Umi Japanese Steakhouse

My boyfriend and I ordered the Umi Supreme, which is filet mignon, lobster, shrimp and scallops. We both ordered our steak rare. It was given to us very well done. The cook didn't understand when I asked for him to make ours rare again. I had to flag down our waitress when I finally found her and explained about our steak. She said she might be able to have another one made for me because it was sitting on my plate, but told me that my boyfriend couldn't because he ate his steak. I explained that he ate it because he was hungry and we couldn't find a waitress. She was rude but brought me one side of filet finally. I will never go back again because she was so incredibly rude and wouldn't let me speak to anyone else. Unfortunate because I enjoyed getting sushi there throughout the years. Deeply disappointed.

Visited 2 years ago

This was my 1st hibachi experience for my 30th birthday and was blown away!! Absolutely the best dining experience I've ever had! Food was so fresh and delicious and the show was even better! 10 stars!! Can't wait to go back.

Visited 6 months ago

Not bad at all.
No waiting time to be seated. (5pm) Couldn't have the hibachi as I was alone and it seems they only do groups but that was okay.
Ordered and my meal was ready very quickly..I changed somethings in my order to suit my taste and they had no problems with this. Servings are the size you would expect in a up scale restaurant. (Though I wouldn't class this as up scale.) From what I see, they are trying to market to the younger generation and make it more modern - this is not a bad thing at all and It has no bearing on the quality of food or staff. I ordered a few dishes to try and I was pleased by everything that was put before me taste wise, the presentation needs some work though. It has some nice lighting and so forth and is more modern than traditional Japanese restaurants that I prefer. (I lived in Japan for two years and I am used to the traditional Japanese architectural design) But all in all it is a nice looking place. My waitress was quick and always offered me water and asked if I needed anything.
I gave a 18% tip and no complaints from them with this as I have read in other reviews. All in all it was a pleasant meal.
Would I eat here again? Probably not. My choice to not eat here again is not based on the quality of food or the staff. It is only because I prefer a more traditional Japanese atmosphere.
I do recommend giving the restaurant a try :)

Visited 7 years ago

The best sushi my wife and I have had in Rochester so far. We will definitly be coming back. The portions are larger than most places so be prepared for a big sushi bite!

Visited a year ago

Fantastic food, rolls and hibachi are absolutely delicious... will definitely be back! Also of they are too busy to seat you order takeout! Just as fantastic at home at your table!

Visited 3 years ago

Just have to say wow !! The service was amazing ! The lady that served us was fun , funny, and made the experience memorable. Remember don’t drink the soy sauce lol . The food was delicious 😋 and the atmosphere was gorgeous. Thank you for all your hard work. We will be back

Visited 8 months ago

Second Visit:

We made a reservation for this visit.
I specified Vegetable hibachi with double rice. The waitress confirmed it back to me and I repeated my order again.
When the chef came out, he didn’t have an order for double rice. He waved over the waitress and she rolled her eyes. She brought fried rice in a bowl from the back, it was undercooked and under seasoned. I asked to have the double rice removed and to send back the rice. She asked why and rolled her eyes again when I told her the issue.
The chef was good, but seemed rushed.
It’s easy to give attitude and poor service knowing that gratuity is added automatically. She didn’t deserve 20%.

First Visit:

At 5:10 pm we were told that Hibachi is unavailable. There was 1 sushi table in the restaurant seated.
All the Hibachi tables were empty and totally clean.
Why open a Hibachi restaurant and then refuse Hibachi service?
Apparently, they only want Sushi customers.
The experience was frustrating.

Visited 9 months ago

The food was absolutely excellent, as well as the service and dining atmosphere. However, the ladies restroom was my only true concern. The stall walls are TRANSPARENT… I had never felt so uncomfortable using the bathroom before, as me and another woman were both using two separate stalls but could see one another’s figures completely. I felt disgusted and embarrassed for the both of us. I will be coming back, but will NOT be using the restroom!

Visited 9 months ago

Didn't like where I had to park

Visited 5 months ago

This was my 1st hibachi experience for my 30th birthday and was blown away!! Absolutely the best dining experience I've ever had! Food was so fresh and delicious and the show was even better! 10 stars!! Can't wait to go back.

Visited 6 months ago

A beautiful, aesthetic restaurant with amazing food!! Their Hibachi is so fun to enjoy with friends and family, and their menu is incredible! By far my favorite restaurant! :)

Visited 6 months ago

Visited 6 months ago

It's Saturday Night 7 pm... hibachi is empty and closed? Not serving it....

Visited 6 months ago

Visited 6 months ago

Food was great! Service was great! Pretty atmosphere! I’m picky and I thought they were so good!

Visited 6 months ago

Visited 6 months ago

Visited 7 months ago

Went to dinner last night and all the staff seemed tired and overworked. The lady who answers the phone has horrible customer service. Once we got there she just threw the menus on the table and walked away. It looks like they only have one hibachi cook so it seems impossible to get a reservation for hibachi which is a shame considering that’s kinda the point of the restaurant. We had to sit at a regular table and the food was bland. Definitely recommend checking out other hibachi restaurants in Rochester (Kobe, Sakura Home, Plum Garden) they’ll never turn you down for real hibachi.

Visited 7 months ago

I took my daughters for the forst time to a hibachi and they were amazed , food was great presentation was awesome 👌 sushi 🍣 was out of this world strongly recommend for any sushi lovers and business people ot is amazing experience

Visited 8 months ago

Visited 8 months ago

My kids absolutely love Umis.
Ada and family always greets you with a big smile. Highly recommend.

Visited 8 months ago

Food took around 45 minutes to come out. I ordered the Spicy Maki Combo which is a collection of 3 different spicy sushi roll orders, but the order I got had 3 of the same roll. Our waitress left at some point and we never saw her again.

Visited 8 months ago

This place is bad. Friday night and one sushi chef. 45 mins to get food. Rolls are not good. Service is terrible. They switched waitresses on us and forgot who our new waitress is. Seriously a first in my 40 years. Don't bother with this place.

