P.F. Chang's

I was a little worried about trying this location due to some of the recent poor reviews. I should not have been worried. I was greeted quickly and shown to a large clean booth for my family of four. Our server Lynn greeted us warmly and provided us with excellent and personable customer service during our meal. Our food was excellent with the exception of one dish which we were not asked to pay. We stayed for dessert and really glad we did! The portions were huge and delicious. Overall an excellent experience with a great server. Thank you to the staff for a great experience.

Visited 5 months ago

6:00 - 7:25Monday 10/14/24
Clean outside. Quiet inside. Music set a comfortable vibe. Roughly 90 seconds inside before I was greeted (not sure what is customary but it felt like it was a long time)

I was led to a dirty booth to eat at. The host apologized and promptly cleaned it. After some time a server eventually came out to take my order which was done with both hands full of dirty dishes.

My meal:
Food was delivered quickly.
Sweet Tea with lemon, tea tasted ok. Egg Drop Soup was disgusting. Spicy Orange Chicken was not spicy but did have plenty of garlic and sweetness. Steamed white rice was the only item that tasted as one would expect.

After delivering the food to my table, the server (Aleisha) proceeded to join a table for “a little snack “ and could be heard carrying on. I couldn’t see where she was but could hear her speaking with those at the table and a man cleaning up a table.

After my food had gotten cold, she did come by to check on me.
She quickly retrieved the chili sauce I requested.

*I really wanted to try a dessert but also didn’t want another letdown… how sad

It was over 15 minutes from the time I was given my check until Aleisha came to pick it up and run my card, but first took the dinner order of a large table. 21 minutes after my initial request for the check, I can finally leave my 20% and get out of this place!

Definitely not what I expected and one of the worst dining experiences I’ve sat through.

Visited 7 months ago

Ask for Felicia, she was so nice, welcoming, and incredibly attentive. Felicia went above and beyond to ensure that we were comfortable and had everything we needed throughout our meal. She had great menu knowledge and provided excellent recommendations to us. Her friendly demeanor and genuine enthusiasm made our dining experience truly memorable. Thank you Felicia for making my Mom and Grandpa's birthday celebration so special!

Visited 9 months ago

The signature fried rice was half cooked and chewy.
Simple drink took 30 minutes to serve.
Bartender was super cool and least bothered.
Waitress were busy in kitchen.
Absolute disaster

This place is heading to closure

Visited 8 months ago

Although this is a chain restaurant, we have never been disappointed with our food or service. We love the lettuce wraps and enjoy the hot tea. Always tasty and timely delivery of food, too

Visited a year ago

I hadn’t been to P.F. Chang’s in over a decade, and this trip made me realize why. The restaurant wasn’t that busy, but the food came out very slow. The food was mediocre and lacked flavor. The only positive from this experience was how friendly our server was. Might be another decade before I’m back again

Visited a year ago

PF chang is the best restaurant around. Very close to the exit. Every item we ordered came out perfectly. Lookout for unlimited free refills of some non alcoholic drinks in the menu if you are a fan of mixed fruit juices. Pierce is a lovely server who helped us during our visit. He asked about our interests and suggested options. Being vegetarians, we liked his hospitality. The atmosphere is also very good with spacious seating.

Visited 6 months ago

I am sad to have to write this review but I was extremely disappointed in the service and way our group was treated last night for dinner. We are a large group that have dinner together each week and we go to different places. I called 10days ahead of time to make a reservation and make sure the restaurant could accommodate our group of 25. I was told my manager that it was no problem. I explained we all pay separately and that was not an issue. Made reservations then followed up with restaurant yesterday morning around noon. Our reservation was at 6:30 on a Wednesday night. I got to restaurant at 6pm. They had tables set up so I thought it was going to be a great night. Boy was I wrong. We had 1 server who could have cared less about our needs. We had to ask multiple times for refills and a few of our dishes were mixed up. No big deal we managed the food mix ups and have patience on the refills although it is activating after the second ask. Well it got time to pay the bill so the waitress brings 1 check for the WHOLE table. We explained we all pay separately and need it split up. She advised they couldn't do that as their system was down. However no other group around us (there was 5 other tables in the whole restaurant) had no problems with their bill. She provided 1 menu and told us to figure it out. Then we were told we would have to figure out our tax and add that to our dinner cost. She couldn't even provide us with the amount of sales tax we needed to calculate. It was a nightmare at this point. Needless to say our group will not be back. It's sad because I was really excited to go and have something different than our usual places.

Visited 6 months ago

Visited 4 months ago

A place to avoid

Visited 4 months ago

Food was pretty good. Just ask that the restaurant be cleaned and dusted better.

Restaurant windows, blinds and soy sauce holders need to be cleaned and kept clean please!!

Visited 4 months ago

good food service was the highlight of the night the cocktails are very good overall very nice place to grab some oriental food

Visited 4 months ago

I was a little worried about trying this location due to some of the recent poor reviews. I should not have been worried. I was greeted quickly and shown to a large clean booth for my family of four. Our server Lynn greeted us warmly and provided us with excellent and personable customer service during our meal. Our food was excellent with the exception of one dish which we were not asked to pay. We stayed for dessert and really glad we did! The portions were huge and delicious. Overall an excellent experience with a great server. Thank you to the staff for a great experience.

Visited 5 months ago

Visited 5 months ago

Visited 5 months ago

Visited 5 months ago

Nice job and grateful foods

Visited 5 months ago

Visited 5 months ago

Thanks to Imani my experience here was amazing he truly the definition of customer service

Visited 5 months ago

Visited 5 months ago

I recently utilized PF Chang’s to cater my office’s Christmas party and they did an amazing job. The order process was easy, the team was helpful, the delivery was ahead of schedule, and the food was delicious. I definitely recommend them for your next event.

