was very nice and gave great service. Kona’s food is so good!! It was a great time.

Visited 2 months ago

Zen waited on us and provided wonderful service

Visited 2 months ago

Wonderful food and service!
The executive chef was amazing and made our bday experience memorable!

Visited 2 months ago

Zen is great

Visited 2 months ago

Visited 2 months ago

Not worth it for the price you pay and service also sucks.

Visited 2 months ago

Zen took great care of us! Absolutely loved the experience. Zen was very prompt and quick. 👍

Visited 2 months ago

We celebrated birthdays over dinner. Everything was delicious and the service David provided was awesome. We'll definitely be back again.

Visited 2 months ago

David was amazing taught me how to use chopsticks.

Visited 2 months ago

David was amazing and very attentive. Will definitely come back for him. Food was great as well 😊

Visited 2 months ago

New Gm needs to be fired. 3 times this month in December. She’s awful. Ruined 3 of our meals won’t take calls or have any of her staff answer phone in plano

Visited 2 months ago

Turn off your Uber services if closed, really screws up our jobs when we drive out of our way to pickup an order and you’re closed….Come on now.

Visited 2 months ago

Our server, David, is awesome and the food excellent! Highly recommended.

Visited 2 months ago

Our server, David, was outstanding. He was very friendly, attentive, and responsive. He made a point of continually checking on us and providing us updates on our dishes.

The food and atmosphere were excellent. Highly recommended.

Visited 2 months ago

The sushi was really good and Marcus was very attentive and made very good recommendations.

Visited 2 months ago

Visited 2 months ago

Good ambience and food

Visited 2 months ago

Visited 2 months ago

I loved dining in with our lovely waitress, Zen! The Poke bowl was delicious and very refreshing. Our service was excellent and Zen was very attentive to our tables needs! Can’t wait to come back

Visited 2 months ago

Brook is awesome! Go to the bar!

Visited 2 months ago

Zen was awesome. She is a great server

Visited 2 months ago

Zen is wonderful with a heart to serve

Visited 2 months ago

Straight to the point.

This location is huge and has a very nice ambiance. Beautiful space, impressive decor, etc. Awesome location, easy in, easy out.

The food is good but often mediocre at best, especially for the prices. The prices are steadily increasing. Look, I get it. Recession and everybody needs to make it up, but c'mon man, $20 for a STANDARD SUSHI ROLL? Bruh....

Now, the service. Ohhhh, the service....

I live in the area and have been here off and on for a few years. Many moons ago, I got good service, but as of the past 2 years, it's been pretty terrible.

Long waits for drinks. Longer waits for the mid food. And it's NEVER busy. In my experience the staff just doesn't give AF about servicing tables in a timely manner. Nor the bar. Walk in, sit down, no service for 10 minutes. Then, "oh hey, what would you like?" "OK great, see you in another 10 min."

Pathetic.

Look, I've given them many chances and it's just subpar every time. Not that I'm looking for 5 star cuisine or experience but dang, do better.

Lost a customer.

Visited 2 months ago

Visited 2 months ago

Excellent food and great prices during happy hour.

Visited 2 months ago

Visited 2 months ago

Zen was awesome. She took care of us and make sure we had everything we needed.

Visited 2 months ago

Huge restaurant with a nice ambiance. Had a (very overpriced) tuna poke bowl at the bar. The service was good and the food came out quickly. But for the price the portion size and flavor were really lacking.

Disclosure: The poke bowl IS listed in "The Lighter Fare" section of the menu, so I expected it wouldn't be large. However, the server told me The Lighter Fare items are still quite sizable portions. So for the $25 price ($32 total with tax and tip, no beverage), it was wayyy too small. It was average in taste. I don't plan to return.

Visited 2 months ago

Not what it used to be. Slow service, subpar food. Ordered shrimp pad tai, very disappointing in quality and taste.

10/19 tried again today while raining for dinner. Three host/hostesses were just standing there watching while I tried to enter with umbrella and holding the door open. Last visit had a sea bass with strong ammonia taste, so waitstaff suggested a "more tender, flaky" Hawaiian Pomfret. It turned out to be tough and bland, really pricey at $25. Three times in a row, I gather their strength lies with the sushi and rolls. Seafood entries are not recommended.