Visited 8 months ago

Visited 8 months ago

Just have to say wow !! The service was amazing ! The lady that served us was fun , funny, and made the experience memorable. Remember don’t drink the soy sauce lol . The food was delicious 😋 and the atmosphere was gorgeous. Thank you for all your hard work. We will be back

Visited 8 months ago

We ordered sushi rolls, a lot of rice, and just a little piece of protein. The bathrooms were not clean.

Visited 8 months ago

Was really cool vibe. Sad we were too late for hibachi. Love the visibility of the sushi bar & watching them make it. 👌

I was disappointed the server didn't know if the Sake Don was served like nigiri or like sashimi, and despite the pictures (and our showing the pictures to her), she didn't know and had to ask. We were told yes, it was nigiri, yet, I was served a pile of rice and a pile of sashimi and told of I mold the rice with my hands it will look just like the picture. I was honestly pissed off. 😤 There's no nigiri anywhere on the menu. Makes no sense.

I may try again for the hibachi experience because the quality of the rice and salmon was clearly high quality. Delicious. Will do again, despite the 1st frustrating experience.

Visited 9 months ago

Visited 9 months ago

Visited 9 months ago

Visited 9 months ago

We shared a birthday dinner with family.Had a great time.

Visited 9 months ago

Visited 9 months ago

For the most part the food was very good and everyone at my table orders and we saw the find get made and everyone else got their meal besides me. I asked for steak and at first they gave me shrimp idk if it was for everyone to try but still after that seeing everyone with food they didn’t give me my steak and the chest just left and I had to wait and ask the server and they had to go to the back and make me the steak because they forget.

Visited 9 months ago

Not a fan of automatic tip. I tip well for good service…that’s the point of tipping.

Visited 9 months ago

Absolutely delicious and excellent service

Visited 9 months ago

The food was absolutely excellent, as well as the service and dining atmosphere. However, the ladies restroom was my only true concern. The stall walls are TRANSPARENT… I had never felt so uncomfortable using the bathroom before, as me and another woman were both using two separate stalls but could see one another’s figures completely. I felt disgusted and embarrassed for the both of us. I will be coming back, but will NOT be using the restroom!

Visited 9 months ago

Second Visit:

We made a reservation for this visit.
I specified Vegetable hibachi with double rice. The waitress confirmed it back to me and I repeated my order again.
When the chef came out, he didn’t have an order for double rice. He waved over the waitress and she rolled her eyes. She brought fried rice in a bowl from the back, it was undercooked and under seasoned. I asked to have the double rice removed and to send back the rice. She asked why and rolled her eyes again when I told her the issue.
The chef was good, but seemed rushed.
It’s easy to give attitude and poor service knowing that gratuity is added automatically. She didn’t deserve 20%.

First Visit:

At 5:10 pm we were told that Hibachi is unavailable. There was 1 sushi table in the restaurant seated.
All the Hibachi tables were empty and totally clean.
Why open a Hibachi restaurant and then refuse Hibachi service?
Apparently, they only want Sushi customers.
The experience was frustrating.

Visited 9 months ago

Bento Box A++++

Visited 9 months ago

Fun family place.

Visited 10 months ago

Such an amazing restaurant! Staff and manager are so nice!!

Visited 10 months ago

Was my girlfriends and host wouldn’t seat us because we were 30 seconds after grace period ruined day even more

Visited 10 months ago

The hibachi server Jaime (she’s my favorite cause we share a name) was AMAZING I got to know all of the other lovey lady’s when they came to sing happy birthday to me and my kids think their names were willow and sky!!! The food was fantastic too best yum yum sauce I’ve hade by far the store bought is not an option anymore.

Visited 10 months ago

Had to wait for table even though had a reservation had to wait for other family (not part of our reservation) before we could be seated. Did not give equal portions to all, other family got much larger portions even though ordered same thing but they ordered alcoholic drinks and we did not. My medium rare steak was cooked the same as those that ordered medium.

Visited 10 months ago

The best sushi my wife and I have had in Rochester so far. We will definitly be coming back. The portions are larger than most places so be prepared for a big sushi bite!

Visited a year ago

All around great experience

Visited a year ago

The waitress was a bit inattentive. Did not come around enough & forgot to bring a beverage order.

Visited a year ago

Visited a year ago

Ok 👍

Visited a year ago

The food was excellent and all of it was made fresh to order. The waitress we had was extremely nice and was helpful and knowledgeable about the menu items. She even suggested I dip my hibachi noodles in the hibachi sauce (which was an excellent idea I hadn't even thought of).

Visited a year ago

Great food, prompt and friendly service!

Visited a year ago

Dinner was delicious, and the chef put on a great show.

Visited a year ago

Delish take out!

Visited a year ago

Great sushi. The roles are pricy but they are huge. Definitely don't order as many as at other places.

Visited a year ago

I come here every Sunday (and sometimes in between)! Never disappointed and the staff always makes me feel welcome. My drug of choice is usually the umi bridge or sake Don with a hot sake. Happy to be a returning customer. See you next Sunday, for sushi Sunday!

Visited a year ago

I love this place it’s great food and great workers. I’ve never had such a great dinnner. With such great people. Will be coming back again. I recommend everybody too aswell.

Visited a year ago

The food was so good I would recommend for everyone to try the food

Visited a year ago

I would not recommend this place. Your money is not worth it of what whey serve you! Rediculous .

