BENTO Orlando Lake Nona is your one-stop shop for a delicious and diverse pan-Asian culinary adventure. Craving fresh sushi rolls or savory rice and noodle bowls? We have you covered. In the mood for a healthy poke bowl packed with flavor? Look no further. And don't forget to top it off with a refreshing boba tea! Whether you're grabbing lunch on the go or enjoying a casual dinner with friends, BENTO offers something for everyone.
"I recently had the pleasure of being served by Richard and Andrea, and I must say that their attention to detail and dedication to customer service is truly exceptional.
From the moment we walked in, Richard and Andrea made us feel welcome and valued. They were attentive, knowledgeable, and went above and beyond to ensure that our experience was nothing short of outstanding.
Their passion for providing top-notch service is evident in everything they do, and it's clear that they take pride in their work. They are a credit to the establishment and a shining example of what excellent customer service should look like.
I would highly recommend Richard and Andrea to anyone looking for a exceptional dining experience. They truly are the best of the best, and I feel fortunate to have had the opportunity to experience their outstanding service.
Thank you, Richard and Andrea, for an unforgettable experience. You both are the epitome of excellence in customer service!"
Visited 2 months ago
The food is pretty much what you would expect from an Asian kitchen: a step up from panda express but not as good as food from a hibachi grill. What I find not expect was the price. $24 for one bowl of fried rice with chicken, shrimp, and veggies. At this rate (especially during lunchtime), I could have gone across the street to machi hibachi and order the same thing for the same price and get 3x the food plus a soup and salad. I genuinely received 3 pieces of shrimp and maybe 1/4 cup of chicken. I will say the service is quick and the employees are very respectful. I do think it is a plus to have a handwashing station by the condiment bar since not everyone wants to go into the restroom before eating. It’s innovative and I believe every restaurant should have one. Although, this one was out of soap when I tried to use it.
Visited 4 months ago
Lack of good service and customer communication, ordered a fried rice to go which took 20 minutes to come out, and its not the 20 minutes bc I would understand if they were busy but it was actually not the case, it was empty, only 2 more people who were already eating and me and my boyfriend.
Got the food in a black plastic bag, no utensils, no napkins, no sauces, no chopsticks and the guy just drop it off at the table we were waiting at and walked away :(
It was our first time and we stopped for a snack bc of how good everything looked online but I guess not :( it truly takes a lot for me to do reviews but the service was really bad
Visited 4 months ago
This was our second time coming to eat at this location, and just like the first time, they did not disappoint. We were helped with our orders, and the food came out quickly.
Most importantly, everything was delicious, and everyone thoroughly loved their food! We had sushi Rainbow roll and Red Dragon, plus two Poke bowls with salmon and Tuna. I added mango, scallions, cukes, Avocado, ginger and teriyaki to mine. Loved it! My wife had the same but with Ginger dressing, also tasty!
Absolutely delicious! Recommend coming to try it
Visited a year ago
First visit to Bento Orlando and it was a quick and efficient trip. I placed a to go order for miso soup and it was ready in a few.
I noticed there was a cashless menu/ordering system. Boba is also served here. Cozy space and I look forward to dining in!
Visited 9 months ago
My relationship with Bento is complex. It's like Ramona and Scott. There's time where I wonder if I even like it, but when I go eat it, I remember why.
I got a Korean steak fried rice and it was absolutely delicious. I also like how you can easily special order everything. And the portions are huge that you have to be full by the end. Unfortunately, my jasmine tea boba tea tasted straight up like dunkin donuts iced coffee with boba pearls. Not what I expected and will go to the bathroom right after.
My mom had issues cause she wanted the garlic soy pad thai but they said that cant be possible so there was some tension. The place itself is gorgeous. Unfortunately it was pretty understaffed so if someone can please work here and help them out that would be great. Also whoever was working and dressed up as Tanjiro you're cool lets hang out.
Kind of pricey but makes sense cause big portions.
Visited a year ago
I ordered to go, but when i picked up my order it was so beautiful inside! The food itself was delicious and affordable for my price range, the Bentojuice was delicious as well. My brothers and i thoroughly enjoyed our food and will definitely be ordering again soon!