Payment took unacceptably long. Staff is attentive and courteous though.

03/2024: Friday afternoon for happy hour. Management seems to forget meaning of happy hour by cutting either significant portion or centerpiece material, thereby making them more expensive relative to full priced item ounce by ounce. This may explain slow business on late Friday afternoon.

Taste was about the same as before, but there are happy hours elsewhere that offer real value.

Forgot to take bama roll picture. Sushi barely covers the top.

12/2024 Tried happy hour again on a late Monday afternoon. Food is so bad that we’ll quit trying. Quality, taste and appearance are seriously substandard, making it not worthy of dining regardless of price. Only positive was service.

Visited 2 months ago

Zen was an excellent server!! She made our experience even better.

Visited 2 months ago

Ty was amazing! The specials are out of this works, and the drink selection is 3 steps ahead of adequate!

Visited 2 months ago

Zen was wonderful and provided great service.

Visited 2 months ago

Zen was very accommodating and nice with her service.

Visited 2 months ago

Zen was amazing had a great time

Visited 2 months ago

Love the music, food and the service provided by Zen!

Visited 2 months ago

Waited about ten minutes before we were greeted. However, the server who ended up helping us was friendly and attentive. Food was average but nothing to rave about. Hard to understand the pricing of the menu, but the ambiance was decent enough. Fireside Roll was the highlight of the meal.

Visited 2 months ago

Zen

Visited 2 months ago

Zen

Visited 2 months ago

Zen

Visited 2 months ago

Zen was a great server and knowledgeable of the menu.

Visited 2 months ago

Zen was a great server. Food was pretty good. Family liked it. Wish the music wasn't full of pop artists.

Visited 2 months ago

Visited 2 months ago

Great atmosphere

Visited 2 months ago

The service & staff were amazing! Our server, Jacob, was very attentive & patient. We also appreciate management being present & checking in on us. We'll be back!

Visited 2 months ago

The place is lovely. Very cool. The waiter was friendly and helpful. They refused to make a california roll without mayonnaise for an allergy. Refused to turn down freezing AC on an already chill night. Did not have hot water for tea. Let us order the "Flaming Dragon" and then informed us that they would not light it.

We won't be back.

Visited 3 months ago

Visited 3 months ago

Zen was amazing in service! first time bring friend & they love the food!

Visited 3 months ago

We had an amazing brunch! Food was awesome and our server, Zen was the best!! 10 out of 10 would recommend!! Happy Thanksgiving!

Visited 3 months ago

Amazing place . Food was outstanding and our waitress Zen was such a pleasant person who was so polite .

Visited 3 months ago

Visited 3 months ago

Ajani was the best server! The food was delicious, I highly recommend!

Visited 3 months ago

Beautiful place with nice ambiance. David our server mad our experience stellar . He recommended options with an enthusiastic and sincere smile. We learned later it was his first week !!! Wow, we have dined in many metro restaurants and have not had better service .
Food was hot, fresh and delicious. It was our first time but we will be back !
Try the avocado egg rolls ! Oh my 😍

Visited 3 months ago

Last 3 times service was not good. On Tuesdays my wife and I get there about 5:30 to get a couple appetizers and wine before a 6:30 meeting. We sit at the round table in the bar area. We’re given a menu right away, then 20 minutes later no water and nobody has taken our order. By the time they come, it’s too late for us to order. So maybe don’t sit in the bar area during happy hour?

Other than that, the food and atmosphere is good.

Visited 3 months ago

Amazing server! Food was great!

Visited 3 months ago

Zen was the best server!

Visited 3 months ago

This message is for the representatives of this establishment. I have received terrible service from the person they have serving at the entrance, specifically at 3:50 pm on Saturday 11/16/2024. This lady has mistreated me for the reason that I imagine, she was very rude. I just went to pick up an order and she mistreated me, yelled at me and turned around, another person came to pick up and did the same thing, please you need to see this situation, this should not be done to anyone, much less a customer. I hope the necessary measures are taken.

Visited 3 months ago

Food was good and was greeted immediately no wait. Took advantage of the happy hour menu

Visited 3 months ago

Zen was my server and she was awesome. Very attentive and quick. The food was great. All around great customer service. 10/10

Visited 3 months ago

Zen was my waitress and did a great job checking on us to see where we ok and or need anything. Her service was great.