Visited a year ago

AVOID AT ALL COSTS!!!!!! go to Canandaigua. Horrible service and on levels. I would give it a half star if I could

Visited a year ago

The food is pretty mid level for rochester area sushi. If you're out on the east side it may be one of the only options. I might recommend sakura garden in perinton if youre out this way. Or for a step up and a night out Shema Sushi which is top of the line in my opinion. I stopped in to Umi for the first time in years to have lunch here. The hostess was busy chatting with another customer there were few in the restaurant. Then proceeded to inform me they are open until 2 but stop seating at 130 she sat me anyhow but I couldn't help but feel rushed when she came right back to the table to see if I had picked my choices. She had a gnarly cough sitting at sushi counter. Was a bit off putting to say the least. The oshinko was so large it was almost tough to eat and the seaweed was a bit fishy. One roll was missed entirely The super man roll and nigiri were ok. The waitress returned with the check but never asked if i wanted a drink refill. The service by the chefs was ok. The service by front of house needs work. Another couple walked in at almost 2 p.m. and were sat at the bar. And the waitress was chatting it up with them I paid and left the money up front.

Visited a year ago

They only take reservations the day of. The lady/ girl on the phone said that. If they were booked then that would mean we'd have to start searching the day we were going out.

Visited a year ago

Visited a year ago

My family and I eat at this establishment very frequently because their food tastes amazing. Unfortunately, we have had several bad experiences with one specific waitress. This waitress is fairly young and she has a very rude manner when talking with customers or dealing with issues that customers bring to her attention. The way that this employee handled the situation was very rude and truly ruined my experience. Great food but awful server!

Visited a year ago

First experience ever and I loved it, service, food and pricing was all perfect 👌

Visited a year ago

Visited a year ago

Visited a year ago

If you want your overpriced sushi to be a huge ball of rice with tiny amount of fish, this is your place. The proportions were ridiculous and I have never experienced sushi like that and we eat sushi a lot. I literally left a bowl of rice on the plate by cutting rice of nigiri. To top it off, the staff was banging around with dish cart and sweeping around us as we are trying to eat. We were there a little after 8 pm, there were not a lot of customers but still 2 hrs before closing. The entire experience was just disappointing. Cool ambiance though. This is definitely one time and never going back experience.

Visited a year ago

Visited a year ago

Waitress didn't belong in this atmosphere, had something taken off the bill, which it was, but it didn't reflect the bill itself, was overcharged.. after several minutes, the manager finally figured it out, as we already had, and returned the balance back to my card. I wonder how many people they've overcharged for something they may taken off their bill and but didn't pricewise..

Visited a year ago

They are very welcoming.

Visited a year ago

The food was good. My family of 6 adults was sat at a table with a family of 4 with 2 small children. The soup and salad were tasty before the hibachi. The rolls were quite large, as were the special drinks. The only complaint would be to have more options for the hibachi, preferably (such as tofu). But it was a nice experience. I probably wouldn't go again, though.

Visited a year ago

Visited a year ago

My family and I came in for my grand daughters birthday we came in a little early before our reservation, we were greeted horrible by the owner we asked could we be seated a little earlier THE OWNER SAID NOPE! kept on doing what he was doing then when our reservation time came he still made us wait an additional 15/20 mins we wanted to leave but we haven’t eaten yet and it was a late reservation by the time we got seated the waitress couldn’t take our order correctly she was confused we still had to wait on the chef the amount of food was ridiculous we paid so much money for scrap they put on our plates then we realized after the fact, they put three steaks on the grill for 5 adults steak/shrimp dinners this use to be my favorite restaurant not anymore with the amount of money you pay here your food should be like a buffet on your plate just RIDICULOUS as far as the owner he should be glad someone driving that far to eat there he’s just UNGRATEFUL we were very dissatisfied! We usually have enough food to take home when 4/7 yo kids don’t have enough from an adult entree there’s a problem.

Visited a year ago

I was so disappointed with my experience. I brought my 4 year old here to celebrate and the OWNER was the nastiness human being I’ve met in awhile ! He was so rude and unkind ! What’s insane is I witnessed him greeting every race except blacks with compassion. He literally treated us like he didn’t want us in his establishment, like we were beneath him! Meanwhile he’s taking shots behind the bar and laughing with coworkers while we wait. After waiting 30 mins after our reservation we get seated and the waitress was rude. To top it all off they added $30 tip that’s automatically included for such poor customer service. Had it not been my baby birthday celebration I would have left. I thought so highly of this place but I will NEVER return. Such a tasteless place . I DON’T RECOMMEND

Visited a year ago

Visited a year ago

This place was great! Generous portions fun cook and nice staff. We went here for my wife's birthday and they came out and sang to her. This is our favorite hibachi in the area!

Visited a year ago

Waited over in hour..

Visited a year ago

Amazing food but terrible service. When we went there for hibachi, our waitress took 20 minutes to give us waters and take our orders, nobody would refill our water, or check on us after serving.

I planned to get to go food from here but I called 5-6 times at 7 pm on a Wednesday and nobody answered. I want to love this place but it’s hard to when the service is so poor.

Visited a year ago

Called to book a reservation for 7PM @5PM on a Friday and they said they couldn't accommodate my party of 3 at 7 but could get me in at 8. Person who answered the phone said "Hold on, let me double check that we can do 8." Confirmed that 8 was ok and I booked the reservation. They called me back an hour later to inform me that they have a private party at 8 and have to cancel my reservation. I will recommend that no one goes here. Before we could even get to the restaurant they gave terrible service. would give a 0/5 if possible.

Visited a year ago

Visited a year ago

Went to Umi tonight and the chef that we had had no engagement with the table the fried rice was flavorless and had no sauce

Miss you Rex

Visited a year ago

Visited 12/30 with 4 other people to celebrate 2 birthdays. Everyone except 1 person ordered hibachi. The entire hibachi experience finished and everyone had their food boxed before the waitress even addressed the fact that 1 guest still hadn't received their sushi. The response was 'the sushi place tends to take a bit longer' but an hour for 3 rolls? The waitress refused to make eye contact with the guest who was waiting on their food and instead spoke to the person next to them. When the sushi did finally come out the rice tasted old and the avocado was not fresh. We were given no discount for the unreasonable wait and poor service.

Visited a year ago

Visited a year ago

Umi is a really cool spot in Victor. They don't do hibachi everyday but it is worth it to plan around when they do it also if you have a big party they'll make an accommodation. We go here all the time for lunch and dinner

Visited a year ago

We were seated very quickly staff was very nice. Was hoping to see more vegetable options on the hibachi menu, but it was fast and efficient service.

