Katsura Sushi

This place is terrible. I made a mistake giving it a chance. Live and learn. Just go down the street to Albertsons and get some sushi there. You will save lots and lots of money. This restaurant is an embarrassment to El Paso. I am sorry to say.

1. Rap music playing inside a sushi restaurant. Seriously? Have some respect. Get rid of the samurai armor if you don’t want a Japanese atmosphere.

2. They don’t have a real menu, you have to scan a bar code and use your phone to view it online. It’s not a COVID thing because they give you physical menus for the drinks, but no prices, no pictures and someone made it on Microsoft word. Just black and white.

3. No Wi-Fi. They want you to use internet to see the menu, but don’t offer internet. They tease you with the Katsura Wi-Fi name there, but nope.

4. My nigiri 🍣 was bad. So thin it was almost see through. The salmon had skin…I don’t even know what to say.

5. Ordered a sushi roll, I didn’t know barbecue sauce was even a thing with sushi. It didn’t mix well with the cream cheese inside. 🤢

5a. The ginger was thicker than the sushi, which made the ginger terrible overall.

6. No free refills or waitress never offered us any. I think the lemon aid said no free refills .

7. $3 for using your credit card. No matter the price. $3 dollars.

8. We spent $70 for the worst lunch experience. Ambience was terrible. Maybe grass on one wall…it was weird. Not Japanese at all. Or maybe not even trying.

Of note, the waitress is nice. It’s not her fault the place is the way it is.

Just go get some Albertsons sushi, it is way better and you u can watch something fun with your family. Honestly.

Visited a year ago

By far the worst sushi I had. First… you get tap water. Then ordered the edamame beans appetizer. It was doused with salt. Why?

Then order three sushi rolls. The dragon roll, spider roll, and cabello roll I think. Every rolls were tasteless and straight from the fridge. You can tell the rices were old and started to have the foul smell. And the salmons were so thin like it’s for decorations. You can get better sushi from gas stations than this.

Then the atmosphere… definitely not family friendly. They were blasting profanity music the whole time.

Absolutely do not go.

Visited a year ago

We usually stop by when we visit El Paso every 6 or 7 months. It has been around a year since we been back.

This place has really gone down hill into a poop pool, Talk about piss poor food. The miso soup had no flavor just a bowl of hot water. The ramen is literally the ramen 88 cent package noodles in salty broth. And the teriyaki chicken was at par with something from a frozen bag. We ordered the new York sushi roll which was not made with sushi rice and the eel was not deboned and the sushi roll had no eel sauce.

I did let the server know that the food was really bad as well as the authenticity was no where near what it used to be and did tell her that I would pay for the meal but will not return, ever. She did say that she would get the manager but the manager never bothered to talk to us (silence is compliance).

If you don't know what authentic Japanese food is this might be the place for you. However, if you do miss some good sushi or true ramen I truly recommend you look somewhere else.

Visited a year ago

Started with the gyoza, which was crispy and a solid choice. Has the special combination sushi plate, the Nigiri was very good. Healthy portion and very clean tasting. Did a tuna roll instead of california roll, gotta say the tuna roll had a very healthy amount of tuna which I appreciated. Service was very good, atmosphere was good, nothing to complain about.

Visited 4 months ago

Went here to celebrate a birthday. Service was a bit slow, but the staff was friendly and helpful. The miso soup was tasty but very salty. Ordered several types of sushi, they were all beautifully arranged. Very eye appealing and delicious. Had the chicken teppanyaki, tasty but the vegetables were very salty and chicken dry. We had some lychee saki and fried cheesecake. They were delicious and we had a lot of fun, regardless of some salty food.

Visited 3 years ago

Food is everything. The server was super nice and on point and the atmosphere was wonderful. The food though? Awful. The sashimi was thick and hard, the sushi rolls were dinky little pieces of fish and the rice was just bad. I gave this place a shot because I was nearby and most sushi places are closed between lunch and dinner. Until they start making quality food, it's just not worth the bad experience. I'm sorry guys, I'm only leaving a bad review because I hope this gets the leaderships attention. Everything is awesome, even the prices, but the most important thing, the food, is not good at your establishment.

Visited 9 months ago

Overall experience of @katsura_zaragoza was really good. Now I will be honest not everything is for everyone but it still is fun to explore but it's important to be clear on what you're ordering as there should not be a mix up. The customer service first off is amazing and the fact that if by chance there is any possible issue it can be discussed and the management take you serious. I appreciate the one on one. They are doing pretty well cleaning wise. Luckily most of their orders are take out and believe me it's super #worth it!!! Eating at home; I'm sure can be just as as fun.
#sushi #rolls #japanesecuisine #shareable #pricey #specials

Possible Appetizer
1. Miso 🍲
Y'all I believe this is probably the best miso I've ever had it's not salty the nori (seaweed) is chopped up small the tofu are cute little cubes and the salt is perfect! Definitely say yes if they offer.
2. Bamboo Roll
Don't even know how to express I'm not a big raw fish fan you know I stay normally along the lines of fried rolls but I cannot kid you. This was amazing not fishy although there is definitely salmon and the eel sauce, spicy mayo and soy sauce were definitely a touch extra that cannot go wrong. Easy to eat swallow the roll was a great size shareable but you can also eat it on your own if it's all you're getting.Definitely recommend and I will get again for sure.
3. Sea Snake
This will be the first time I truly believe more than 2 dishes are meant to be. If you're unsure definitely try this especially if it's your first time the eel sauce helps so so much. It's a little sweet and with the mix of the ingredients it just is ok point. Easy to eat swallow the roll was a great size shareable but you can also eat it on your own if it's all you're getting.
Just as before recommend and I will get again no doubt.