Visited 3 months ago

Visited 3 months ago

If I could give 0 stars I would. Stay away! My girlfriend and I visited your restaurant last night (Tuesday), marking our second visit in the last 30 days. Unfortunately, we were extremely disappointed with both the quality of the food and drinks, as well as the service.

Here’s a breakdown of our order and the issues we encountered:

Seared Sea Bass Sliders – We were informed that you were out of sea bass, which was frustrating given that this was the dish I was most excited to try

Spicy Shrimp Tempura – The shrimp was undercooked, with too much sauce, making it unappetizing and slimy in texture

Spicy Tuna Roll – The sushi was made with ground tuna, which was poorly prepared and tasted off. It was neither fresh nor flavorful

Picasso Roll – This was the best item of the meal, but "best" in this case still means it was just "okay"

Drinks – We ordered a margarita and a cosmopolitan, both of which were watered down and undrinkable

To make matters worse, despite there being only a handful of customers in the restaurant and 15 staff members sitting around, the service was incredibly lackluster. After paying our bill, I asked to speak with the manager to address these concerns, but she refused to come speak with us. Looks like all of the staff was in training! Avoid this place like the plague!!

Visited 3 months ago

Excellent

Visited 3 months ago

Terribly disappointed. Yesterday, a group of ladies from work ran next door at 2pm to grab lunch. We ordered fairly quickly, no appetizers, just our meals because we were famished. We received the food at 3pm and it came out sporadically. The server was trying her best but was not getting any support. The manager stopped by the table and explained that the server was very new and not doing well. The manager blamed the server, the manager of the restaurant (she was quick to explain that she wasn't the regular manager she was there to help - but she was not giving support to the server) and told us to ask for a different server next time instead of the waitress that we had. The kitchen was struggling to keep up even though there were 8 at our table and possibly 15 other people in the entire restaurant. (We were not the only table waiting a long time. Another lady was very irritated.) There was no communication other than the "manager" throwing everyone under the bus. Everyone at the table got their food except me. I was told after waiting an hour to receive our food (the entire table had been served their food) I was informed that the meat for the french dip was not ready yet and would I please order something else off of the menu. Ummmm....no. The "manager" gave a general apology and told us she would comp us our next meal. Ummmm....no. She gave everyone at the table a $10 coupon for our next visit. Some of the other ladies will go there but I won't. I really despise when a manager won't accept responsibility for the situation, apologize to the person that was inconvenienced, and make it right at the time of the incident. BTW, the 1-star for the food is because I didn't get mine so I can't tell you how good the it is.

Visited 3 months ago

Our server, Demetrius, was awesome and the food is always great!

Visited 3 months ago

Had a great dinner with the wife. Demetrius took care of us as we munched on some appetizers and drinks. Yellowtail jalapeño was especially nice 5/5 would recommend.

Visited 3 months ago

Food was good but took a while to get it. The service wasn't that great either.

Visited 3 months ago

Daniel was an AMAZING server!! He had so many obstacles this morning but still gave us an amazing experience. This was our first time at Kona and we will definitely be coming back!! THANK YOU DANIEL!!

Visited 3 months ago

Food was delicious as always! Had the power lunch, more than enough food ands had left overs.
Most importantly our waitress Zen was Amazing!!
She had a great personality was courteous professional and very attentive and proactive.

Best service I have had here. Will be back and asking for same waiters.

Thank you Zen you made our lunch much more enjoyable.

Visited 3 months ago

Great food and very good staff. Daniel was great! Definitely will return

Visited 3 months ago

We go here often and never disappoints. Ty is simply the best! Thank you Kona for yet another wonderful dinner.

Visited 3 months ago

Our server was absolutely amazing he took care of everything we asked for with a smile on his face and made our night that much better. Thank you Ty, you're amazing.

Visited 3 months ago

I went in for dinner and sat at the bar top, immediately greeted by Nate he was awesome! He recommended me some very good drinks as well as a delicious plate, will always look forward to dining in with Nate!!

Visited 3 months ago

I’ve become a regular at this location and i always look forward to dining in and having nate as my server/bartender. The food is always just right and the drinks are made to perfection. 10/10 in my book and ask for nate !!!!