Visited 3 months ago
Not authentic food.
Visited a month ago
I don’t know what happened but the taste has drastically changed, it used to be good but not anymore. It was really great on the first 2 years since they opened but since last year the cooking/taste/flavors are not the same.
Visited a month ago
Excellent food, the orange chicken is awesome. Service was great and fast. The manager was really friendly and helpful.
Visited a month ago
Good food 👍🏽
Visited a month ago
This is the worst hibachi I've ever had, the beef is so sour, it feels bad, there's no utensils and tissues for the takeaway, it's the first and last time I've had it
Visited a month ago
Visited 2 months ago
Cozy atmosphere and fast service. The sushi was amazing!
Visited 2 months ago
I always get sushi to go from this location, it is sooo good everytime!
Visited 2 months ago
Muy buen lugar
Visited 2 months ago
Visited 2 months ago
"I recently had the pleasure of being served by Richard and Andrea, and I must say that their attention to detail and dedication to customer service is truly exceptional.
From the moment we walked in, Richard and Andrea made us feel welcome and valued. They were attentive, knowledgeable, and went above and beyond to ensure that our experience was nothing short of outstanding.
Their passion for providing top-notch service is evident in everything they do, and it's clear that they take pride in their work. They are a credit to the establishment and a shining example of what excellent customer service should look like.
I would highly recommend Richard and Andrea to anyone looking for a exceptional dining experience. They truly are the best of the best, and I feel fortunate to have had the opportunity to experience their outstanding service.
Thank you, Richard and Andrea, for an unforgettable experience. You both are the epitome of excellence in customer service!"
Visited 2 months ago
Visited 2 months ago
La mejor Comida el mejor servicio la mejor atencion el mejor sushi de Orlando de la Mano de angel
Visited 3 months ago
Great service by great people. Andrea was very nice and helpful. 10/10 would recommend
Visited 3 months ago
Excelente recomendación, Ambiente tranquilo y relajante!
Visited 3 months ago
I ordered to go, but when i picked up my order it was so beautiful inside! The food itself was delicious and affordable for my price range, the Bentojuice was delicious as well. My brothers and i thoroughly enjoyed our food and will definitely be ordering again soon!
Visited 3 months ago
Absolute best Chinese food
Visited 3 months ago
Visited 3 months ago
Visited 3 months ago
Food is good, but it takes too long to come out. My husband and I don’t order a lot of food or very unique menu items and it still takes 45 minutes to an hour to get our food every time. I think we are going to start trying other restaurants to see if there’s something similar with less of a wait.
Visited 3 months ago
Lack of good service and customer communication, ordered a fried rice to go which took 20 minutes to come out, and its not the 20 minutes bc I would understand if they were busy but it was actually not the case, it was empty, only 2 more people who were already eating and me and my boyfriend.
Got the food in a black plastic bag, no utensils, no napkins, no sauces, no chopsticks and the guy just drop it off at the table we were waiting at and walked away :(
It was our first time and we stopped for a snack bc of how good everything looked online but I guess not :( it truly takes a lot for me to do reviews but the service was really bad
Visited 4 months ago
Siempre como aquí, es de mis lugares preferidos para comer sushi y arroz, el poke es de una porción personal y el orange chicken es divino, personalmente siempre lo encuentro limpio, y te atienden con rapidez. Lo recomiendo
Visited 4 months ago
I had a terrible experience at Bento. The food arrived cold and tasted awful. We were missing a dish that we ordered, and we had to wait over an hour for it, but it never came. The worst part was the attitude of the person serving us, who was jocking us instead of helping. I definitely would not recommend Bento
Visited 4 months ago
Horrible service ordered at 4:45 pm it was 5:15 and we were still waiting for our rolls, we just cancelled our order,
Bad management and bad employees make this a really bad franchise.