The Entree Dishes
Dish 1: Chicken Yakiniku
Rice 🍚 is to die for as soon as you top it off with soy sauce or eel sauce it gets even 1000 times better it's a straight 100 on its own not salty so you can season it yourself and or just mix with your chicken which I did. Now I will confess I don't think I got to enjoy this as much just because I was pretty full but it was good I would recommend even to share or maybe get as a dish maybe a child can eat. Recommend for a first timer.

Dish 2: Yakisoba with Beef
You love beef flavor and some salt this is for you it's pretty saucy but not like dripping wet. Full of flavor does have red cabbage so a surprise that someone who doesn't normally eat it likes it. If you want the cabbage softer I would request to see if they can cook it a bit more. It's a bit crunchy compared to the rest of the dish. The sauce is definitely something you can expect if you've thought of how Yakisoba tastes through documentaries or stalls at a festival.
Dish 3: Tempura Veggies
Anything fried tastes pretty darn good especially veggies. I love these and cannot complain. I'm not a fan of bell peppers but you can always share with someone that can enjoy so no biggie. I love how it's not over salty on batter and they give you a side of sauce to poor or dip the pieces in. I recommend if you like a side with your rolls. Beware though you may get addicted. It does come with fresh cabbage so only recommendation may be to ask them to boil it or you can save it and make coleslaw at home if you're not a fan of it raw like me.

Final dish/appetizer: Cucumber Specialty. (This item was not something we ordered as there was a mix up.)
I'm going to be honest. I tried one piece and my mom half a piece. Now I love cucumbers but I don't like things that taste a lot like tuna or anything that has big fishy taste. Though I recommend if you are a fishy fan and I mean really enjoy fish then I recommend it if you don't you may want to stay away. The cucumber tasted fresh and the inside was definitely a texture to behold.

Visited 4 years ago

Waited over 1HR, 1HR! For a small to go order.
Was not going to eat there since my 4yr old doesn’t stay still at restaurants & turns out I had to wait over 1 HR with no food and a tired kid.
Also noticed the chefs were eating while preparing the food. Also pricey.

Visited 10 months ago

Its currently 7:30 and they are closed!

Visited 4 months ago

Started with the gyoza, which was crispy and a solid choice. Has the special combination sushi plate, the Nigiri was very good. Healthy portion and very clean tasting. Did a tuna roll instead of california roll, gotta say the tuna roll had a very healthy amount of tuna which I appreciated. Service was very good, atmosphere was good, nothing to complain about.

Visited 4 months ago

Visited 4 months ago

Good service & great food for the price!!!

Visited 5 months ago

Visited 5 months ago

Visited 6 months ago

Visited 7 months ago

Visited 9 months ago

Food is everything. The server was super nice and on point and the atmosphere was wonderful. The food though? Awful. The sashimi was thick and hard, the sushi rolls were dinky little pieces of fish and the rice was just bad. I gave this place a shot because I was nearby and most sushi places are closed between lunch and dinner. Until they start making quality food, it's just not worth the bad experience. I'm sorry guys, I'm only leaving a bad review because I hope this gets the leaderships attention. Everything is awesome, even the prices, but the most important thing, the food, is not good at your establishment.

Visited 9 months ago

Ordering and gttng meal did not take very long. Food tasted very good.

Visited 9 months ago

Waited over 1HR, 1HR! For a small to go order.
Was not going to eat there since my 4yr old doesn’t stay still at restaurants & turns out I had to wait over 1 HR with no food and a tired kid.
Also noticed the chefs were eating while preparing the food. Also pricey.

Visited 10 months ago

Visited 10 months ago

Muy bueno, pero caro deamadre!!!

Visited 10 months ago

I ordered on Uber eats it took them almost an hour and a half to make my food and when it arrived it was cold and the sushi burnt

Visited a year ago

Visited a year ago

By far the worst sushi I had. First… you get tap water. Then ordered the edamame beans appetizer. It was doused with salt. Why?

Then order three sushi rolls. The dragon roll, spider roll, and cabello roll I think. Every rolls were tasteless and straight from the fridge. You can tell the rices were old and started to have the foul smell. And the salmons were so thin like it’s for decorations. You can get better sushi from gas stations than this.

Then the atmosphere… definitely not family friendly. They were blasting profanity music the whole time.

Absolutely do not go.

Visited a year ago

Terrible experienced! Sushi was awful no taste at all like they use regular white rice! The miso soup was plain water with no seasoning. The ramen was so salty!