Visited a year ago

What was supposed to be an enjoyable experience for my daughter’s fourth birthday, turned out to be a frustrating night. I have been eating at Umi’s since 2012, as I have always enjoyed the overall ambiance. However, yesterday evening was unacceptable service for the price I paid for what appeared to be a serving for a toddler. I have a seafood allergy, which I always inform the waitresses ahead of time. In the past, the waitress would inform the chef, as the chef would still cook my food on the grill, but move it aside and away from the others. The chef would also use other utensils to touch my food once he begin to cook the others food. And I always be sure to compensate him at the conclusion of our dinner for going over and beyond to accommodate. On yesterday (12-22-23), they decided to cook my meal in the back. I ordered half steak & the chicken hibachi. First the food was cold, secondly, they literally gave me four pieces of steak and four pieces of chicken, as there was one whole piece of broccoli with onions that were supposed to be the veggies. Not to forget, one small serving of rice. By no means do I expect to have food spilling outta my plate, but when my four year old has more food on her plate than me, that is a problem. When I questioned the portion size to the waitress, her only solution to the problem was to charge me an addition charge to have a small portion of chicken added to my order, which was ridiculous. I paid $133.00s for a dinner with an additional $10.00 tip for the waitress and $5.00 for the chef, but still had to stop by another restaurant to pick up some takeout. I have never been one to complain about a meal or the price for a meal, but at least do right by the customers. This was my first disappointing experience at this restaurant. I was more shocked than anything. Feel free to respond.

Visited a year ago

Had reservation. Seated finally after close to 30 minutes after our reservation time. Hostess seemed annoyed. Waitress was very slow. Food came out for hibatchi and my dinner wasn’t there. I asked the chef multiple times where my filet was. He said I didn’t order it, which I did. Waitress was no where to be found. Once she finally came back over everyone was done eating and I had no meal. They also charged extra $7 for extra rice which I didn’t get and added in a 20 percent gratuity. Won’t be back. Usually go there 3-4 times a year. Service has gone way down hill and so has the food and portion size.

Visited a year ago

Visited a year ago

The food was great! The prices were a bit pricey but so is everything else. We went in at 530 on a Sat night and there was no wait

Visited a year ago

Half the rice, veggies snd meat served. So disappointing. Not the same as in years past. Will go elsewhere moving forward.

Visited a year ago

Hot meals were done long before sushi even arrived. Terrible kitchen and staffing planning.

Visited a year ago

I want to lead this with: I go here every year for my birthday since 2014... it has always been a pleasure, except this most recent time. We went 11/19/23 as a party of 6 at 2pm. I got there myself early so i could have the time set for 2 so our party wasnt waiting around, and then went to the bar. Waited at the bar for about a half hour and no bartender or anyone showed up to serve us. Once seated at the tabled the server we had didn't know the menu, a few of us asked for stuff that was on the menu and were promptly told they don't have it and we had to show her that menu item from our phones for her to realize what we were asking for. We only saw her 2 maybe 3 times in total for the whole time we were there. The chef we had rushed through the presentation and our food was either undercooked (the vegetables and rice) or overcooked (the chicken was rubbery and the steak cooked to med well) then the check came and we asked to split it up because we were multiple groups paying differently and we were told "we don't do that" and we needed to do it ourselves. I've NEVER been told that before here. The server didn't want to split it because she gets an automatic party gratuity of 20% and she barely deserved $5 for the the whole experience. On top of the fact that she was wearing a shirt that exposed her midriff. It's probably the worst experience I've had there and I most likely will be going somewhere else for my birthday celebration in the future.

Visited 2 years ago

Horrible food service sucks

Visited 2 years ago

Visited 2 years ago

Nice atmosphere, couldn’t get in for hibachi so took a normal table for 4. Seated right away but from there out our experience was not great. A very long wait to get our order put in then over an hour for food to come out. Strangely, they brought the adults hot meals to the table but took 40 more minutes for the kids sushi to be delivered so the adults food was cold by the time the cold sushi arrived. Only one sushi chef on a Saturday night??? Really? The waitress was nice but for the wait, sub par quality of food and very high price for what you get it’s clear we’ll never go back. Even if it hadn’t been slow, the food is wildly over priced for what it is. Not bad but not any better then an average food court for at least double the cost.
Lastly the bathrooms were dirty and the ladies room stalls are divided by frosted glass walls and doors so you can see more then you should in the neighboring stall.

Visited 2 years ago

My boyfriend and I ordered the Umi Supreme, which is filet mignon, lobster, shrimp and scallops. We both ordered our steak rare. It was given to us very well done. The cook didn't understand when I asked for him to make ours rare again. I had to flag down our waitress when I finally found her and explained about our steak. She said she might be able to have another one made for me because it was sitting on my plate, but told me that my boyfriend couldn't because he ate his steak. I explained that he ate it because he was hungry and we couldn't find a waitress. She was rude but brought me one side of filet finally. I will never go back again because she was so incredibly rude and wouldn't let me speak to anyone else. Unfortunate because I enjoyed getting sushi there throughout the years. Deeply disappointed.

Visited 2 years ago

Pricey, but well worth it. Largest portions of sushi I've ever seen.

Visited 2 years ago

Restaurant was nice and clean. Don't know what there food was like because of Nasty , rude waitress . She cost 7 people to get up and leave. The establishment lost over a 250.00 guest check . She has a serious attitude. She should be fired .