Visited 3 months ago

Visited 3 months ago

Dre was awesome, very attentive and made sure our big party was taken care of. I'd definitely be looking for her when we come back

Visited 3 months ago

We had a HUGE party for my birthday,and Drey took care of us from start to finish! Extremely professional and willing to help! Thank you!

Visited 3 months ago

Drey service was spectacular, she took care of our large family and was very patient. Highly recommend her!

Visited 3 months ago

Great experience! The waitress Drey was amazing!

Visited 3 months ago

See was so nice and helpful !

Visited 3 months ago

Went with my friends for their new all you can eat Sushi Sunday and had a blast! Definitely a great deal if you’re with a group since everyone can order what they want and no need to worry about splitting the bill evenly etc after! Sushi was great quality and had a lot of variety of rolls/nigiri which I really liked. Half of us wanted to sit inside and the other half wanted to sit on the patio so the manager was really accommodating and sat us at the indoor patio and opened up their sliding doors to please everyone. Our server was really kind and attentive the entire time. Overall a great dinner, will definitely be returning!!

Visited 3 months ago

Good food

Visited 4 months ago

Visited 4 months ago

Visited 4 months ago

La comida estaba deliciosa, me encantó el cóctel de watermelon. El servicio fue excelente y el mesero habla también español.

Visited 4 months ago

Great customer service. Food was amazing.

Visited 4 months ago

Exelente gracias
Buen restaurante

Visited 4 months ago

JACOB WAS ABSOLUTELY AMAZING!!

Visited 4 months ago

Visited 4 months ago

I sat at the bar and Hunter was my bartender. He was very inviting & attentive to everyone at the bar. i’ll definitely come back to see him very soon! :)

Visited 4 months ago

Visited 4 months ago

Visited 4 months ago

Enjoyed lunch and Zen provided great service!

Visited 4 months ago

Yoel was wonderful and went above and beyond to make our meal and time at Kona special and memorable.

Visited 4 months ago

Dee went out of his way to deliver top notch service will definitely be back.

Visited 4 months ago

Visited 4 months ago

Really fun place. Great happy hour and the bartender Hunter is on top of it! It was busy but never needed to wait for anything.

Visited 4 months ago

Great food but the service from one of the bartenders hunter was exceptional! I would return to the venue just for his hospitality!

Visited 4 months ago

Great place for a quick drink. Hunter was awesome. Butter cake is really good too.

Visited 4 months ago

Hunter was my server tonight and he was a great server and very fast! Will be back just because of him!

Visited 4 months ago

Hunter is a great bartender!

Visited 4 months ago

Great food and service! Hunter always takes care of me when I’m there. Highly recommended!

Visited 4 months ago

Hunter’s an amazing bartender nice & attentive! Food is amazing don’t skip this spot.

Visited 4 months ago

I went there a couple months ago, as a date, around 8pm, we made a reservation and the place was empty but we even wait for being called, there was no host at the front door. After like 10 minutes someone set us a table. We got 2 entrées and one appetizer and the bill was around 230$!! The server didn’t bring straws for the drink and just left the food and disappeared. We wanted more water and no one get close to our table for around 20 minutes, and the fries wasn’t even good.