Visited a year ago

We usually stop by when we visit El Paso every 6 or 7 months. It has been around a year since we been back.

This place has really gone down hill into a poop pool, Talk about piss poor food. The miso soup had no flavor just a bowl of hot water. The ramen is literally the ramen 88 cent package noodles in salty broth. And the teriyaki chicken was at par with something from a frozen bag. We ordered the new York sushi roll which was not made with sushi rice and the eel was not deboned and the sushi roll had no eel sauce.

I did let the server know that the food was really bad as well as the authenticity was no where near what it used to be and did tell her that I would pay for the meal but will not return, ever. She did say that she would get the manager but the manager never bothered to talk to us (silence is compliance).

If you don't know what authentic Japanese food is this might be the place for you. However, if you do miss some good sushi or true ramen I truly recommend you look somewhere else.

Visited a year ago

Visited a year ago

Great food. Good service.

Visited a year ago

Tranzas, precios altísimos para su pésimo servicio y comida.

NO VUELVO A VENIR A ESTE LUGAR.
Conozco este katsura desde hace muchos años y se nota como con el tiempo ha perdido calidad, tanto en el servicio como en la comida, primero me sirvieron agua mineral sin gas, luego pedi unos edamames que parece que me los vendieron de uno en uno, me dieron un platito de edamames y cuando le pregunte al mesero me dijo que porque los dueños estaban cortando los platillos para ahorrar,
pero como no cortan los precios tambien?

Porque al preguntar por una Sopa Udon que por cierto perdió mucha calidad, la mesera me dijo que costaria como $38 dolares un plato solo por ponerle carne, pollo y camaron.

Me gustaba mucho la comida de este lugar y siempre fue uno de los restaurantes favoritos de mi familia, pero parece que los dueños perdieron el interes, meseros mal capacitados, sin información sobre ningún platillo y discapacidades para la atención a cliente.
Con unos dueños que piensan solamente en su beneficio, ya veo porque esto esta lleno de malas reseñas, precios exagerados para el servicio que dan.
No vuelvo a venir.

Visited a year ago

The food was amazing and the service was fantastic. Ask for Andrew he took great care of us.

Visited a year ago

Visited a year ago

Katsura Team, what can I say. I LOVE this place! Hoping and praying this doesn't turn into a LOVED this place. The Menu needs to be revised and practiced with Head Sushi Chef. I've been coming here for many years and eat multiple times a Month. Unfortunately, with today's service this will definitely keep me away for quite some time. New staff, is understandable which is part of every restaurant hiring new staff. Get the Menu right at least, ordered a Norwegian and Caballero Roll (something I ALWAYS order). Staff stated this was correct as it stated on the specifications of ingredients in the menu. This means they lack Proper Training!!!! Management, please from the bottom of my heart from a point of view of a Katsura lover. Get it right, or most people will be soon to be gone forever.

Visited a year ago

Visited a year ago

1/13/24 Phone in order 3 rolls.Wait time 30+min.Rolls were decent size.Came in small size foam containers.Taste was plain all rolls tasted the same. .Picked up to go no wasabi in bag .Dragon roll,shrimp crunch,bermudez Rolls..Not impressed.Pricey.

Visited a year ago

This place is terrible. I made a mistake giving it a chance. Live and learn. Just go down the street to Albertsons and get some sushi there. You will save lots and lots of money. This restaurant is an embarrassment to El Paso. I am sorry to say.

1. Rap music playing inside a sushi restaurant. Seriously? Have some respect. Get rid of the samurai armor if you don’t want a Japanese atmosphere.

2. They don’t have a real menu, you have to scan a bar code and use your phone to view it online. It’s not a COVID thing because they give you physical menus for the drinks, but no prices, no pictures and someone made it on Microsoft word. Just black and white.

3. No Wi-Fi. They want you to use internet to see the menu, but don’t offer internet. They tease you with the Katsura Wi-Fi name there, but nope.

4. My nigiri 🍣 was bad. So thin it was almost see through. The salmon had skin…I don’t even know what to say.

5. Ordered a sushi roll, I didn’t know barbecue sauce was even a thing with sushi. It didn’t mix well with the cream cheese inside. 🤢

5a. The ginger was thicker than the sushi, which made the ginger terrible overall.

6. No free refills or waitress never offered us any. I think the lemon aid said no free refills .

7. $3 for using your credit card. No matter the price. $3 dollars.

8. We spent $70 for the worst lunch experience. Ambience was terrible. Maybe grass on one wall…it was weird. Not Japanese at all. Or maybe not even trying.

Of note, the waitress is nice. It’s not her fault the place is the way it is.

Just go get some Albertsons sushi, it is way better and you u can watch something fun with your family. Honestly.

Visited a year ago

Always great!!!👍🏽

Visited a year ago

Visited a year ago

Visited a year ago

They Never answer the phone. You have to call 5x before they do. So inconvenient!!

Visited a year ago

Visited a year ago

Visited a year ago

It's very good, my wife and son love this place.

Visited a year ago

2 sushi rolls, 2 salads and 2 drinks and NO SPICY mayo in sight, no te vayan a sacar las salsas del cheque!