Visited 2 years ago

Sadly, very disappointed in this meal
The waitress was either over-sat ( Sunday at 6:30), under experienced, or poor at her job; requiring 2-3 requests each need along with needing to be asked to begin my order and to return to finish my order.
The "shrimp" tempura was good, but only had 2 shrimp and 4 pieces of vegetables...how about for $13, I get 4-6 shrimp. Disappointing.
The soup was a tofu-base, and the salad was from a bag w/typical orange dressing. Nothing unexpected, nor delicious.
The Sushi Lover, for $30 was so incredibly boring, warm, and made with dried out rice that I truly would have better enjoyed a Wegmans platter of nine pieces, for 1/2 the price.
Honestly 👎
If there is a next time, I'll definitely do hibachi and try some more interesting sushi rolls.. The prices are high but it's a touristy area.
There's much better sushi elsewhere in the area.

Visited 2 years ago

Visited 2 years ago

Great atmosphere with great decor. Good food with fast service. There are hibachi chefs that you can watch or order hibachi at the regular dining tables.

Visited 2 years ago

Visited 2 years ago

The food is great, but you may pay a bit more here than a place in a mall. Also, there is a robot that work there, so it is 100% worth it

Visited 2 years ago

Meh...

Visited 2 years ago

Great food, abysmal portion size. Almost nothing for $120+. The same thing elsewhere would cost me half as much.

Visited 2 years ago

BEWARE OF THIS RESTAURANT ADDING A 20% TIP WHEN YOU GET THE bill.
I am pro tip since I once worked at a restaurant many years ago but you have to earn your tip.
The server (girl) had a terrible attitude. You can tell she does not like what she is doing. I also think is a management issue.
Wont be coming again. No reason to be forced to give a 20% tip for bad service.

Visited 2 years ago

Excellent sushi. Service was disorganized, with main courses coming out one at a time over 15 minutes.

Visited 2 years ago

Food didn't have a lick of seasoning, chicken was DRY and medium rare steak was very chewy and not cooked right. The rice was mushy. Our server took forever as we watched her on her phone and she acted like she was high as a kite... she was nice thiugh..Very overpriced for food I'll never want again. I'm from Georgia and have WAY better at Mikatas.

Visited 2 years ago

Visited 2 years ago

My girlfriends and I come here OFTEN! It is probably my favorite hibachi around. The flavor is amazing and they portion size is perfect as we enjoy bringing home leftovers! You ask for extra you get extra! Brought my 14 year old daughter for lunch during regents week and she was in heaven. Would highly recommend if you are looking for great portion, flavor and service!!

Visited 2 years ago

Visited 2 years ago

Got there at 8:50 and they wouldn’t seat us. Even though the door says last seating an hour before closing

Visited 2 years ago

A great place to go! Clean restaurant and very friendly service. Definitely will be going again very soon!

Visited 2 years ago

Totally would give them 5 stars if we weren't told to show up early with our big party then wait an hour and a half to be seated and get drinks. Dinner reservation for 6:15. Walked out @ 9pm

Visited 2 years ago

Don’t believe the hours. Walked in at 801pm on a Sunday and they said they stop seating at 8. Seriously!!!!!
Been in here tons of times never ran into this.

Visited 2 years ago

Visited 2 years ago

I've been in the restaurant industry 32 years. The server was dressed inappropriately and needed further training. The cook and food were top notch.

Visited 2 years ago

A delightful place for friends and family. The service was quick and efficient. The food was good, and the chef at the hibachi was funny and he performed well. The food was absolutely delicious, more than any other hibachi I've been to in the past. 5 stars!

Visited 2 years ago

Visited 2 years ago

Will never go to this restaurant. We made a reservation yesterday afternoon (5/9) for 17 people at 7pm for a birthday dinner. Whoever answered the phone sighed and said okay to taking us but asked how we were paying. I said we’d most likely be splitting into separate checks and she cut me off and said they will only split it into 2 checks. When I asked why she said it would be too much of a hassle and started telling me to just use Venmo. Not a huge deal so we went ahead with the reservation and would sort it out after paying. I have never been to a Japanese Steakhouse before so I did not know to ask about the amount of cooks and servers we’d have at our table and that it was based off of the number of people in our party. We had a number change to 10 so I called to inform them last night it was lower. Due to some mixup on dates 4 of the 7 said they’d be able to join us after all so I called again (12:30 today 5/10- 6 1/2 hours before our reservation) to inform them it’d be 14 people after all, thinking I’d be similar to a normal restaurant and be no problem. I was told very rudely that they would not accommodate us due to me changing to 10 people last night. At this point I asked to speak to the manager and she informed me that she was the manager in a very short tone. When I started inquiring why they couldn’t add the 4 back in she said that if I wanted 14 people to come then I’d have to make 2 people sit at another table away from our party but that they will only seat 12 of us together. I asked how they could originally take 17 at one table but now not take 14, which is when I was informed that parties over 12 people get 2 chefs and 2 servers. I asked why we were never told that in the beginning because I would have held off on changing the party size until today and was very rudely told “Well you didn’t ask so I don’t know what to tell you but we will only seat 12”. If I don’t ask the question, or in this case didn’t know to ask, why aren’t they informing people of this at the time they make the reservation? When I asked this of the manager she in a very mocking tone said “Yea, we will see about changing that in the future” which is when I decided to end the conversation since she clearly was being unwilling to see any perspective but her own. I honestly feel as if they didn’t want to deal with our large party from the start, and I would never dine at a place with such rude and disrespectful staff and management. They should really make sure their customers are well informed at the time of making the initial reservation for a large party, they can’t expect everyone to automatically know to ask those questions. And they should really reevaluate who is managing their team at this restaurant because they clearly have a problem with their attitude and are not setting a good example for the rest of their staff. Very disappointed.

Visited 2 years ago

Fast service and good sushi. I recommend the sweet potato roll and the miso soup!

Visited 2 years ago

Unfortunately, got food poisoning after eating :(

Visited 2 years ago

Best Hibachi in Rochester!
Unfortunately, they started shorting their delivery orders. :(

Known Great Chefs:
- Rex

Visited 2 years ago

Great vibe

Visited 2 years ago

Appetizer came out after the entree. Hibachi steak came out ice cold. When I VERY politely told the waitress that I wouldn't be able to wait for another meal to be prepared and that she could just take it off the bill, she informed me that Friday's are super busy and I should just "go to McDonald's instead". I've probably sent 1 meal back in 40 years, but I honestly can't remember ever being treated like such garbage.