The guy who makes the roll makes fun of the wait time and is very rude
Visited 4 months ago
The food is pretty much what you would expect from an Asian kitchen: a step up from panda express but not as good as food from a hibachi grill. What I find not expect was the price. $24 for one bowl of fried rice with chicken, shrimp, and veggies. At this rate (especially during lunchtime), I could have gone across the street to machi hibachi and order the same thing for the same price and get 3x the food plus a soup and salad. I genuinely received 3 pieces of shrimp and maybe 1/4 cup of chicken. I will say the service is quick and the employees are very respectful. I do think it is a plus to have a handwashing station by the condiment bar since not everyone wants to go into the restroom before eating. It’s innovative and I believe every restaurant should have one. Although, this one was out of soap when I tried to use it.
Visited 4 months ago
Visited 4 months ago
Ambiente excelente, comida muy buena! Nada malo que decir!
Visited 5 months ago
Visited 5 months ago
The food tbh was not great, I actually wanted to like the food. My stomach actually now hurts from eating here. Idk if it was the pad Thai noodles or what, but the food just was not great to me. The service was good though.
Visited 5 months ago
I have been sitting here for 40 minutes and all I ordered was two things. It is a bunch of teenagers running it and I am a teenager myself but it is ridiculous that all I ordered was miso soup and wontons, and I am sitting here for 40 minutes waiting for my food. They have been talking this entire time and when I go to ask, they tell me to wait. I have worked in food myself and this is ridiculous. There is no one else in this place so they are not behind.
Visited 5 months ago
One of my favorite restaurants in Lake Nona. I always get a Bento Box with Miso soup and the food is always on point. I like the machine which allows for self service and also to be able to look at pictures of their food selection. Definitely, highly recommend for a simple dine in lunch date with a friend or loved one.
Visited 5 months ago
Very good food!!
Visited 5 months ago
Visited 6 months ago
This was my first time here but I enjoyed the poke bowl. I'll be back
Visited 6 months ago
Was ok but price is a bit high for panda express level food. It's a beautiful restaurant and kept super clean.
Visited 6 months ago
Wasn’t a fan. I paid $31 for cold chicken teriyaki. Couldn’t eat it. It was a a waste of time and money.
Visited 6 months ago
This place has really gone downhill. I used to love the protein portion sizes, but unfortunately they joined the trend of skimping out on protein. For the price you pay you should get way more full pieces of protein. It’s almost like they cut the pieces smaller to make it look like more? Very disappointed. They are definitely low on staff; the garbage was piling up in the hand washing station. Your money will go further somewhere else. Will not be back.
Visited 6 months ago
Mid. Hit or miss food. Sushi make me kinda nauseous.
Visited 6 months ago
Very good food but pricey.
Visited 7 months ago
Very poor customer service and expensive food
Visited 7 months ago
Visited 7 months ago
Visited 7 months ago
I really want to love it here however the past few times have been less than ideal. The sushi never tastes fresh, almost like grocery store sushi, which honestly would have been tastier and probably have gotten a larger portion if I had gotten it from Publix. These sushi rolls are TINY. They had a BOGO on rolls and even then the portion size feels small. Luckily I only paid $10 for this meal instead of $20 but in no way whatsoever do the portions and quality match the full price.
On top of that, I get all the way home to find that my spicy tuna roll was missing the spicy mayo on top, so it was extremely dry and didn't taste right. Then as I was eating I found a piece of hair on the top of the container.
Either lower your prices to match grocery store sushi or up the quality and satisfaction of the product.
The only reason I have 2 stars instead of 1 is because of the BOGO which brought the meal down closer to what it's worth.
Visited 7 months ago
Food is good for the price. We ordered 5 dishes and the last one can out 10 minutes after the rest. You have to order at a kiosk and then it asks you for a tip!!! Like who amnI tipping...myself!
Their Boba needs improvement...way to sweet.
Visited 8 months ago
Food was great, I didn't know you could add a miso soup to your sushi for $1 which was a good find. Food was plenty and no issues whatsoever
Visited 8 months ago
We ordered the pad thai, wok fried rice with tofu, vegetable spring rolls, and miso soup. Everything was really good. The most impressive thing about our visit was the girl who helped us with our order, Annalise. She was so helpful, Patient, and friendly!