Visited 2 years ago

Had to leave because the menu qr code is very unfriendly.

Visited 2 years ago

Lots of sushi places, this is in my top Three go to 's. Dragon roll with their awesome eel sauce is Great .

Visited 2 years ago

Such a beautiful atmosphere, server so nice, but the food was so bland it tasted boiled, by far the worse food I've tasted in El Paso, I pray they get a better chef, octopus was so rubbery, calamari tasted like it was microwaved, dumplings tasted like the ones I buy at Costco, ramen, is like the one that comes in a package, spicy mayo tasted just like mayo, I asked for Sriracha to add to the spicy mayo, sushi rolls by far no flavor, not even the sauces helped, and we paid almost 80 dollars, very sad and dissatisfied!

Visited 2 years ago

Waited 30 minutes for two orders of ramen. It was a ridiculous wait time. On top of that the food was bland and the hard boiled eggs were disgusting. We were charged $3.50 for 4 dumplings, but when we ordered another 8, the price jumped up to $12? How does that make sense. The server Abigail was nice and professional although she did not apologize once for the delay in our food. To add insult to injury on this dining experience, they charged a card fee of $3 on a DEBIT CARD.

Visited 2 years ago

Visited 2 years ago

Visited 2 years ago

My experience here was one of the worst i’ve had in a long time the waiter took forever to bring our drinks then after waiting 30 min asked if we needed anything else wihout ever taking us our food not only that but once he went to the kitchen and told em our food was missing he said it had to be to go and put in a box since the diner was closing

Visited 2 years ago

Visited 2 years ago

Our waitress was Alexis N. Literally sat down at our table and wasn’t in the best of moods. Alexis took great care of us and turned all of our moods around. She was so nice, positive and always smiling. Thank you for taking care of us Alexis.

Visited 2 years ago

Visited 2 years ago

Visited 2 years ago

Love sushi 😋

Visited 2 years ago

MUY BUEN LUGAR Y LA COMIDA MUY RICA

Visited 2 years ago

False advertising on website not 5 bucks slow service ended up paying double for way less the owner and staff need to step up

Visited 2 years ago

Visited 2 years ago

We were the only table there, so it was very quiet but great for us.
Food and service were good 👌

Visited 2 years ago

They have really good sushi

Visited 2 years ago

Driest sushi I've ever eaten. The soup was tasty and so were the dumplings. But, I don't think I'll go back.

Visited 2 years ago

Visited 2 years ago

Sushi was very bad no flavor as well as the soup not a good experience

Visited 2 years ago

Went the other day, horrible. Server had an attitude and was really rude to me and my family for no reason, Delilah i believe. Katsura is one of me and my family’s favorite restaurant but this experience ruined it for me. Will only be attending the Katsura on the west side from now on.👎🏼

Visited 2 years ago

Excelente comida, muy buen servicio, muy limpio lugar

Visited 2 years ago

Don’t waste your time coming here . You can get better quality sushi at sprouts or Albertsons. They don’t carry Japanese beer the don’t have squid salad. They don’t refill your water.

Visited 2 years ago

Great variety of food. Kind of empty and slow. Food did not disappoint. Be very prepared to pay extra if you pay with card I paid with debit but still had to pay extra plus tip. Take cash if you dont want to pay a little extra & it is a fee doesn’t go to server. Our server wasn’t attentive we had to ask serval times for sauces etc. however she was friendly.

Visited 2 years ago

Caros y feos
Antes eran ricos, ahora están bien chiquitos no tienen nada de relleno, pedimos el vegas mi esposo y yo, y parecía que solo era un rollo con surimi y pepino, horrible sin sabor y muy caro
Bajaron muchisimo la calidad
Por querer ahorrar están perdiendo clientes
No lo recomiendo

Visited 2 years ago

Amazing place to eat No long wait for our food.Will be back to Visit. The Salad's are a must try.😍😍

Visited 2 years ago

First time in Katsura and YOU have to go! It’s the cleanest and cozy spot with amazing food.
The Tempura Shrimp Roll is to die for. IT WAS FIRE!!
The service we received was so amazing and we will definitely be back again.
Good place, delicious food!

Visited 2 years ago

Not worth your money at all. It's going to be my first and last time in this restaurant.

Calamari was way too salty. It was already cold and stale when the server brought it to our table. Miso soup tasted so watered-down. The Ramen tasted and looked like the instant ramen you could get from grocery store for $.25 each. The sushi rolls hardly had fish in it. They took so much effort to make the fish slices as thin as possible.
Spend your money elsewhere people.

Visited 2 years ago

Service was great but food tasted stale

Visited 2 years ago

Los rollos están muy mal servidos. Pedí un Conchita Roll y no trae nada de smoked oysters y sin sabor, al igual que el
De Las Vegas nada de salmón.