Visited 2 years ago

Don’t expect to enjoy sushi and hibachi in the same visit.

Was really hoping for a positive experience as this is one of the few sushi places in Victor, but unfortunately the service and restrictions were unbelievable. We had come to meet family for hibachi dinner and immediately upon checking in we were “in no uncertain terms“ told that if any of our party arrived more than 10 minutes later than our reservation, we would not be able to be seated. Being that we were 10 minutes early and our group consisted of six responsible adults, we weren’t concerned but rather surprised at the bold statement by the hostess. (Whats wrong with “hello” or “welcome”?)

We let this go and were seated on time without any issue at all. Upon placing our order (all hibachi items) two people in our party asked for a sushi item as an appetizer- absolutely nothing unusual, and they were two rolls off of their menu. We were then informed that sushi cannot be served at a hibachi table. What?! I could completely understand if those ordering didn’t also order a full hibachi meal in addition (but we did). I have no idea how these policies were put into place but for us, it might have been worth going elsewhere for less “rules”
and better customer service We would have loved to enjoyed their sushi offerings along with hibachi as their food was genuinely good but having to choose spoiled it for us.

Visited 2 years ago

Visited 2 years ago

Visited 2 years ago

Plates and silver were barely clean and they had one server for the whole restaurant at 6pm on a Thursday. He ran around and made sure all were attended to, but still only saw him a couple times. The food was typical Habachi fare and was good enough. I have a real problem with the automatic 20% tip added to the bill. We were a party of 4, not a large group. I tend to be a pretty generous and always cash tipper, and I would absolutely have given the server 20% because he was stretched so thin and still made his rounds and was friendly, but any place that mandates gratuities regardless of party size gets a demerit from me.

Service - good
Food - decent
Restaurant Management - needs to be more attentive and nix the ridiculous tip mandate.

Visited 2 years ago

I've been here before and did not have a problem, however the last time I was there with my friends it was a nightmare. We had a reservation but was accidentally made for one less than we show up for, they refused to accommodate us even though there was only one other party there and there was other hibachi tables unoccupied. There were also two chefs that night so it is not like they only had one that would have to bounce between the tables. We were told one of us had to leave the restaurant, which is unacceptable. Additionally once the check came we were told it was house rules that we could not split the check to which my friends and I and the other party did not know ahead of time and were quite surprised at. Especially since the last time I was there we could split checks so it made no sense and was quite frustrating as I had to put the whole bill on my card and I do not have a whole lot of money so it was quite stressful. I will not be returning to this establishment and while the food was good it is not worth the trouble. It is quite disappointing since the previous time there was no issue, but it seems that this establishment would rather lose business than make some simple accommodations to its customers.

Visited 2 years ago

It took over an hour to get our food.. The waitress forgot the salad dressing on a salad and then it took her 20mins to bring it back.. The restaurant was very nice and clean..

Visited 2 years ago

In my opinion, the best hibachi in Monroe County and surrounding areas! Show was great and staff is awesome!

Visited 2 years ago

The chef that we had was very engaging, and his food was excellent.

Visited 2 years ago

Visited 2 years ago

Hidden gem! This place is amazing! The service, food and atmosphere was unreal! We will be back!

Visited 2 years ago

We love going to Umi's for the hibachi. It's fun meeting people at your table, and the chefs always put on a good show while preparing your meal.

Visited 2 years ago

Visited 2 years ago

Amazing sushi.

Visited 2 years ago

Watch out - apparently you can't order sushi at the hibachi table. So if you're part of the group that wants to do hibachi, you are SOL.

Visited 2 years ago

Food was good, but the host and front of house staff were the worst I've seen. It's a shame, that how they treat their customers will make it so we never return, even though the food was actually good. In fact our chef was great! Super funnet and engaging. However, Whoever is running the place needs to either find a new manager or they themselves need to be replaced, maybe both. They will single handedly be responsible for ruining what used to be a great place.

Visited 2 years ago

Had take out and it was amazing!! Definitely recommend and will definitely be going back!!

Visited 2 years ago

Visited 2 years ago

Visited 2 years ago

They very rude they had attitudes which is highly inappropriate. They said they can only serve one sushi per table which is ridiculous! Their bathrooms also were see through and I was very disturb and there weren’t any lights on. You also have to wait to have everyone at the place to be seated and there aren’t any waiting chairs so we had to stand. And our silverware were not clean highly unprofessional! And would not recommend coming.

Visited 2 years ago

Visited 2 years ago

Very nice places, food and atmosphere. First time for me and I will return to try more of what they offer on the menu.

Visited 2 years ago

We had reservations for 6:30 didn’t get seated until 7:30. No one came over and took our order until 8:05 didn’t eat until 9. The sad part about it yet we’re not that busy. The guy came over and said oh I need to get a lighter and he left and didn’t come back for 30 minutes really wish we would have just left. This was our valentines dinner with our husband and we will never go back one and done

Visited 2 years ago

Went there on February 3rd
Hostess was very nice…I asked her if we could have hibachi, it was our daughters 25th birthday. She said, of course! Let me check with my manager!
I see her talk with the manager…the manager just looks at us and shakes her head…wouldn’t come over and explain why. All the hibachi tables were half full and haven’t eaten yet. The hostess told us if we want hibachi, we should go by black n blue. We decided to just sit at a table…
10 minutes of waiting…our waitress takes our drink order. When she brings them back, she takes our food order. We order an appetizer, a flaming volcano drink and entrees. The appetizer comes out, very hot, very good. Our flaming volcano still sitting at the bar. 10 minutes later…We finish the appetizer…volcano still at bar. My husband gets our drink himself…watered down, no flaming anything, no bartender. Brings it to our table. Finally served our meal. It’s cold, not even a little warm…steak hibachi over well down and chewy…we ordered medium rare. Waitress asks how our meal is…we tell her and she asks if we want a new one? Ya think??? 15 minutes later…our daughter is finished with her meal and now we get a hot new entree. We finish it quick. We promptly get our bill for $150 for garbage service and garbage meal. Also, thank you for the up charge of $3 for asking for a Collins glass lol crazy!!! Umi’s was always our ‘go to’ place for special occasions…never again.
What happened??????