Visited 5 months ago

The noodles was overcooked (taste like leftover food)

Visited 5 months ago

P.F. Chang’s has become one of my favorite restaurants because of the exceptional waiter I get most times I go. He’s a handsome fellow with big muscles and tattoos, I think his name is Liam. He goes above and beyond. Promote that guy ASAP!!! Foods good too.

Visited 5 months ago

I had awesome experience. James was my server. He was attentive, friendly and very efficient. Food was great. No complaints. Overall experience was great. James the server made it extra pleasant.

Visited 5 months ago

Waste of time and money. Every chicken dish comes with the same coated fried, re-fried, hard overcooked rubbery chicken. Teriyaki chicken has new definition at PF Chang's .

Visited 5 months ago

Wonderful lunch with just the right ambience for friends! We loved the menu options for the “prix fixe” menu. Exploring the variety of dishes was so enjoyable!

Visited 5 months ago

Great food, great staff

Visited 5 months ago

Visited 6 months ago

Ordered through uber a 115 dollar order and they completely forgot my meal of terraki chicken,shrimp, and beef and only offered 10 to cover it. The dish is 20. Don’t order here. I worked here ten years ago for 6 years and quality is just terrible.

Visited 6 months ago

Had an amazing time with the family. Our server, Ryan was very attentive and helpful. The overall atmosphere was neat and artistic as well. The food was very pleasant and had large portions to share. We certainly had a great experience.

Visited 6 months ago

Visited 6 months ago

Visited 6 months ago

Went with the family tonight. We’ve had mixed experiences in the past, but tonight was fantastic. Mongolian Beef was cooked perfectly.

Visited 6 months ago

PF chang is the best restaurant around. Very close to the exit. Every item we ordered came out perfectly. Lookout for unlimited free refills of some non alcoholic drinks in the menu if you are a fan of mixed fruit juices. Pierce is a lovely server who helped us during our visit. He asked about our interests and suggested options. Being vegetarians, we liked his hospitality. The atmosphere is also very good with spacious seating.

Visited 6 months ago

Jasmine was an awesome server! Thank you

Visited 6 months ago

Great service Friday night

Visited 6 months ago

So many issues. The only bright spot is AnnMarie at the bar. Tonight was yet another let down. They closed early without updating Google so we drove all the way up for no dinner (and hour drive). Had we known we could’ve went elsewhere and saved over an hour and a half of our time.

Visited 6 months ago

Worst PFs. S&S soup was just OK. String beans greasy. Dont know what the sauce was either. Pork dumplings came WITH the meal INSTEAD AS AN APPETIZE. . Pork Dumpling sauce was not the usual that PFs serves, too spicy. Short staffed. Chicken was good. Won't go back there

Visited 6 months ago

Even though I am vegan, I have had two delicious meals there recently. First was cucumber salad followed by charred green beans. The second meal was the brussel sprouts. My dining partners had orange chicken which he said was good not greats and my other dinner companion had the lettuce wraps which she said were exceptional. Not no calorie but delicious.

Visited 6 months ago

New GM. New focus and you gotta go see Taylor she’s awesome. I love the changes. Let’s save this brand and keep it rolling. Food was excellent.

Visited 6 months ago

Visited 6 months ago

I am sad to have to write this review but I was extremely disappointed in the service and way our group was treated last night for dinner. We are a large group that have dinner together each week and we go to different places. I called 10days ahead of time to make a reservation and make sure the restaurant could accommodate our group of 25. I was told my manager that it was no problem. I explained we all pay separately and that was not an issue. Made reservations then followed up with restaurant yesterday morning around noon. Our reservation was at 6:30 on a Wednesday night. I got to restaurant at 6pm. They had tables set up so I thought it was going to be a great night. Boy was I wrong. We had 1 server who could have cared less about our needs. We had to ask multiple times for refills and a few of our dishes were mixed up. No big deal we managed the food mix ups and have patience on the refills although it is activating after the second ask. Well it got time to pay the bill so the waitress brings 1 check for the WHOLE table. We explained we all pay separately and need it split up. She advised they couldn't do that as their system was down. However no other group around us (there was 5 other tables in the whole restaurant) had no problems with their bill. She provided 1 menu and told us to figure it out. Then we were told we would have to figure out our tax and add that to our dinner cost. She couldn't even provide us with the amount of sales tax we needed to calculate. It was a nightmare at this point. Needless to say our group will not be back. It's sad because I was really excited to go and have something different than our usual places.

Visited 6 months ago

server was overwhelmed, and they couldn't split our check

Visited 6 months ago

While the quality of food has declined service was excellent

Visited 6 months ago

Horrible...I came to pick up a doordash order and they are completely ignoring me. It isn't even busy and they see me standing there and me saying anything. Completely rude

Visited 6 months ago

Visited 6 months ago

Visited 7 months ago

Thomas is a fabulous server and took such great care of us! Delicious food & great drinks! And if you're GF, what a fabulous place to know you're safe!!!

In Nov 2024 I will say that if you get anyone's attention at the bar, it's a miracle. Literally love the food. Service makes me insane.

Visited 7 months ago

Visited 7 months ago

Must ask for Francisco. Awesome service.

Visited 7 months ago

Our Server Ryan was great, food was good and Drinks were amazing. Bartender was also amazing. Understand the Manager is new and yet had a great time. Definitely will be back

Visited 7 months ago

Didn't even know that the place was so close to my job. I never had a bad time at P.F. Chang's. I may even go back today, 2 days in a row is saying something...to me anyway.

Visited 7 months ago

Not wild about it.

Visited 7 months ago

Bri was fantastic! She provided A+++ service! Super attentive to our needs and made excellent recommendations. A fantastic meal with phenomenal service!