Visited 4 months ago

We used to be regular customers at Kona Grill and always had a good dining experience. However, we have not been to Kona Grill in north Dallas for several years and had heard they filed for bankruptcy so were excited to see that they are open in Plano, and stopped in for dinner on Saturday night. Unfortunately, we were totally disappointed and will not be back!
For starters, though we were promptly seated (the restaurant was almost empty), we sat for at least 10 minutes before my husband went to the bar and asked for help. The bartender asked one of the servers to attend to us but he seemed to be put out by this request. He came to our table, did not really greet us or even introduce himself, took our drink/appetizer order and scurried off. About 15 minutes later, he brought us our wine, which was barely cold, and THEN informed us that they were out of lettuce wraps. Really? So we now have drinks but no appetizer. Fine. We ordered avocado spring rolls and waited another 10-15 minutes for those and sipped on our drinks that are now warm. The spring rolls were nothing special and barely warm. Our server did not notice that we didn’t have silverware/napkins and disappeared again before we could ask him for some. So we had to grab silverware/napkins from a nearby table. Our server never came back to check on us; did not refill water glasses all night; and frankly, seemed bothered that he had to serve us. He was always hurried as if he was attending to 10 other tables but I think we were his only one!
Kona Grill was a Hawaiian restaurant and used to feature great seafood entrees. Their sweet sticky rice was our favorite. Now, they do not even serve it! Their menu is more like common American cuisine, nothing special, and very overpriced. The few seafood options they had - seafood with bok choy (no mention of rice) for $42 and salmon with fried rice (what?) for $37 were not tempting so we opted for cheaper, more common entrees. I got the lemon garlic penne pasta and added shrimp. My husband ordered the cilantro lime chicken. We waited almost 30 minutes for our entrees and were totally disappointed with both. The pasta did not include garlic bread like it was supposed to. There was barely any sauce which was not creamy, had a weak lemon flavor but no garlic flavor. The pasta was undercooked and there was barely any parmesan cheese. It was edible but not good. My husband took two bites of his meal and stopped. The chicken was so dry he could not eat it. The turmeric rice tasted like some weird fried rice and was crunchy. We waited at least 10 minutes for our server to stop by and ask how everything was but he never did so we had to track him down via another server. When my husband told him that his food was inedible and that he was not going to pay for it, the server grabbed the plate and took off. No – “I’m sorry” or “what was wrong with it” or even “I’ll let the chef know.” NO care, no questions, no return to our table. I ate about half my meal and then we again flagged down our waiter and told him to bring us the check.
As the server headed off to get our bill, I told him the chicken was dry, the rice was terrible (just in case he wondered) and that my plate did not include garlic bread. He didn’t seem to care. During all that time, NO ONE apologized; no one asked questions; no one offered anything to make things right… not the server, not the chef, not the manager. We assume the manager had to know because the server had to ask permission for him to be able to delete the entrée item from our bill.
Do yourself a favor and save your money by finding another local restaurant. Looking at other locations in the area and even in Las Vegas (where we used to live and frequent Kona Grill), one can see that there has been a significant decrease in positive Google reviews and happy customers in the past few years. Since being purchased by another company, Kona Grill seems to have lost its stellar reputation for good food, great service, and excellent dining experience.

Visited 4 months ago

Horrible, horrible service.

Visited 4 months ago

We loved our server Mikayla. She was so friendly and knowledgeable!

Visited 4 months ago

I love this place. Great food and service always. Marcus is the best. Ask for him when you go

Visited 5 months ago

Marcus is the best server! Our food was good too!

Visited 5 months ago

I love this place. Salmon is awesome and Marcus is the best!!!

Visited 5 months ago

Today I dined in the West Plano location and my server was Drey. I needed to have lunch but also take business calls so I requested a booth. Drey, my server, was prompt with drink service as well as food. She was knowledgeable of the menu, how food items were prepared, professional and kind to continue serving throughout the lunch without interrupting my business calls. She communicated with me, addressed all of my needs never missing a beat. I enjoyed having her at my table, and I look forward to returning to this location.

Visited 5 months ago

Mikayla was a great server and attentive. We always enjoy the food at Kona Grill. They have great happy hour specials too.

Visited 5 months ago

Mikaela was great.

Visited 5 months ago

The food claims it serves sushi-but barely. It took 35 minutes for our cocktails to arrive. Our appetizers served after entres. The sushi is not best-go elsewhere. The drinks are also mediocre for the price. There are too many other great restaurants in the area to go here. Over priced, lowest service, and poor quality. Never again.

Visited 5 months ago

Visited 5 months ago

Chef Mike and server Jacob as well as the GM made our 36th Anniversary Super Special! 1st time will not be the last! AWESOME AWESOME!!!! Telling Family and Friends about this experience! Food was AMAZING!!!! Thanks to all! God bless!

Visited 5 months ago

Marcus was a great server! He was attentive, friendly, and provided quick service. Thanks for a great dining experience!

Visited 5 months ago

Good food, good vibes, good service thanks to Zen

Visited 5 months ago

Food was great and Dee was an excellent server! Will definitely be back!

Visited 5 months ago

Great atmosphere and welcoming professional staff!
Trey, our waiter and Michael Williams, the souz chef, who personally came out to deliver some specially requested garlic bread were delightful and this visit will ensure another visit very soon!