Visited 8 months ago
Excellent food and beautiful place!
Visited 8 months ago
Excelente 👌
Visited 8 months ago
Visited 9 months ago
No service...just ordering from a screen. Good luck if you have any questions about what you're ordering. But still expensive
Visited 9 months ago
Visited 9 months ago
Visited 9 months ago
Really enjoy going yo Bento's. A little on the $$side.
Visited 9 months ago
First visit to Bento Orlando and it was a quick and efficient trip. I placed a to go order for miso soup and it was ready in a few.
I noticed there was a cashless menu/ordering system. Boba is also served here. Cozy space and I look forward to dining in!
Visited 9 months ago
The food and decor was ASTONISHING definitely would come back there's just one small problem. UNDERSTAFFED. There was one poor girl was running around looking crazy and stressed out. She was the only girl there on a busy Saturday night. Her service was good and she was very helpful & kind.
Visited 9 months ago
Staff is so friendly and the food was amazing! The only complaint was it was so hot in the restaurant I couldn't breathe. It was like being at hot yoga. I don't know if they were having A/C issues but I would take the food to go.
Visited 9 months ago
Visited 9 months ago
The worst restaurant ever ! Always say they run out of things ! Don’t accept cash and are super slow ! Never returning
Visited 9 months ago
The food was just ok. For the price you expect just a little bit more. Ordered two bento bowls with fried rice that was $4.50 extra and still got white rice on both. Although there were no customers, tables were gross and needed to be cleaned. The staff was nice enough though, that's why they got 3 stars.
Visited 9 months ago
We ordered stir-fried veggies with chicken and steak. They gave us a half way bowl in which we bearly found the protein. This is our second time going, for $16.00 we can find a respectful portions in othwr places.
Visited 9 months ago
Used to be spot on but recent weeks have dipped. Ice maker leaks down on drinks. Have had black floating things in drinks, not great.
Visited 9 months ago
We went to this location after visiting Nemours children's hospital. We ordered our food using the kiosk with great ease. Our food was made promptly and came out absolutely delicious. We did consider using the app to make the order, but the wait time was more than it would be in house.
Visited 10 months ago
Bento is always a delicious meal. When I came in here we had a reward we weren't sure was gonna work. The employee took care of us no problem. We used the reward and left happy. Definitely will be back
Visited 10 months ago
Way over priced. It's like a self-service restaurant, so for the same money, I could have gotten a sit-down dinner and paid the tip. Just wasn't worth i. If they bring up the quality of the food .maybe, but this was like going to a Chinese restaurant type of place. At a Chinese restaurant, my wife and I can both eat for like $20, so why go here anymore. Times are hard.
Visited 10 months ago
Good food, excellent service and great atmosphere
Visited 10 months ago
Visited a year ago
Visited a year ago
Muy lindo restaurante. La comida muy fresca y rica. Haces el pedido en la pantalla y te lo llevan a la mesa.
Visited a year ago
Visited a year ago
Visited a year ago
My wife and I stood in front of a menu stand trying to interpret the menu...there were about twelve people behind the counter being busy but there were about four customers inside the entire restaurant...um help your business by being proactive and help new customers with your food matrices
Visited a year ago
The food was not hot. Luke warm when served to us.
Visited a year ago
Order 2 plate on Saturday March 2 2024 @ 6:47 PM at the Lake Nona at Narcoossee Rd. the first plate came to our table at 7:17 PM and have to ask to please serve us the second plate 7:21 PM, patiently waiting. Not looking for a free food. No one came to the table for at least say sorry
Visited a year ago
Visited a year ago
Got the poke bowls. They were really good.
Visited a year ago
I don’t understand such a low rating, the food is really good! I went yesterday and I enjoyed it. Everything was on point and so SO delicious. If anything it would be so nice to have like actual waiters. This place has so much potential, making it work like an actual restaurant would be great!