Visited 7 months ago

Visited 7 months ago

I absolutely LOVE PF Changs!!!! And this was an awesome visit. The service at the bar was GREAT, and the food is always SO GOOD!!!!

Visited 7 months ago

The food was great to look at, great to smell, but horrible to taste. I'm sorry to report that this meal was underwhelming and I will not be returning. Highly recommend you not spend your money on unseasoned food.

Visited 7 months ago

I have always enjoyed shrimp fried dishes, but the greasy preparation found in many restaurants often deters me. PF Chang's has been a reliable exception, and I frequently order from their Mall of Georgia location. However, during a recent visit to the Alpharetta location, I was unfortunately disappointed.
After placing an online order that was delayed despite the restaurant being nearly empty, I brought my food home. While enjoying my meal, I encountered a foreign object in my dish. Upon closer inspection, I discovered it to be a long strand of hair.
Given the inconvenience of the delayed order and the unpleasant experience, I am concerned about the quality control measures in place at this particular location. I have since read online reviews that corroborate my experience, and I would caution others to proceed with caution when considering dining there.

Visited 7 months ago

6:00 - 7:25Monday 10/14/24
Clean outside. Quiet inside. Music set a comfortable vibe. Roughly 90 seconds inside before I was greeted (not sure what is customary but it felt like it was a long time)

I was led to a dirty booth to eat at. The host apologized and promptly cleaned it. After some time a server eventually came out to take my order which was done with both hands full of dirty dishes.

My meal:
Food was delivered quickly.
Sweet Tea with lemon, tea tasted ok. Egg Drop Soup was disgusting. Spicy Orange Chicken was not spicy but did have plenty of garlic and sweetness. Steamed white rice was the only item that tasted as one would expect.

After delivering the food to my table, the server (Aleisha) proceeded to join a table for “a little snack “ and could be heard carrying on. I couldn’t see where she was but could hear her speaking with those at the table and a man cleaning up a table.

After my food had gotten cold, she did come by to check on me.
She quickly retrieved the chili sauce I requested.

*I really wanted to try a dessert but also didn’t want another letdown… how sad

It was over 15 minutes from the time I was given my check until Aleisha came to pick it up and run my card, but first took the dinner order of a large table. 21 minutes after my initial request for the check, I can finally leave my 20% and get out of this place!

Definitely not what I expected and one of the worst dining experiences I’ve sat through.

Visited 7 months ago

Honestly, while the food was really enjoyable, what stood out the most was the service. Aleisha, and even the General Manager, Cannon Simpson, were incredibly friendly, helpful, and kind. This is one of the few places where the warmth of the staff truly elevates the entire experience. It's my second time back in a week, and it's largely because of the exceptional service.

Visited 7 months ago

This place is amazing! Excellent service and the food is awesome. 5-stars!!! BOOOOOOOM

Visited 7 months ago

My wife and I went to P.F. Chang's weekly when the restaurant was first opened and it was very, very good and popular. Over the years the overall quality gradually deterioted, and around covid, the experience was nauseous.
Today, we decided to give them another try, despite the terrible ratings previously. We, today we're very pleasantly pleased. The service was superior, the food was exceptional, and reasonably priced. Our server "Ryan" could not have been more polite, professional, and attentive. The Assistant Manager stopped by to ensure our food was well prepared and our service was satisfactory. We are very pleased that we gave them another chance. We would recommend the "new" P.F. Chang at Northpoint without reservation to anyone.
Dr. G.W. Greenwood

Visited 7 months ago

Visited 7 months ago

Over sauced
Chewy chicken not fresh

Visited 7 months ago

You can tell they have new managers. This place is wonderful.

Visited 7 months ago

PF Changs is amazing. Food is so good.

Visited 7 months ago

Visited 7 months ago

Don't waste your time here just go to Panda

Visited 8 months ago

Quality of food is not the same, prices r too high for the food.the lady who recieved at the entrance has the worst hospitality. we do come often and last couple of times the service is horrible.

Visited 8 months ago

My girlfriend and I are a big fan of P.F. Chang’s, particularly because we have a gluten allergy. Our server, Zariha, did an awesome job helping us navigate the new menu and offered several delicious options to make sure we were well taken care of. She even joined in happy birthday to help our occasion feel special. We will definitely be returning. Lovely outdoor dining area too!

Visited 8 months ago

Visited 8 months ago

We arrived at 9:30 pm. Their website stated they close at 10pm. We went to the bar for a quick bite and one drink after a concert nearby. The bartender barely spoke to us and made it very clear she did not want us there by her attitude. They wouldn’t even seat us, which is why we went to the bar. We ended up not ordering appetizers or getting a drink and just getting water and our food because we felt so rushed and unwelcomed by our bartender. She loudly told me that last call was in 5 minutes before I could even sit down. We showed up THIRTY minutes before close. We planned to have eaten, had a drink and be out by then. Next time we attend a concert near this location we will NOT be back. Other people showed up after us and they were treated even worse and some were even turned away! She looked at her watch before she asked the person next to us what she wanted fifteen minutes before close. HORRIBLE experience!

Visited 8 months ago

Visited 8 months ago

The signature fried rice was half cooked and chewy.
Simple drink took 30 minutes to serve.
Bartender was super cool and least bothered.
Waitress were busy in kitchen.
Absolute disaster

This place is heading to closure

Visited 8 months ago

Our waitress, Zariah made our experience that much more Better…her attitude and service was amazing and our location was 7925 N. Point Parkway Alpharetta, Georgia 30022

Visited 8 months ago

Felicia was very thoughtful, friendly pleasant, genuine and graceful. Best service ever received. Definitely we will go back to meet Felicia 🙂

Visited 8 months ago

All around great

Visited 8 months ago

My wife and myself ate her here for an early dinner last night 09/13. The server was great. My wife's Mongolian beef was cold and my sesame chicken was cold. Terrible food. No wonder there were only 7-9 tables occupied. We will NOT be back.