Visited 2 years ago

2 different experiences ... Great food and service at the hibachi. Thankfully, chef and server saved our birthday celebration. Possible improvement is that when someone orders veggies or shrimp as main entree they should be served first so they weren't waiting for 10 others who already have their main course. Same customer kept receiving larger portions than others. Overall, they were good. Thankfully food was delicious. Only reason review isn't just 1 star. However, Horrendous service/communication at the front desk/on the phone!

Reservation scheduled 2 weeks ahead, 1 hour before reservation, was called to tell us they needed to change the arrival time 1/2 hour later ... No answers why, just told doesn't matter when we arrive, we wouldn't be seated until the later time. Arrived at the new time. Immediately asked in an aggressive manner "Well, is your whole party here yet?" Yes ... All walked in together. Without looking up, she just told us we'd have to wait (no explanation or time indicated)"Just go wait in the bar" (told, not asked). Front desk person then sat at bar with other employees ignoring customers (3 groups there) and talked just to coworkers. Same individual then took a shot at bar. A coworker who was off that day (who the front desk person was speaking to) caught our eye 10 minutes later and indicated that we could go to the table. As we stood up, the front desk worked looks over her shoulder at us and then turned back to him said "yeah, I was going to tell them when I was ready". The off hours employee then let us know that he did work there and that we could go to the table. Girl rolls her eyes, huffs, gets off bar chair and doesn't acknowledge us then walks back to the front desk. Boxes stacked in corners and bar chairs just pushed up against each other like someone just pushed furniture to side but 3 out of 5 chairs were dirty with actual food on the seats.

Later time slot (now 8:30 instead of 8:00) meant they were cleaning the actual restaurant spaces when we were actually handed our full plate. Literally kitchen worker came over to hibachi with a pot of water and scrubber and started cleaning as we were still having our plate handed to us.

Visited 2 years ago

Great EVERYTHING! Will be returning.

Visited 2 years ago

Only thing id want differnt is rice then veggies and then the meat... for Habachi. Service was excellent. Food was also very good..

Visited 2 years ago

A place where being totally unprofessional is a compliment…..(with the exception of the bar tender). I had a reservation at one of the Hibachi table at 6.30pm on Saturday 28th of Jan 2023….. we had our seats at 7.00pm and until 7.45pm no one was taking care of us!!!
One Star for the review is too much!
This place deserve (minus) -5 stars!
And suddenly one of the waiter, not sure about his or her role, is offering a free dinner for all of us after my complaints!!!!
Too late, you can’t buy customer confidence with this.
More to come….it is 7.38pm and no food in front of us!!!!

Visited 2 years ago

We just had the worst experience attempting to enjoy the Hibachi experience. Very rude gentleman... empty restaurant. I see no other names on the reservation list for Hibachi, but we cannot dine.

Visited 2 years ago

This place is always great! They seriously need to replace all of their chairs and seating areas as they are becoming extremely worn and broken.

Visited 2 years ago

The staff are amazing our server gave us the best experience possible went above and beyond

Visited 2 years ago

In my opinion, it is overpriced. Staff is mostly younger and not knowledgeable on what they offer. Server was inattentive. We ordered an expensive king crab sushi roll and we questioned if it was imitation crab. Our server went and asked another server who I overheard say a sarcastic comment about our question. He didn't know I heard it but I made sure I let him know as I was leaving how unprofessional the whole staff was

Visited 2 years ago

The atmosphere at Umi Japanese Steakhouse is as unpretentious as the sushi is elevated. The near counter seating with open sushi chef is intimate and allows for a spectacular seat to the action in the kitchen. For a more exciting experience, the hibachi chef warm and friendly demeanor makes you feel like you're dining in his home. An explosive show for the best of friends!

Umi Japanese Steakhouse is a true cultural gem, and a must-visit for any sushi lover. It's not just a meal, it's an experience. Like a symphony, each piece is a movement, building to a crescendo of flavors that will leave you wanting an encore.

Bravo Umi, thank you for your addition to the food culture in the area.

Visited 2 years ago

Attempted to eat here but was told they won't do hibachi for a single person. Never been to a place that doesn't sit you with other groups to fill out the table

Visited 2 years ago

Wonderful first experience.

Visited 2 years ago

Loved it

Visited 2 years ago

The place is so good, even though they try to take in walk-ins, it's better to make a reservation so you can guarantee a seat at the hibachi table.

Visited 2 years ago

Went with grandkids. A great time had by all at the hibachi. Food was excellent.

Visited 2 years ago

Dishes were dirty and portion of hibachi was very small for the price

Visited 2 years ago

Visited 2 years ago

This place is absolute disgrace to the owner all the workers were being rude never going here again

Visited 2 years ago

Service was extremely slow. We sat in the dining area because the hibachi was fully booked. My hibachi steak and shrimp was completely cold by the time it finally arrived. I just ended up splitting my wife's chicken katsu which was at least warm.

The dining area was extremely loud with children screaming and adults watching football on their phones with the volume up. Not the restaurant's fault, but worth mentioning.

Visited 2 years ago

The food was great, BUT IT WAS COLD, FREEZING... The customer service was sub-par (ok, not great)

Visited 2 years ago

Visited 2 years ago

I'm going thate this weekend!

Visited 2 years ago

As a manager, server and bartender in the food service industry for a large corporate restaurant I hold professionalism in high regard. Tonight for my dads birthday dinner we had the worst service I have ever experienced. Our server was cursing, and acting like he was on the streets rather than at work. He slid lemon in a bar glass across the table to me and it slammed into my drink nearly knocking it over and sarcastically said, “my bad”. That isn’t a sincere apology , and quite frankly very unprofessional. Throughout our experience our server checked on us once. Didn’t ask if we needed any refills on drinks, or even if our meal was okay. We never received refills over the hour we were there. The food was basic and edible at best. We would not recommend this to anyone in my own family let alone strangers.