Visited 2 years ago

Visited 2 years ago

Visited 2 years ago

Great Environment. Food Was Bomb. Service Was Okay. Ordered A Ramen Which Says On There That It Came With All These Topings And It Didn't, So Had To Order On The Side. Just Felt Like Waiter Could've Mentioned That

Visited 2 years ago

Absolutely terrible place. Horrible customer service. Takes over an hour to bring appetizers. Found hair in my food, disgusting. Waitress brought out the wrong food multiple times and charge my family and I for it. Wouldn’t recommend not even to my worst enemy

Visited 2 years ago

It's not that good and it's expensive

Visited 2 years ago

The food is great tasting the service is horrible. I sat here for an hour by myself. 45minutes of that hour were waiting on my two rolls and one refill.

Visited 2 years ago

😋🤤

Visited 2 years ago

I ordered shrimp teppanyaki for $19, i received the plate and had 5 shrimps and some vegetables, no rice and no noodles. I called and she said i had to add rice or noodles separately for more money. Very ridiculous. The shrimp was not even that good.

Visited 2 years ago

Extremely dissapointed with my order. I went through uber eats to get 2 Philadelphia rolls and this is what a got. Instead of avocado they just put extra rice. The meat to rice ratio was so off it tasted horrible. Since i ordered through a delivery service it is frustrating to pay a lot in extra fees to have barely edible food.

Visited 2 years ago

Great place. Never have to wait for a table, and the food is delicious.

Visited 2 years ago

Visited 2 years ago

30 min waiting and the personal said they close 2 min ago and can't do anything

Visited 2 years ago

I had decided to give them a second chance, as last time my drink had rice at the bottom of the glass and was visually dirty. today we had super bad service, 15 minutes after sitting at table and not a single server even looked at us despite restaurant being almost empty. never coming back

Visited 3 years ago

I ordered sashimi, however, I was given nagiri. The sushi roles had very little flavor. Definitely not worth the $$$$. The only thing that was decent was the miso soup I also ordered.

Visited 3 years ago

Rolls were too small this time

Visited 3 years ago

Don’t bother coming to this place. Food is nasty. Rolls are pre made and dried. 1 star is too much for them! Overpriced flavorless food.

Visited 3 years ago

Visited 3 years ago

I wish I could give them a 0 star rating!!! They just stole $21 from me. It's not a lot I know but still they STOLE!! They charged my account and they claim it was a system error but I can't get my money back!!! Terrible

Visited 3 years ago

Every time I try ordering online it says it’s closed, I try calling as well it sends me straight to voicemail. I asked the lady at the register for their phone number and she said she didn’t know it. The number is on the window! So they obviously disconnect it to work less smh

Visited 3 years ago

Visited 3 years ago

Visited 3 years ago

Visited 3 years ago

Muy buena comida

Visited 3 years ago

Visited 3 years ago

It's okay. Going to a sushi class might help the quality.

Visited 3 years ago

Absolutely wonderful! The ambience is very calming and our waitress Alexis N. was very attentive, friendly, and funny. Highly love their miso soup, California roll, and mini rice balls with eel sauce! Most definitely coming here for sushi from now on!

Visited 3 years ago

All waitress are very nice. And they all speak spanish . 💯👍

Visited 3 years ago

Unfortunately, this is the worst sushi ive ever had. The rice was old, the rolls didnt stay together, and when i ordered delivery they didnt even have the courtesy to include the standard wasabi, ginger, and soy sauce to go with the rolls.

Visited 3 years ago

Almost $20 for a basic rainbow roll? The fish wasn't even high quality. They don't charge these type of prices in New York or Miami

Visited 3 years ago

Visited 3 years ago

Love it, kids love it too

Visited 3 years ago

Slow service , bad food overall
The ramen was Salty and cold

Visited 3 years ago

Orders sushi for my daughers and the shrimp still had shell on it. 2 out of five rolls where this way

Visited 3 years ago

I order a roll with oister and didn't have any s

Visited 3 years ago

I didn’t know it was possible for sushi to be dry :( just ordered here for the first time, won’t be back..

Visited 3 years ago

Visited 3 years ago

Visited 3 years ago

Overprice! Portion size and presentation does not reflect the high price you'd expect when paying so much. Sushi was warm and did not taste great or taste fresh. Doesn't have bento boxes.

Visited 3 years ago

Visited 3 years ago

Fresh food

Visited 3 years ago

As someone who used to work in a sushi bar, this sushi is maybe the worst I've had. Barely any avocado or crab and the shrimp is not de-veined. They also but cream cheese which i didnt ask for. The sushi rice is flavorless, like they just cooked and no vinegar or anything. The only good thing was the gyoza but even that Ive still had much better.

Visited 3 years ago

We went here right before leaving the state to go back home. Our waitress spilled most of our ramen and then spilt a fresh hot ramen on our table leg and floor. We had to ask her to mop the floor and ended up needing to clean up most of it ourselves. The manager never came to check on us and the waitress avoided our table after the fact. we were not offered a first aid kit and I had to ask for ice more than once. They gave us a discount of about $7, which was fine but the service itself was lack luster. I did ask one waitress for a manager and still the manager never came. We overheard them discussing our table and deciding to ignore us because we didn't cause a scene. Definitely will not be going back. The ingredients were cheap and the menu pricey for items that are basic. There was also a sign on the register that lied about the inflation of prices (which ingredients are more expensive but not to the amount the claimed) it was a weird experience overall.