Visited 8 months ago

Always great!! Def would recommend the gluten free beef lo mein!!

Visited 8 months ago

The Food Was GREAT !!! But The Waitress Was AWESOME!!! That Made Everything PERFECT!!!
Our Waitress Name was Martine She was so Nice, Helpful and Kind She help us make out Decisions on what to Order And She kept coming to make sure Everything Was Good
Good Service Makes Everything Even Better
Thanks Martine *****

Visited 8 months ago

Great food! Should probably hire another server but everything was great

Visited 8 months ago

Worst service ever

Visited 9 months ago

The staff was really rude and inattentive. We were there almost two hours and waited for our check for 20 minutes. They forgot to bring us the side we ordered twice until after we finished our meal. Everyone seemed bothered even though they were slow. Food was super subpar compared to other locations. Floor was dirty/slippery and sanitizer left out on table.

Visited 9 months ago

Great food. Top tier service from Felicia. Wonderful experience.

Visited 9 months ago

Ask for Felicia, she was so nice, welcoming, and incredibly attentive. Felicia went above and beyond to ensure that we were comfortable and had everything we needed throughout our meal. She had great menu knowledge and provided excellent recommendations to us. Her friendly demeanor and genuine enthusiasm made our dining experience truly memorable. Thank you Felicia for making my Mom and Grandpa's birthday celebration so special!

Visited 9 months ago

Brie the bartender pulled double duty and served us in the main dining area. She did great . Personable, friendly and hard working!!

Visited 9 months ago

Our waitress, Bri, was phenomenal, and our food was delicious.

Visited 9 months ago

I was a P.F. Chang’s stan upon discovering them for the first time 15 years ago. The lettuce wraps were otherworldly, and they had the best pepper steak I’ve ever tasted. Almost everything I tried on the menu over the years was quite good. I moved away, and it’s been a few years since I had been. I was back in town and decided to go there.

Within the last few years, it seems Chang’s has hit some financial bad times. They were acquired and a new/updated menu with new flavors has been introduced. The famous lettuce wraps now taste quite literally like burnt peanuts. The flavor so disgusting that I had to spit my first bite into my napkin. The updated flavors aren’t fit for dogs, and the parking lot that is normally full with a restaurant that sometimes had a wait for lunch, now has almost no one there. Someone else posted just two months ago about how they’ve always been to Chang’s and never been disappointed. Frankly, they’re lying. They’re writing a review about some place they used to go to, because I refuse to believe there’s a human alive and kicking that thinks the updated lettuce wrap flavors are better than the original.

This chain has fully imploded, and might as well close now. The food, which was always their strongest point, is so bad that you couldn’t give me a meal here. It smells bad, it tastes bad, and it’s now a 5-alarm dumpster fire of a restaurant.

By the way, the service wasn’t good either, which is also a first for me at Chang’s. I think even their staff is sad and demoralized about what their business has become. If you’re a wait person in a restaurant, this would be the last place you’d want to work. You’ll comp more meals than people will pay for. I can’t do it justice with any description. Just know this, if today’s P.F. Chang’s were the last place to eat on earth, I’d try and live off my boogers.

Visited 9 months ago

Visited 9 months ago

Food was ok. Service was good.

Visited 9 months ago

Visited 9 months ago

Came in at 2:55 pm today to dine in. I sat at the bar and waited approximately 2 minutes before being approached by the bar server to ask me for my drink order. I ordered sweet tea. After bringing the tea, she walked off and came back in 4 minutes to ask for my order. I had questions about the menu and she answered questions. She walked away. It is now 3:10 and she never came back to take more order--granted, my menu lying on the bar was a clear indicator I was ready to order. By the way, the restaurant was not busy so I don't know what caused the delay. When I lived in Alpharetta, I frequented this restaurant at least twice weekly. Oh how times have changed. I drove from South Atlanta to come back to a place I enjoyed. However, if this is how the demeanor of this restaurant has changed, I will never visit here again. I am so disappointed. Management, please teach your people the employees how to enhance the customer experience. I will not be returning.

Visited 9 months ago

Visited 9 months ago

Worst service I have ever had. It seemed like everyone from greeter, waiter, and Manager were all stoned! Movement very slow, no smiles, I ask why was nobody happy, and got a sad stare! I could not get a bill to pay, wound up saying aloud I want to pay my bill but none can get me one! Not even the manager! Then he wanted my credit card before he would give me my bill! Then claimed my credit card would not work, however 2 seconds later it suddenly worked! Never never will I ever step one foot in this restaurant!!!!!!

Visited 9 months ago

I waited to give it another chance before writing anything. And I’m not sure if it’s this location only or a corporate issue, but quality is not up to usual standards and has not been great. The soy sauce is watered down, the portions of food are reduced with added filler (such as celery).

As a result - food is bland. And left me wondering why I didn’t just go to Panda Express for 1/4 of the cost and double the food and flavor…

It’s really too bad because the servers work really hard and I can tell the reduced quality combined with the high prices is keeping this place from ever really being full (at least the last couple times I’ve visited).

I hope this review isn’t seen as me being mean but rather hopeful that someone steers this ship back on course.

Visited 9 months ago

Visited 9 months ago

I am such a fan of PF Chang’s but this location missed the mark on the quality of food. The restaurant is beautiful and the service was on point. I just had the worst experience with my food - shrimp were “off” on the appetizer and the entree was cold. Hopefully they improve because this location is super convenient for me.

Visited 9 months ago

We came here for my father's birthday. We came here after years. The food quality has dropped so much
We were so disappointed with our food. We will not be coming back.