Visited 5 months ago

Konami grill is a must for good tasting sushi and atmosphere..been here many times and never disappoints..

Visited 5 months ago

Our drinks and food were great! Dee was our server. He was amazing! Great customer service, very professional and friendly! Thanks Dee!

Visited 5 months ago

Great luck g with our family. Appreciated the special attention from our server, Zen

Visited 5 months ago

Came to Kona grill with my daughter and sister to grab a quick lunch before a day out, and our server was Dee. Dee gave great customer service, he was very attentive , nice and informative about the menu. The food was really good and great portions I got full quickly and Dee made sure everything was top tier! I will definitely be back to see him again!

Visited 5 months ago

Excellent service, food and atmosphere! Dee served us well, but was also very friendly and personable. We will be returning!

Visited 5 months ago

Our waitress, Zen, was amazing, with awesome recommendations, very attentive and a great asset to the restaurant! Will be back !!!

Visited 5 months ago

our server Javier had excellent mannerisms, kind and overall a great server

Visited 5 months ago

Came in for happy hour and everything was great. Yoelle was the best server I’ve had here!! Thank you!

Visited 5 months ago

Yoel was a fantastic bartender. Not just for me but watching him take care of other customers as well. You have a great worker on your team.

Visited 5 months ago

Good happy hour

Visited 5 months ago

They gave me fries for $2 only

Visited 5 months ago

Visited 5 months ago

This was my first time visiting, and it was worth a 5 star 🌟 rating

Visited 5 months ago

Dear Kona Grill,

I am writing to express my disappointment with the service I received during my recent visit to your restaurant. I ordered food, but one of the items I requested was not served, even though it was included in the bill. Additionally, the waiter who attended to us did not provide enough silverware for our table. When I tried to find the waiter to address these issues, he was nowhere to be found.

This experience was very disappointing, and I hope that steps can be taken to improve your service.

Thank you for your attention to this matter.

Sincerely,
Aberash

Visited 5 months ago

Zen was AMAZING!

Visited 5 months ago

Visited 5 months ago

Just finished having dinner at Kona and it was fantastic! Our waiter Kyrii is very friendly and attentive, he made our dining experience great! Super nice guy.

Visited 5 months ago

Got water dropped on me food was NOT good had to bring some extra food I had in my car to eat

Visited 5 months ago

Perfect date night atmosphere! Spacious and well lit. Sushi is common. Lettuce wraps are fire 🔥 🔥 🔥 Don't be afraid to ask for more lettuce.

Visited 5 months ago

This place is extremely overrated. The food quality is extra poor. We will definitely not be returning here. They shouldn’t even feel comfortable serving that “food” to customers. Disgusting.

Visited 5 months ago

Ther service was awesome! Daniel was a great server! He always knew what we needed before we asked. Sliders and Chicken Satay were delicious.

Visited 5 months ago

Visited 6 months ago

I am rating the food one star because of the very poor quality of the steak meat. A $44 steak should not be below outback steakhouse quality. Unfortunately it really seemed that the ribeye steak was made of meat pieces and cartilage glued together to look like it is from the same source. It was shocking to be honest. I must say that I appreciated that the manager came to our table, he kept his cool and adjusted the bill a bit after I politely expressed my discontent. For that reason, am rating the customer service 5 stars and I'll disregard the fact that our server didn't know how to open a bottle of wine, other than that she was very polite and checked on us multiple times.

Visited 6 months ago

Daniel was an amazing server. Would dine here again

Visited 6 months ago

Daniel’s been amazing. Hopefully will see him next time when i come here.

Visited 6 months ago

Daniel, our server was outstanding. Based on his knowledge and recognitions we experienced dishes that were outstanding. Thank you so much.

Visited 6 months ago

We had an amazing dinning service! Received amazing recommendations and ordered things I would’ve never selected. Daniel our server went above and beyond to make sure we had a wonderful dining experience!

Visited 6 months ago

Zen provided excellent service at Kona Plano. She was attentive, helpful, and made our visit enjoyable. We especially appreciated her recommendations for drinks.

Visited 6 months ago

Zen provided me and my group with great service and timely delivery of food and drinks. Our orders were accurate and food recommendations were on point. Looking forward to the next visit.