Visited 3 years ago

Doesn’t accept Samsung Pay..

Visited 3 years ago

Service was bad for the amount of people in the restaurant. Food was not good just fair. I do not see .my family and I coming back again.

Visited 3 years ago

Visited 3 years ago

Terrible sushi I ordered a golden California roll with cream cheese , and it was basically a cream cheese sushi roll .

Visited 3 years ago

Visited 3 years ago

Visited 3 years ago

Visited 3 years ago

Miso soup was delicious, sushi rolls were ok not as I expected they could have done better.

Visited 3 years ago

Sooo good

Visited 3 years ago

Visited 3 years ago

Went here to celebrate a birthday. Service was a bit slow, but the staff was friendly and helpful. The miso soup was tasty but very salty. Ordered several types of sushi, they were all beautifully arranged. Very eye appealing and delicious. Had the chicken teppanyaki, tasty but the vegetables were very salty and chicken dry. We had some lychee saki and fried cheesecake. They were delicious and we had a lot of fun, regardless of some salty food.

Visited 3 years ago

Food quality was poor. And service. Over salted miso soup. Over seasoned calamari. Over charged for simple sushi rolls that tasted bland. Took them over 30 to make 2 rolls. Servers aren't even familiar with what they are selling or serving. First and last time eating here.

Visited 3 years ago

Good service good sushi a little more expensive than I expected

Visited 3 years ago

Decent place for lunch

Visited 3 years ago

So I understand businesses have different hours for holidays, however when you display them to view for the public and we are still adhering to the hours of operation for dine in, you have the audacity to kick us out stating you are now closed only after getting greeted at the door and a table to sit at just simply displays your poor service and justifies all your ratings. Word of mouth travels fast...so do reviews. Thank you for not servicing us tonight ladies! We ended up else where with better service and food.

Visited 3 years ago

Love their sushi!! Every time I've been there it's been great service. Nice servers. Will b going back

Visited 3 years ago

Visited 3 years ago

This establishment is practicing unethical business!!!! This place needs to be reported for blind siding customers and not advertising their increased menu price for each individual item. Placing a little note on the menu does not suffice for informing customers of how much prices have increased. This is unethical business practice!!! Food was not worth what they are charging and the food was horrible! Not even worth 1star!!!

Visited 3 years ago

First time coming and never again. Paid $90 for two people. Prices were changed and were not told before ordering but prices were cheaper on menu. This is a scam never coming back again.

Visited 3 years ago

Very upset. I used to come here all the time and the food was decent for the price. Now they have upped their prices and still have the old prices on the menu. I paid 90 dollars for two people when I used to pay 50 max for the same amount of food. Horrible this will be my last time going there.

Visited 3 years ago

Visited 3 years ago

Decided to get dinner with an old friend visiting from Dallas. We were sat down fairly quickly but it was all downhill from there. Took a significant amount of time to get drinks only to screw up the lemonade and our waitress forgot our appetizer. The free miso soup sounded nice but then upon receiving the miso, you might as well boiled some water with some grass cuts cause that’s all it tasted like. When we received our food my friend’s girlfriend noticed the fish was not fresh and had it sent back. I pushed through as best I could but also came to the same conclusion, oh we weren’t served napkins either. This whole ordeal took over 50 minutes!! The only reason I tipped was because it looked like the waitress was new and I felt sympathetic to her situation. I didn’t want to leave a negative review until I was forced to live in the bathroom for two days. I feel bad leaving this review cause I typically just don’t go back to places with a negative experience but it’s a health concern now.

Visited 3 years ago

Took 30mins to get our food, which was mediocre at best.

Visited 4 years ago

Visited 4 years ago

Food was delicious, Viva Mexico roll and Bermudez roll super good.

Visited 4 years ago

Visited 4 years ago

Visited 4 years ago

Muy sabroso, personal bastante amable y precios muy razonables.

Visited 4 years ago

Visited 4 years ago

Les falta buen servicio esta todo bn pero cadese de un buen servicio

Visited 4 years ago

Visited 4 years ago

My favorite sushi place in El Paso as it is always reliably delicious and service is outstanding! Long may it continue.

Visited 4 years ago

Visited 4 years ago

1 hour and a half for 2 rolls longest wait time ever

Visited 4 years ago

Definitely my favorite sushi place in the area.
Good service as well.

Visited 4 years ago

Horrible service... subpar food. I'll never spend money there again.

Visited 4 years ago

Visited 4 years ago

Love it

Visited 4 years ago

I ordered their Bermudez roll, and it used to be small and full of food. Today when I ordered it again, it’s a huge roll but it’s mostly rice and nothing inside. Their crab sunomono salad used to have some type of sauce and now it’s dry. My husband ordered chicken teriyaki and it was such a small portion for the price. Also, they charge if you want additional sauces like come on I ordered two rolls and I only get two sauces. That’s ridiculous. I will no longer eat there again.