Visited 9 months ago

Been going to this place for a long time. It has gone down hill for the last year for sure but this last time was really bad. Workers acting like they don't even want to be there. Won't be back for a while, if they make even make it!

Visited 9 months ago

Nice quiet and really fast service. The food was great and the service as well. I had the spicy chef chicken w/ fried rice and spicy green beans with chili sauce.

Visited 9 months ago

Visited 9 months ago

WORST RESTAURANT EXPERIENCE EVER!!!! DONT GO THERE!!!!!! RUDE AND RACIST MANAGER - HORRIBLE SERVICE!!!

we arrived with 4 kids, whole bunch of tables available, we had to wait 20 minutes- that’s just to start. We finally get our table , and we waiting sitting down more 15 minutes to get a server to our table just to bring us drinks. We called the manager to understand what was going on, he treated us so bad, had such an attitude and as very rude. (We just wanted drinks) . So our server finally came, and we ordered food . WE WAITED 45 MINUTES for our food to come, it was so slow!!! And the order didn’t come complete. Horrible horrible horrible.

Never going back there, and will tell everybody I know to also do the same.

Visited 10 months ago

Visited 10 months ago

Only negative was how long it took to get our food.

Visited 10 months ago

I recently dined at P.F. Chang's, and it was an incredibly disappointing experience that I feel compelled to share. From the moment I arrived, the service was shockingly poor, marked by a level of rudeness and incompetence that is simply unacceptable for a restaurant of any caliber.

Firstly, the host seemed completely disinterested in their job. Despite a reservation, I had to wait nearly 30 minutes past our scheduled time. When I approached the host stand to inquire about the delay, the staff member's dismissive attitude and lack of apology were both jarring and frustrating.

Once seated, the service did not improve. Our server appeared visibly annoyed when we asked for recommendations and seemed impatient when we requested simple modifications to our order. It was clear that the server had little regard for providing a positive dining experience. At one point, after waiting an unreasonable amount of time for our drinks, we asked for an update. The server responded with a curt “It’s coming,” without offering any further details or acknowledging the delay.

The food, while mediocre at best, was further overshadowed by the staff's incompetence. Our dishes arrived at different times, with some items missing entirely. When we asked about the missing items, our server acted as though we were an inconvenience. It took several follow-ups and an unreasonable amount of time before the missing dishes were brought out, and even then, the food was lukewarm and far from what we had expected based on previous visits.

To make matters worse, the restaurant was visibly understaffed, leading to a chaotic and unclean environment. Tables were left dirty, and it was clear that the staff was struggling to manage the demands of the restaurant, not due to lack of effort, but due to a glaring lack of training and proper management.

Overall, my experience at P.F. Chang's was marred by rude staff and disorganization. It is evident that this location is in desperate need of better management and staff training to ensure a pleasant dining experience. I won’t be returning, and I would caution others to consider alternative dining options.

Visited 10 months ago

Generally overall disappointed at the point of chicken in my takeout. The food was bland and had no salt. It was not cooked correctly and tasted funky. Overall wouldn't recommend

Visited 10 months ago

Worst service I was disgusted from the moment I was seated! I Love PF Changs but after this visit I will think twice before returning

Visited 10 months ago

Visited 10 months ago

The service was phenomenal. Victoria the manager truly made our visit special. She is honestly one of the best managers I have ever experienced at a restaurant. She took the time she ensure that we liked every dish. Her staff spoke highly of her as well.

Visited 10 months ago

It gets 3 stars due to their tipping system. Trying to tell me 20 percent which was 43 percent more see photo below.

Visited 10 months ago

The service was meh but the food was horrendous. The spare ribs smelled like cinnamon and we had to ask for bbq sauce to drown out the flavor of the dry rub. The broccoli beef didn't taste like anything,the sauce was just water,so I drowned it with the same bbq sauce. The pepper steak was overly sweet and alot salty.

Visited 10 months ago

Excellent location, ambience, service and food including vegetarian options!!

Visited 10 months ago

Visited 10 months ago

My husband and I were shopping in the area from Conyers and decided to visit this location for the first time yesterday! And I'm so glad we did! We were greeted, seated, and served by Roger! From the time that we were greeted by Roger at the desk where the hostess usually is, until we paid our bill, Roger gave us a continuous and genuine smile. Our food was great!...Thank you cooks! Thank you, Ms. Victoria ( Manager) for taking the time to visit our table, allowing us to express our wonderful experience!
Thank you Roger...your customer service was impeccable!

Visited 10 months ago

Five of us ate here for 2 family members’ birthdays and it was great. First I’d like to mention our server, Kiera, she was fantastic- very nice, attentive and thorough- really appreciated her excellent service and smile! As far as the food, the appetizers were fresh and very tasty- we ordered lettuce wraps, crab wonton & crispy green beans. We also ordered a variety of entrees including crispy honey shrimp, crispy honey chicken & Singapore noodles. All came promptly, served hot, and were as good as the appetizers. The chocolate cake they brought for the birthdays was delicious too and HUGE, enough for all of us to share. Will be back soon!

Visited 10 months ago

Excellent service and food! We had Kiera as our server and she was so nice and did a great job taking care of us. We were there for a birthday and she made us feel special. Also, this has to be the best P.F. Chang's around - consistently great food and this trip was no exception. Not our first visit and definitely not our last.

Visited 10 months ago

Good food. Vegetarian options

Visited 10 months ago

Thank you for someone that give me coffee..