Visited a year ago
Visited a year ago
Visited a year ago
Visited a year ago
The food was good as always and the same as every other Bento I've been to. A couple of observations; the self order screen was very dirty. No one greeted me upon entrance. The menus up front dont show the prices. Lastly my poke bowl was missing avocado and it was clearly on the receipt, but I only noticed after I got home. Second time as I ordered previously through Ubereats, and my poke bowl did not include the sauce which is why I came in this time. Overall still good food and good value.
Visited a year ago
The food was good but the service was not and then, the soda machine is horrible full of black mold and the soda and ice came out with black buildup… disgusting 🤢 we let the guy know and he did nothing about machine but gave u a bottled sprite… Do not buy soda from machine!
Visited a year ago
Update: Haven’t been in half a year or more, it’s just gone more downhill. They are not personable at all anymore, the food came out cold and the vegetables weren’t even cooked for one of the noodle bowls. The sushi was very sloppily slapped together. It’s not like it was busy, there were maybe three other tables that all already had their food, so they didn’t need to be rushing the food out.
They were so good when they first opened, but they just seem to have gone downhill since then. So many mistakes, doesn't taste as good, keep getting rid of items.
Visited a year ago
The portion seems to be very small. Service is good. It turns out that the cashier was serving as well.
Visited a year ago
Visited a year ago
Over priced tastes really bland 75 dollars on 4 plates and small portions
Visited a year ago
Food is great but every time I come the food order takes sooooooooooooo looooooonnngggg. The wait time is crazy. Definitely considering not coming again. At least 30+ mins wait.
Visited a year ago
This was our second time coming to eat at this location, and just like the first time, they did not disappoint. We were helped with our orders, and the food came out quickly.
Most importantly, everything was delicious, and everyone thoroughly loved their food! We had sushi Rainbow roll and Red Dragon, plus two Poke bowls with salmon and Tuna. I added mango, scallions, cukes, Avocado, ginger and teriyaki to mine. Loved it! My wife had the same but with Ginger dressing, also tasty!
Absolutely delicious! Recommend coming to try it
Visited a year ago
the food and boba are great, service on the other hand is veryyyyy slow. i’ve been coming here since it opened in 2020, i always come here just for the boba and it never fails to take atleast 15-20 min just for my drink to be made.
Visited a year ago
Food is good, but we had to wait for 40 minutes. If you are in a hurry better go to another place.
Visited a year ago
Estuvo muy rico fui con unas amiga y la pasamos super bien.
Visited a year ago
Visited a year ago
It was okay.
Visited a year ago
Visited a year ago
Ordered a korena bowl that had no resemblance to Korean food, egg rolls that were stale, & a sushi roll that tasted fishy. With a tip it came out to over $70 for 2 people and I just don’t think I’ll do it again.
Visited a year ago
Visited a year ago
My relationship with Bento is complex. It's like Ramona and Scott. There's time where I wonder if I even like it, but when I go eat it, I remember why.
I got a Korean steak fried rice and it was absolutely delicious. I also like how you can easily special order everything. And the portions are huge that you have to be full by the end. Unfortunately, my jasmine tea boba tea tasted straight up like dunkin donuts iced coffee with boba pearls. Not what I expected and will go to the bathroom right after.
My mom had issues cause she wanted the garlic soy pad thai but they said that cant be possible so there was some tension. The place itself is gorgeous. Unfortunately it was pretty understaffed so if someone can please work here and help them out that would be great. Also whoever was working and dressed up as Tanjiro you're cool lets hang out.
Kind of pricey but makes sense cause big portions.
Visited a year ago
Was in Lake Nona with a friend and she wanted sushi so we decided to stop in Bento for lunch. Was disappointed to see no one there to take your order, but instead you have to enter your order into a terminal.
I was able to enter mine without incident, but for some reason she would get all the way to the place order screen and then it would kick her order back to her food screen to "correct" something, but neither of us could figure out what needed to be corrected. She and I both tried a few times, while also looking around for an employee to help us, but the only ones we saw were two cooks making food. Neither of them glanced our way, although we were stuck at the terminal for a few minutes.