Visited 4 years ago

Good food/ and dessert 🍨😋😍 good customer service 👌

Visited 4 years ago

I always order the udon fire noodle dish with shrimp and beef. I love the dish the first times I usually order Togo. Now always comes out different , dry and with regular brocolli not brocollini. Just keep recipes on spec so your food is not different from what the guest are use to. Just saying cause it’s not a meal that’s not expensive for noodles. Just try to keep your recipe a the same.

Visited 4 years ago

Our rolls were super tasty we highly recommend this place!

Visited 4 years ago

Great Great service... Too bad the food is over fried.I ordered age giozas and a Dana Roll and sadly both were over fried and the taste of old oil I guess. Ask for a "limonada mineral" and the only thing I could taste was the syrup they add (NO, it is not natural) (Horrible). Their high prices do not reflect the food quality. I used to love Katsura.

Visited 4 years ago

Pues la comida bien estuvo rica pero el servicio deja mucho a desear , pedí giosas y 3 rotos pero sin platito para la salsa , solo me dieron 1 y éramos 3 personas , el buen servicio no solo es la comida si no la actitud de la mesera , no saludo,ni dió su nombre , ni estubo atenta a las bebidas ya que yo pedí una cerveza Asahi dry y me dió un sake , que por suerte muy rico pero me quedé con las ganas de la cerveza , no ofresio postre al ultimo , y sobre todo también se tardó en darnos la cuenta , mi opinión personal es que ahy que recordar que el mesero da la cara del restaurante , y su BN servicio Abla bien del lugar el mesero la comida y asta la limpieza , ser mesero no es tener mesa que a tender es dar lo mejor de ti para que tú clienta agradezca lo mejor de todo el equipo .

Visited 4 years ago

Visited 4 years ago

Visited 4 years ago

Visited 4 years ago

I called 30 minutes before closing. They placed me on hold however not on mute and continued to talk and laugh with other employees. The hope was that I would get tired of waiting and hang up so they wouldn’t have to make it.

Visited 4 years ago

The sushi was mainly just rice. I ordered the load your Cali roll which was supposed to be “loaded” with crab meat but it wasn’t. Definitely not worth what I paid for. Do not recommend.

Visited 4 years ago

The sushi is always delicious here! The wait is long sometimes, but I’m still able to have a good experience with my family.

Visited 4 years ago

Visited 4 years ago

Visited 4 years ago

I ordered through Uber Eats they were fast I given that but when I opened my order you could tell the sushi roll wasn't fresh at all. I ended up throwing it away. The sushi was dead cold like if it has been in a fridge for days. Never again. :( so sad cause I really wanted to sushi.

Visited 4 years ago

Overall experience of @katsura_zaragoza was really good. Now I will be honest not everything is for everyone but it still is fun to explore but it's important to be clear on what you're ordering as there should not be a mix up. The customer service first off is amazing and the fact that if by chance there is any possible issue it can be discussed and the management take you serious. I appreciate the one on one. They are doing pretty well cleaning wise. Luckily most of their orders are take out and believe me it's super #worth it!!! Eating at home; I'm sure can be just as as fun.
#sushi #rolls #japanesecuisine #shareable #pricey #specials

Possible Appetizer
1. Miso 🍲
Y'all I believe this is probably the best miso I've ever had it's not salty the nori (seaweed) is chopped up small the tofu are cute little cubes and the salt is perfect! Definitely say yes if they offer.
2. Bamboo Roll
Don't even know how to express I'm not a big raw fish fan you know I stay normally along the lines of fried rolls but I cannot kid you. This was amazing not fishy although there is definitely salmon and the eel sauce, spicy mayo and soy sauce were definitely a touch extra that cannot go wrong. Easy to eat swallow the roll was a great size shareable but you can also eat it on your own if it's all you're getting.Definitely recommend and I will get again for sure.
3. Sea Snake
This will be the first time I truly believe more than 2 dishes are meant to be. If you're unsure definitely try this especially if it's your first time the eel sauce helps so so much. It's a little sweet and with the mix of the ingredients it just is ok point. Easy to eat swallow the roll was a great size shareable but you can also eat it on your own if it's all you're getting.
Just as before recommend and I will get again no doubt.

The Entree Dishes
Dish 1: Chicken Yakiniku
Rice 🍚 is to die for as soon as you top it off with soy sauce or eel sauce it gets even 1000 times better it's a straight 100 on its own not salty so you can season it yourself and or just mix with your chicken which I did. Now I will confess I don't think I got to enjoy this as much just because I was pretty full but it was good I would recommend even to share or maybe get as a dish maybe a child can eat. Recommend for a first timer.

Dish 2: Yakisoba with Beef
You love beef flavor and some salt this is for you it's pretty saucy but not like dripping wet. Full of flavor does have red cabbage so a surprise that someone who doesn't normally eat it likes it. If you want the cabbage softer I would request to see if they can cook it a bit more. It's a bit crunchy compared to the rest of the dish. The sauce is definitely something you can expect if you've thought of how Yakisoba tastes through documentaries or stalls at a festival.
Dish 3: Tempura Veggies
Anything fried tastes pretty darn good especially veggies. I love these and cannot complain. I'm not a fan of bell peppers but you can always share with someone that can enjoy so no biggie. I love how it's not over salty on batter and they give you a side of sauce to poor or dip the pieces in. I recommend if you like a side with your rolls. Beware though you may get addicted. It does come with fresh cabbage so only recommendation may be to ask them to boil it or you can save it and make coleslaw at home if you're not a fan of it raw like me.