Visited 10 months ago

My sister Samantha and I were traveling from NC to Atlanta to see a concert and have a sisters weekend. We got in late this past Friday and were starved!!! My sister wanted Chinese, I said we need to find a PF Chang's (she had never been to one). We got there around 9:15pm, not too many other customers were there. We had the absolutely BEST server named Cha Cha, she was extremely nice and pleasant and personable!! The food did NOT disappoint at all!! I told her once she brought the check that it was my sisters first time and then Cha Cha said she had to top off the experience with the famous Great Wall of Chocolate (sparkler included along with a to-go box)
Thanks to Cha Cha she made the start of our weekend so memorable!!! And thank you to the kitchen staff also!!

Visited 10 months ago

Visited 10 months ago

We had a great experience at dinner this evening with my family, including 2 kids. Our server was David and he was so friendly and accommodating! The food was delicious and cooked to perfection. The host staff was very friendly as well. The favorites this evening were the pork dumplings and Chang's Spicy Chicken. My kids eat up their kid's lo mein as well! I ordered a drink they used to have on the menu, Midnight in Tokyo (my favorite) and they were able to make it and it was delicious! We will be back.

Visited 10 months ago

Food was so so...
Little disappointed in their prawn dish. Their is a distinct difference between shrimp and prawns

Visited 10 months ago

Visited 10 months ago

Felicia is the BEST server! Made me and my friends feel like it was our birthday ! Will be back! Awesome food and service

Visited a year ago

The food was okay, but the service was just terrible. From the host to the server it seemed like we were an inconvenience or everyone was having a bad day. I could understand more if it was really busy but more than half the restaurant was empty.

Visited a year ago

The booth was covered in sticky sauce.i asked the hostess if someone could wipe it for me and she just wiped with a napkin to get the food but not the sauce and then said there you go.i said there was still sauce and i would clean it but she just left. Our main waitress looked like she was just having a bad day and barely spoke to us or checked up should i say. Food was good though

Visited a year ago

Mostly writing this review because our server Bri. She took great care of us, was super friendly and helpful. We will ask for her next time.

Visited a year ago

Our experience was made spectacular by your waitress. Her name was Kierra and her smile, friendless, and serving ability was excellent. We never needed to ask for anything. She was on top of it.
What a joy to have her serve us.

Visited a year ago

This was the best service our family has had in years!!!! Friendly, over the phone when we called about wait times, and our waitress Kierra is the absolute vision of excellence! Great experience!!!! Thank you so much!

Visited a year ago

Terrible service. You guys should be ashamed to make customers wait at their tables for more than 20mins to take an order. Terrible. I would not recommend this location to anybody at all.

Visited a year ago

Went on a Wednesday afternoon with my grandson s friends.The waiter did well to accommodate us. It was still lunch hours,so disappointed with the slow service. Food was Great,clean place.

Visited a year ago

Although this is a chain restaurant, we have never been disappointed with our food or service. We love the lettuce wraps and enjoy the hot tea. Always tasty and timely delivery of food, too

Visited a year ago

P.F. Chang's will always hold a special memory for me personally. The date nights, Friday lunch with friends, just the coziness of sharing chicken lettuce wraps in a beautiful environment while spending a little time enjoying the person you are with.

Whether you need a solid choice for date night, a business lunch, or a family-friendly option... you can not go wrong here.

For my birthday, they brought out a massive slice of layered chocolate cake with a huge sparkling ✨️ candle - basically fireworks - with a hand signed card by all the staff working that evening. It's just a lovely, thoughtful gesture.

Go. The food is always good, kids like it, the seating is intimate to discuss business or enjoy a date night..

Visited a year ago

Been to the place, even though more than half of the restaurant was available with lot of place where me and my family can sit, they made us wait 15 min for no reason but ofcourse with a lot of attitude as though we are dining there for free.
Very bad experience, did a last minute change to Cheesecake Factory and enjoyed their experience instead.

Visited a year ago

Visited a year ago

I hadn’t been to P.F. Chang’s in over a decade, and this trip made me realize why. The restaurant wasn’t that busy, but the food came out very slow. The food was mediocre and lacked flavor. The only positive from this experience was how friendly our server was. Might be another decade before I’m back again

Visited a year ago

Unfortunately not what it used to be . I’d pass on this location. Friday Night and place was empty. Took forever to get my food.

Visited a year ago

Visited a year ago

Great Service & Great Food.

Visited a year ago

The standard has down ! We used to dine regularly before pandemic. Post pandemic it was never the same . They have changed the menu but still very poor food taste. Service was very poor . Half way through the service they got busy checking the next table . Would never recommend to anyone!

Visited a year ago

They have really gone down. Just went to pick up food…they walk by you like you don’t exist. Wasn’t that busy for pickups either. Lady at the bar asked me if I’ve been helped…told her I was here to pick up food. She was struggling with a wine cork & just kept with that. No, “I’ll check on your order…” I was to just assume as she continued with her cork work. I told another server who just gave someone else their his pickup food and she just walked off. The place looks dirty…servers aimlessly walking around or working but oblivious to any customer outside of their focus. It has just gone down.

Visited a year ago

Awesome food. And amazing Hospitality

Visited a year ago

Food is amazing; it’s extremely fresh and tasty! Servers and bartenders are so friendly. Management is top notch. Love it here!!

Visited a year ago

A little overpriced, but good. Fantastic staff.

Visited a year ago

Would you like to stand around waiting for your entire lunch hour and never get your food? Then by all means, order from here for lunch. If not, eat elsewhere.

This place is full of employees who absolutely do not care about the customer. They lie in order to make you go away long enough for them to go back to whatever they were doing, and no one takes ownership. When pushed on the issue they spent all their time on excuses and none on resolution. They didn’t even have a manager on duty here. No wonder the service is so bad.

If this were a one-off I would understand but I’ve seen similar results a half dozen times over the last 6 months. As a result, I won’t be back and I recommend you steer clear as well.