The capper to all of this was the, of course, ubiquitous tip screen on the place order screen. I can't remember now what the three pre-generated options were, but none were under 20%.
So here we were, ordering our food, would have to pick up our food upon cooking, bus our own tables and we were prompted to leave a minimum 20% tip. For what? To who? For something where I'm doing all the work outside of cooking?
Oh, and you can't get tap water here. There is no option for tap water and no obvious station to help yourself to tap water. If you want water in Bento, you have to buy it.
Since we were never able to correct my friend's order, and thus couldn't place it, we ended up finding another sushi restaurant nearby. Full service, similar prices to Bento. Yes, we left our usual generous tip to the wait staff there.
Visited a year ago
Been here twice food is good... takes forever to get your order even when the place is empty...
Visited a year ago
Visited a year ago
Literally the worst hibachi I’ve ever tasted it was bogo on Uber and they shouldn’t even give that out for free. Absolutely terrible it was mushy, flavorless, and greasy payed extra for steak and shrimp that was the skinniest piece of steak they could find and literally got three of the lowest quality shrimp. Will never buy anything from this bento again
Visited a year ago
Visited a year ago
Visited a year ago
Vine por una recomendación, no es un lugar lujoso ni nada por el estilo, está impecable te limpio y ordenado, súper amplio, es mas tipo comida rápida, tiene buen estacionamiento, muy bien iluminado, la porción de poke es un tamaño personal, una buena porción si no eres de comer tipo mucho la comida estaba muy buena para este tipo de local, recomendado,, ,
Visited a year ago
Spent over a 100 dollars on unbelievable tiny portions of food AND they messed up the orders anyway. Never eating there again.
Visited a year ago
Visited a year ago
Visited a year ago
This Bento ain't it. I've been to all of the Orlando locations and this place is off. I saw the other bad reviews and didn't understand. Now I know. They need to have the other locations correct them. The food was just off.
Shame..
Visited a year ago
Good food, maybe a little pricey for me but I recommend this place all day long
Visited a year ago
Several times I've ordered their sushi bowls and the rice is just not cooked right or have been sitting around too long. For me it's hit or miss with this particular Bento near Lake Nona. I've been to other Bento branches and they're much better than this one.
Visited a year ago
Great food but overpriced, they charge the same as a restaurant where you would have a waiter take your order and take care of you while you are there. Here you have to place the order on a screen, grab your utensils, wait for the food to come out (they brought me the wrong plate so I had to wait even longer) and then pick up and leave the scrapped plates at a window. Food portions are large so feel free to get one appetizer and split a plate with someone.
Visited a year ago
We were visiting my daughter and ordered from this Bentos. I ordered via Uber Eats, the House Ginger Salad , Pork Egg Rolls and the Special Mex Roll. The roll and egg rolls were good but the salad was ROTTEN! Bentos ought to be ashamed to have delivered this salad! I will never order from this Bentos again!
Visited a year ago
Visited a year ago
Very nice and clean place. I got home and realized that I didn't get my base rice so I called to complain... the guy was SO NICE. Took the time to find my ticket and order. Turns out I made a mistake on the kiosk and made my base extra veggies. He still offered me another meal. Obviously it was my fault so I moved on but they were so nice!
Visited a year ago
Visited a year ago
Yeah yeah, I know I do not do but full service restaurants but now that we have a granddaughter we have to accommodate and make some changes to our routines without sacrificing on flavor, well this is perfect example, this is not a fast food place, it is quick but the food is simply amazing, the vast array of flavors, fresh ingredients and plenty of sauces to complement, you can do self ordering or someone will gladly and friendly will help you out, we had many question answered before we set down and waited just a few minutes until it was served at our table to enjoy some great food selection, thank you for serving a very enjoyable meal, quick at a reasonable price…
Visited a year ago
Visited 2 years ago
Visited 2 years ago
Visited 2 years ago
I bought a boba and asked for extra boba balls and only about 5 boba so not even close to a single order. First time in my life out of decades all over the world where halfway through and no boba balls. AND she filled the cup only 3/4 way.