Final dish/appetizer: Cucumber Specialty. (This item was not something we ordered as there was a mix up.)
I'm going to be honest. I tried one piece and my mom half a piece. Now I love cucumbers but I don't like things that taste a lot like tuna or anything that has big fishy taste. Though I recommend if you are a fishy fan and I mean really enjoy fish then I recommend it if you don't you may want to stay away. The cucumber tasted fresh and the inside was definitely a texture to behold.

Visited 4 years ago

Shake Tea and the George Special!!

Visited 4 years ago

Deberían revisar si los alimentos estan en buen estado, o bien cocinados, ordene yakimeshi combinado, el camaron olía raro, y mi pareja se enfermó del estómago

Visited 4 years ago

Visited 4 years ago

Visited 4 years ago

Visited 4 years ago

Excellent sushi, calamari and yakimeshi. 4 stars cause it's a bit pricey

Visited 4 years ago

I just placed an ordered I have eaten there before and it wasn’t that bad now I got my order sushi it’s not good at all taste like nothing the Bermudez supposed to have toreados well I guess they have no toreados cuz it didn’t have any on top of that i wasn’t aware they charge extra for soy sauce bottom line I’ll never come back to this place

Visited 4 years ago

Years back this was very good sushi, lately been there twice and both times sushi was flavorless . Last time I buy from here.

Visited 4 years ago

I've had their sushi before and it wasn't bad. I tried placing an order today. I called about 10 times (literally) and kept sending me to voice mail even after showing it was open.

Visited 4 years ago

Visited 4 years ago

Visited 5 years ago

Visited 5 years ago

Visited 5 years ago

The rice for their California shrimp rolls was very difficult to eat. It had a texture kinda like glue.

Visited 5 years ago

It's "meh". I've eatten there before and wanted to give it a second try. It is kind of weird that the soy sauce is extra as well as the ginger and wassabi, I don't know of too many other places that do that. The sushi isn't bad, it just isn't good. I'm ashamed to admit I've had Albertson's brand sushi that was more delicious.

Visited 5 years ago

Visited 5 years ago

Visited 5 years ago

Muy rico y los chicos muy amables

Visited 5 years ago

Yum, yum, yum

Visited 5 years ago

This was very very good, so good that my wife even liked it and she doesnt like sushi at all. Special thanks to Gaby that suggested a few rolls I had not tried. Everything was amazing i highly recommend Katsura!!

Visited 5 years ago

I hope the owner or manager reads this review and takes notice of what took place Last night July 4th
In case they are not aware. we ordered via uber eats, a 70 dollar order at 7 :14 pm . 20 minutes later we checked the app to get an update for our order and saw that it had been canceled with out notice. We called the restaurant and no answer. Knowing that closing time is at 10:30 we continued to call . FINALLY after calling from another number than the one we ordered from, an employee answered. We asked if they were closed the employee said "no not until 10:30" when we asked him about our canceled order there was a dead silence then he hung up the phone . We called back and of course no answer. . Dealing with hard times due to covid-19 you would think a restaurant would appreciate the support. Nothing was ever resolved. Terrible customer service. Maybe people should take their business elsewhere.

Visited 5 years ago

Great sushi ! You get what you paid for.

Visited 5 years ago

Best sushi I have ever had. Try the Bermudez Roll, its delicious. Also another one of my favorite is the Udon Fire noodles. Highly recommend.

Visited 5 years ago

Visited 5 years ago

Horrible service! Was waiting for a roll for an hour and after everyone left, they noticed my order was ready. They had me wait for nothing.

Visited 5 years ago

Extremely disappointed with the quality for the price... will never eat here again.

Visited 5 years ago

Pusimos una orden por teléfono, nos dijeron que iba a estar lista en dos horas y nunca nos hablaron para decirnos que estaba lista, estuvimos hablando por teléfono más de 14 veces y nunca nos contestaron, ni nos abrieron cuando fuimos al restaurante..le hubiera dado cero estrellas.. pésimo servicio..

Visited 5 years ago

Visited 5 years ago

Delicious rolls!! I ordered via UberEats tonight and it was great! They gave me everything I requested on the side (chopsticks, sriracha, spicy mayo). Perfect order and the rolls were delicious. Only suggestion is, can you please label the rolls next time so I know what to order next time? Thanks, guys!

Visited 5 years ago

Vegan options

Visited 5 years ago

Amazing Food! Our Waitress Jackie Was awesome and super sweet. No long wait for our food.Will be back to Visit. The Salad's are a must try.😍😍

Visited 5 years ago

Visited 5 years ago

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Visited 5 years ago

Nefasto servicio, entramos y nadie nos atendió, estuvimos por alrededor de 15 minutos y nadie nos atendió y en el lugar solo estaban dos mesas ocupadas además de la de nosotros.

Visited 5 years ago

Visited 5 years ago

Visited 5 years ago