It’s really too bad because the food is consistently 4-5 stars. This franchise owner needs to cycle out their management team and spend time training the new team.

Visited a year ago

Manager is very nice; however, this place has an issue with consistent execution. Sometimes the food is excellent and other times it's not even OK. I'm at the point where I'm afraid to order from this location because I have no idea what I'm going to get. Other locations I've tried do a much better job...I guess I have to wait until I'm in Vegas, Asheville, or until I feel like gambling to try this location again.

Visited a year ago

Got rid of Tony there GM and this place sucks again. Won't be back, very greasy rice and the magnolia beef tough. Terrible

Visited a year ago

We had Pierce for our waiter. He was beyond excellent thank you so much for making our visit extra enjoyable.

Visited a year ago

Visited a year ago

Good was not good at all. The pork in the dumplings was still pink. $100 meal, and it’s not good, get the 2 stars. Mainly because I love PF Chang’s, but this location is a no.

Visited a year ago

We arrived pretty late, but got great service and food was excellent. Drinks were very good but expensive. Tried the special, pomegranate margarita, tasted great but not sure worth $15. Singapore noodles were excellent. Server was Kierra, she was great.

Visited a year ago

Visited a year ago

They catered for us and it was terrible! Dry salty expensive not even saucy with bland over cooked rice. Spring rolls were disastrous oil soaked make you want to vomit. I hope to never see them again.

Visited a year ago

Visited a year ago

Favorite chain for asian fusion food. Lots of choices and you have to try the lettuce wraps!

Visited a year ago

Not great! Service was OK and food also not great. Ambience was good.

Visited a year ago

Visited a year ago

Visited a year ago

Went to Mansell Rd area for lunch with coworkers. Extremely EXTREMELY slow service...there was only 1 waitress for restaurant. It was a tough day for her but i commended the young lady for her patience. The restaurant kitchen was super slow.

Had not eaten at a PF Changs due to a previous bad experience. The slow service this last visit was just bad... over 1 hr waiting for food. The soup and caesar salad was good though!

Visited a year ago

Food is mediocre, went down hill. Slow Saturday and the waiter took forever to refill our drinks. The pork dumplings had texture like cat food would be. Gross. The sesame chicken was fried in old oil too you could taste it! Wouldnt go back. Needs better quality

Visited a year ago

Had wonderful drinks & dinner tonight at P. F. Chang's! Our bartender 'Thomas' was friendly and accommodating. He made some good recommendations on their menu.
My Orange Chicken was delicious, as was my wife's lettuce wraps. The manager, Victoria, was also helpful and made sure we had a coupon that we could use along with tonight's meal.
We will definitely be coming back again to try some of their other menu offerings. Just wish we had room for dessert.

Visited a year ago

They need to shut down and reorganize

Visited a year ago

What fantastic dinner. My server Felicia was an absolute delight. The manager Victoria came over and made us feel so welcome. It really made the evening fun. The food was great, especially my new favorite honey chicken.

Visited a year ago

My family, a lot of whom came down from MD for my husband’s funeral, thoroughly enjoyed our evening. Our server Brie, was wonderful.. Very attentive and friendly which made our experience even more special. Victoria the manager came to our table to check on us and to offer her condolences, which was very sweet. A lovely evening

Visited a year ago

Good food & service!

Visited a year ago

We always have an amazing experience when we come to this location. My husband and I enjoy sitting at the Bar. Our bartender this time name was Bernard and he The bomb!!!! I ordered a lemon drop which The bartenders at PFC put me on and it’s always giving what it needs to give.

Visited a year ago

We had a great birthday celebration at this location. The staff was attentive and made sure the experience was great.

Visited a year ago

This was my first time at P.F. Chang’s and it was sooooo good! My server Thomas was so kind and recommended the Street Noodles and they definitely live up to the hype! Victoria was also super helpful and gave me a coupon for my next meal here and free chicken lettuce wraps to go! Definitely a place I need to go to again!

Visited a year ago

Had a big order Monday morning for my office and the whole team killed it! I appreciate Tony for being attentive to myself and our big take out order!

Visited a year ago

The crispy honey shrimp was served hot and crispy. The Mongolian beef was a bit overcooked and salty. The chocolate cake was awful. I love PF Changs but next time I wont venture to try something new. I will stick with the honey shrimp.

Visited a year ago

Visited a year ago

Visited a year ago

Visited a year ago

Visited a year ago

Cómo siempre, local bien presentado y la comida buena, así como la atención.

Visited a year ago

Thomas our Bartender delivered a great dining out experience!!

Visited a year ago

Thomas at the bar was excellent.

Drinks were delicious, the lettuce warp was amazing and he recommended the Banana Spring Rolls for desert. It too was amazing.

Visited a year ago

Tony and Shelby were amazing. A true revelation in Foodservice

Visited a year ago

Everything was absolutely amazing. From the customer service, to the manage, very attentive. The food was delicious.

Visited a year ago

Management definitely needs to take the appropriate measures to improve not only their curbside experience but the quality of food they are serving when a pick-up order is placed. Disappointed is not even the word here, but more so disgusted! I placed a pick-up order on Wednesday, April 17th for 11:30 a.m. When I arrived, I called to give them the spot that I was waiting in. Granted, I did call a few minutes earlier than my pick-up time, 11:22. The woman said that my food would be right now. I ended up having to call back at 11:38 to check on the order and that was when my food was brought out and the young woman simply told me that she had forgotten about my order - no apology.

This is not even the bad part. I ordered an entree and the California roll sushi appetizer, which I've had many times from PF Changs, as well as other restaurants; so I am very knowledgeable of how it should look and come packaged. When I got back to work and opened the California rolls, not only had they been thrown into the container, but they looked sloppily made and stale! There was also a strange odor and there was sauce on the bottom of the container, which the rolls had mixed into! It looked like they'd either given me someone else's order that had been sitting for days or they served me rotten food! This is unacceptable and if they cannot serve food that they themselves would want to eat, their practices need to be evaluated!