Visited 2 years ago

Celebrated my daughter's and grandson"s birthday. Had a great meal and the chef was very entertaining.

Visited 2 years ago

I was just given their octopus sashimi appetizer and it was BROWN. I opened it and it smelled like canned tuna that was sitting in the sun all day. They took it back and refunded me, but I have to report this bc it could make someone very, very sick.

Visited 2 years ago

Great food and excellent service. Thanks.

Visited 2 years ago

Went for lunch and food quality could have been better

Visited 2 years ago

Fantastic food, rolls and hibachi are absolutely delicious... will definitely be back! Also of they are too busy to seat you order takeout! Just as fantastic at home at your table!

Visited 2 years ago

Great food, great service and fair prices

Visited 2 years ago

Great place.

Visited 2 years ago

Tried ordering sushi to go. I was quoted 30- 40 minutes, checked and it wasn't ready. At the hour threshold, I was told it would be at least another 15 min. Cancelled the order, couldn't wait any longer. Not sure if I'll try dine in, but definitely won't try to go for a long while.

Visited 3 years ago

The sushi was good. The drink selection was nice, and the staff was pleasant, if maybe a little absent.

Visited 3 years ago

Visited 3 years ago

Place didn’t have a big crowd for a weekday dinner and decor was alittle awkward as tables were very spread out.
Food wasn’t too bad. Went for the hibachi salmon set and it was worth the value in terms of price and portion; nothing really fancy.

Visited 3 years ago

Visited 3 years ago

Had lunch and dinner, was delicious both times! yum 😋

Visited 3 years ago

Visited 3 years ago

Terrible. Way understaffed. Took an hour to even take our order. Told us we could not order sushi. The name of the restaurant has sushi in it, and the manager would not let us order sushi because it would take to long to bring it out. I won't come here again.

Visited 3 years ago

Great service, show, and food! Definitely recommend

Visited 3 years ago

Visited 3 years ago

Food is delicious and service is great! If hibachi is going on there will be a lot of drumming, so be warned if you want to have an intimate dinner. Specialty rolls are around $20-$25 a piece but are filling.

Visited 3 years ago

Me and my husband went yesterday, and had the hibachi! The chef was amazing and the service was amazing! I always love going here !!

Visited 3 years ago

Visited 3 years ago

Visited 3 years ago

Visited 3 years ago

Visited 3 years ago

Favorite hibachi and delicious sushi

Visited 3 years ago

Good food you should visit the place when you can or in the area.

Visited 3 years ago

Incredible food, especially the rice.

Visited 3 years ago

Unfortunate service tonight. Appetizer arrived at the end of the meal. 20% gratuity automatically added to bill (party of 5) after bill presented without written or previous communication. No service during the meal save for the chef, who was OK. 1/2 carafe of sake, charged for full. Bringing the gratuity issue to the wait staff was met with a "NOT MY PROBLEM" response, literally. Escalating to management received a sorry, we will do something extra for you next time. Didn't take my name, so really doubtful on that response. JUST REALLY BAD CUSTOMER SERVICE!

Visited 3 years ago

One of the worst dining experiences. A few notables:
1. Appetizers came out after the meal
2. Drink orders were placed that never came out (had to remind the staff several times, were not served until after food)
3. 20% gratuity added without being notified prior which would not have been an issue if the service was up to par
4. When addressing concerns with the staff the served stated “that’s not my problem, I don’t care”
5. Food quality was far below expectations
6. Manager on duty offered no solutions and said she could “maybe” do something for the next visit
7. Restaurant started to shut down 1.5hrs before closing, not allowing for additional services (while still seating new tables and denied additional service to those already seated)
Overall the customer service was appalling and the entire table of 12, with 3 separate parties, left feeling disrespected and disappointed.

Visited 3 years ago

Update I would give 0 stars. For service and attitude. Service was lack luster. Drinks had to be requested multiple times before being delivered over a 20 min period. Our table of 11 had 1 group of 5 and everyone else hays separate checks. At the end there was automatic 20% gratuity. No warning. When asking about it and expressing displeasure the waitress said, "not my problem".
So I decided to Karen it up and ask for the manager. Well they do not approve of that kind of behavior (of the employee) so next time I come in they will so something special. 1. You didn't find out who I am so how? 2. I won't be back. 3. This sucks because the food is good...4. my fiance was by the front and heard the wait staff complaining about it and saying how they didn't care.

Visited 3 years ago

Seating three separate parties at a single table, and then automatcally charging all of them gratuity for being a "party of 6 or more" when all parties were 6 people or less is pretty sleezy, and unethical.

Visited 3 years ago

Amazing! First place it is very rare that you find a place that not only has great food but also great service! Coming from Long Island and eating out in the city of NY all the time, I don't find a lot of places in upstate that will please my palate but this place has well seasoned, tasty food. I was also hosting a birthday event here and the staff was beyond helpful and accommodating!!! I haven't been to a place that meet these standards in a long time. Beyond grateful for their help setting everything up today and getting everything to run smoothly!

Visited 3 years ago

Clean, friendly, amazing foos

Visited 3 years ago

Always delicious!! Staff is great. I tipped without noticing it was already included and she came and let me know. Loved that. Food is always amazing.

Visited 3 years ago

Visited 3 years ago

This restaurant is gorgeous, we ordered the fried rice and sushi and they were really good. The service was nice.

Visited 3 years ago

Visited 3 years ago

Visited 3 years ago

This place got 5 stars from me a couple years ago, but our last visit was slow, we had to ask for actual menus, the food quality has gone down but the prices went up. Not a go to place anymore, I may try it again, but not anytime soon

Visited 3 years ago

Visited 3 years ago