Visited 6 months ago

Zen the watires was excellent 👌

Visited 6 months ago

We had not been to Kona in at least 2 years. My boyfriend and I were craving Sushi and the Plano location was the closest. We were definitely not disappointed! We went a bit early so it was not as crowded and decided to sit at the bar. The ambiance was wonderful and the prices extremely fair and reasonable for the great quality. The food was phenomenal but what was the crowning jewel of the whole experience was our server Yoel. He went above and beyond on his recommendations of the rolls we got, along with other food items and tasty beverages! His descriptions were on point and his service was not typical in any way! We will definitely make this a once a week casual stop over.

Visited 6 months ago

Yoel was very nice always checking on us!

Visited 6 months ago

Poorly managed establishment. I'd be surprised if this location can last much longer.

Visited 6 months ago

It was our first time at Kona Grill. Our server, Zen, was super helpful and very knowledgeable, friendly and polite.
Chef Michael made our dining experience a memorable one.
Very relaxed atmosphere and we weren’t rushed.
We will certainly go back again.

Visited 6 months ago

Our food and service is normally great, but this not…not so much. We had to sit at the bar because a waiter never came to our table. The bartender was new and seemed to be overworked. My salmon was dry and Brussel sprouts was hard.

Visited 6 months ago

Second time at this location, service was very snappy, appreciated our server.

Visited 6 months ago

Great atmosphere. Food is always good.

Visited 6 months ago

The service was slow, no refills barely any ice in the drinks. The prices are extremely high for the portions and the food you get. Pretty convinced everyone that “loves” this place don’t get out much. The hamburgers were over cooked dry, the avocado eggrolls were cold when served, they charge 9$ for a tiny basket of fries. Just SEVERELY disappointed.

Visited 6 months ago

Sushi 🍣 rolls were excellent & fresh! 🍱

Visited 6 months ago

Steak burger is a most try!

Visited 6 months ago

1st time at Kona Grill. 1st impression, big. It has a wonderful decor. The food and service were good. My girlfriend and can't wait to go back. Download the app for rewards.

Visited 6 months ago

Mikayla was very attentive!

Visited 6 months ago

Mikayla was very helpful. Great server!

Visited 6 months ago

Visited 6 months ago

Unfortunately this place is a tad bit pricier than the other alternatives in the surrounding local market. It should be more packed than it is because they have some landmark dishes…some items not so much but still a good enough menu to keep the place packed. They are just out pricing themselves from capturing more of the local market. Great place to try at least once though.

Visited 6 months ago

Mikayla made our date night so special. We will definitely return.

Visited 6 months ago

Great food, good vibes 👌
Had really good time, fun music and amazing sushi 🍣 I will definitely be back again.

Visited 6 months ago

Chef Michael made sure we had a memorable happy hour experience. The bar happened to be out of the chosen wine for happy hour but Chef Michael comp'd us our chosen wine for happy hour prices. This is a lovely neighborhood restaurant and one we will be enjoying again and again!

Visited 6 months ago

Just ate a late lunch with a friend at the Plano location. Zen, who was our waitress, was outstanding. She is a huge asset to this establishment. It started with a greeting and smile. I could see that the restaurant was short-handed but she never once let that stop her incredible service. She was very friendly and attentive the entire time. Our water glasses never went empty, food was served fast and it was wonderful. There was nothing we needed as Zen was on top of everything. We both had the Power Lunch ( and chose the Asian Salad, Spicy Tuna Roll, and of course the yummy brownie that comes after the first 2 courses).
Zen really made this dining experience exceptional!
Anyone reading this should totally ask for her!
August 7th, 2024

Visited 6 months ago

Clean, quiet, enjoyable dining experience! I got the poke bowl and it was delicious. It didn’t make me feel sick after eating because it was a good portion size. It had really good flavor and they really piled on the toppings! It was super refreshing with great flavor. The burger was really juicy and the fries had great crisp! Definitely give this place a try!

Visited 6 months ago

Makayla- Sorry if spelt wrong was amazing. A friend & I came in roughly around 22:00. Immediately sat & greeted by our amazing service.

She had our food & drinks served promptly & her bubbly attitude & tone made the dining experience 10x better !

Thank you !!

Visited 6 months ago

Mikayla was great!

Visited 6 months ago

Good food, good service.

Visited 6 months ago