Visited a year ago

Very delicious and will be back again

Visited a year ago

Love this location! Food is always delicious and the staff is always kind and attentive. I always recommend this spot, I drive out of the way to go to this location specifically. The management team definitely knows what they are doing here.

Visited a year ago

Food was delicious and service over the top! Thank you.

Visited a year ago

Always yummy. Take out experience went well.

Visited a year ago

I recently dined at P.F. Chang’s on 7925 N Point Pkwy in Alpharetta, Georgia, and unfortunately, my visit left much to be desired.

🙅‍♂️ Service Woes: The service throughout the entire meal was subpar. To begin with, they brought out our appetizers after our entrees were already being served. It felt like a chaotic dance of dishes, leaving us bewildered and hungry.

🍗 Sweet and Sour Chicken: Now, let’s talk about the sweet and sour chicken. It arrived lukewarm, which is a cardinal sin for any dish. The flavors were muted, and the texture lacked that satisfying crunch. I expected a piping hot plate of deliciousness, but alas, it fell short.

👉 Pro Tip: If you’re craving Chinese cuisine in Alpharetta, consider exploring other options. Perhaps there’s a hidden gem waiting to delight your taste buds.

Overall, my experience at P.F. Chang’s was underwhelming. I hope they take steps to improve their service and ensure that dishes arrive at the right temperature. Until then, I’ll be seeking my Asian flavors elsewhere. 🥢

Visited a year ago

5 stars across the bored… Although I’ve dined at other PF CHANG’s locations before, this was my first time at the Alpharetta location. I prefer this one, the food and service were excellent. Pierce was very accommodating. Had an overall pleasant experience and I’ll definitely be back.

Visited a year ago

The hostess was pleasant and very nice! The food as always was delicious! However, our waitress, I believe her name was Audrey. Was rude, not personable, and got our order wrong and even the to go order was wrong, and didn't even apologize. I understand we all make mistakes, and I would be forgiving had she owned up to it. Do not want her to serve us again! The gentleman who brought out our food was nice and personable, wish he was our server!

Visited a year ago

We picked up a friend and decided on P.F. Chang's for dinner. As soon as we entered, the reception was warm and friendly! Our sever Ariel was wonderful and attentive. The food was downright amazing. We started with lettuce wraps and ended with a surprise dessert of warm wonton wrapped bananas with carmel and banana creme. Incredible. Tony is an absolute gem of a man and manager who truly knows how to deliver customer delight. We had a blast and will most definitely return for more!

Visited a year ago

Great food and service

Visited a year ago

Zariah was an amazing waitress! Such great service!

Visited a year ago

Had an absolutely wonderful time at this location. Two years ago my wife and I ate at this location and had the worst time. However, they have a new manager Tony Ramirez who has turned this location around for the better. My server, Bri was attentive and friendly. The food was fresh and delicious. The restaurant was clean and inviting.

Visited a year ago

Not what they used to be

Visited a year ago

Visited a year ago

My Office had the pleasure of enjoying catered lunch today, and it was truly exceptional. The quality of the food was superb, leaving everyone thoroughly satisfied with its freshness and flavor. In particular, we appreciated the attentive service provided by the Operations Manager, Tony, who not only ensured that the meal was delivered promptly but also went above and beyond by personally ensuring that I had my own serving. Such thoughtful gestures did not go unnoticed and further enhanced our catering experience. As a result of this outstanding service, both our office and myself are eager to continue utilizing this catering service for future occasions.

Visited a year ago

So good! Service was great and food was on point!

Visited a year ago

I really enjoyed my experience today!. The food was hot and very fresh!! The BBQ ribs were fantastic! The dynamite roll was really good too. Great job pf changs!! The service was exceptional, Roger was the best! I enjoy a great dining experience! Thanks again!

Visited a year ago

Awesome food. Thomas was awesome with his recommendations and his service was great. Very attentive and there when u needed him. Overall great birthday dinner!

Visited a year ago

Our server, Pierce was very knowledgeable, professional and timely in serving us today! He explained the menu thoroughly! We will definitely return to this wonderful ambiance and service!

Visited a year ago

I dined in for lunch and Pierce was my server. He had excellent knowledge of the menu and was able to answer any questions that I had. He even recommended a few items on the menu. The food was delicious and came out in a timely manner. The service and atmosphere was great!!

Visited a year ago

Visited a year ago

Thank you Tony Ramirez.

Visited a year ago

Today I wanted pork dumpling that was very good and easy to do order online for curbside pickup.

Visited a year ago

Excellent good and service

Visited a year ago

Excelent food

Visited a year ago

Visited a year ago

Ate dinner there tonight. The soup came cold with allot of stuff floating on the top. Asked server to please bring hot soup. It finally came out somewhat hot but still had “fat” floating on top and tasted like dish soap. My chicken lettuce wraps tasted old and flavorless. The “waitress” was probably stretched thin but was so unorganized. I asked for hot green tea and received a warm pot of water. Asked for some of the crispy noodles and they came with the check. Was with friends and they said the same but I did not want to embarrass anyone. Needless to say we won’t be back. Sad, they used to be the spot for Chinese food. Friday night was empty so I am sure others are figuring the same out. Owner, sorry for the negative feedback but I needed to voice my disappointment.

Visited a year ago

It was amazing . Drinks were fiyaaaa!!!!quick service and amazing staff that was so accommodating. Luv it . Ribs yes

Visited a year ago

Ariel did a great job and excellent service. Mansgement has turned it around.

Visited a year ago