Visited 2 years ago
My fiance, her mother and myself went here for lunch on a Sunday afternoon. The fact that there was nobody there should have been a clue.
First, the ordering system is very confusing. I ordered pad Thai but adding and removing ingredients was confusing. On the menu there's a button that says no carrots and my first reading of it meant that there were no carrots and so I had to add carrots but when I talked to the young woman who worked there she said no, you just hit that if you don't want any carrots. But it was still confusing because there was a quantity associated with it. So I could have ordered three no carrots? I guess that's to really make sure that you don't get any carrots.
When I got the chicken Pad Thai it was okay. Kind of pedestrian honestly. The sauce tasted like you just add water and stir. It was way way too sweet for a Pad Thai and not nearly as spicy as it could have been and I ordered the hottest you could get. Noodles were very overcooked so there was no real body to it. I couldn't even use chopsticks because the noodles slimed out my grip.
If I'm going to pay almost $20 for a Pad Thai I'd appreciate if it's something at least enjoyable and this definitely wasn't.
My fiance ordered the TNT roll and she said it had absolutely no flavor. I actually commented when it arrived that it looked like they just dumped some Rice Krispies on top. She hates soy sauce on sushi but she actually put some on to give it something.
If you're looking for sushi go across the street to Escobar inside the bravo market. So much better, cheaper and everything is made fresh.
Our meal in total was almost $70 for the three of us and definitely not worth it. There are too many options in Lake Nona which are fantastic to settle for something that's average at best.
We all agreed at the table that we won't be back.
Visited 2 years ago
It's a cool spot with decently good sushi and food. The boba tea is solid but not great, and quality does vary quite a bit across the entire menu. Service is usually friendly and good.
My recommendations are Bamboo roll (no eel sauce), tofu fried rice (light sauce), and buy 1 get one boba tea on Tea Tuesdays!
Visited 2 years ago
If I could give this bento location 0 stars I would. The service is non existent and for the pricy cost the quality of the food is underwhelming. I have been here multiple times, hoping something will be different but it is consistently bad! The staff here do not have any customer service skills whatsoever I would check out the other restaurants in Lake Nona as this bento store does not compete.
Visited 2 years ago
We typically visit Bento on some Fridays, especially since my son likes Chicken Katsu. We have lived in this area for more than 6 years and since Bento opened we have been frequent customers of this restaurant, however, our last visit was not so pleasant.
We made our order, hot food for me and my son, a sushi roll for my wife. The hot food arrived first and the sushi roll arrived but two tables to the left of our table.
I observed how the people at the other table took a piece of sushi, tasted it and called the waiter indicating that this was not what they had ordered. The waiter took the plate back and took it to the sushi bar.
I saw two servers argue about the order mix up and then brought the correct order to the other table.
I called one of the waiters, told him that I was missing a roll and in a matter of seconds, the same dish that had been removed from the other table appeared on my table.
These guys didn't check the roll that the other table returned, they gave me the same plate with the missing piece, great, as if I didn't notice.
I took the plate to the bar, spoke to the manager and asked for a refund. I explained the staff move and she kindly agreed to refund the amount for that roll.
With this I want to clarify that a restaurant that operates in this area has to take into account the type of customers that frequent their establishment. These types of actions degrade the trust of the locals and greatly damage their image as a restaurant.
Despite the fact that the manager offered me something else as compensation, I made it clear that I only wanted a refund. I am not looking for any additional compensation, in fact, I don't know if what they offer me as compensation has also been returned by another table.
Although it is true that this incident was not pleasant for me and my family, I want to say that maybe one day I will return, but only when I start to see that the reviews exceed 4 points and I do not see comments similar to this one.
Bento in Lake Nona has dropped the quality of service too much in the last few years and they have to do something if they want to survive in this area.
Visited 2 years ago
Food was okay nice atmosphere not too noisy
Visited 2 years ago
Visited 2 years ago
First time there and ordered egg rolls… might be the best I have ever had. And ordered 2 different sushi rolls and they were excellent. The cashier was super helpful! They even have a rewards program.
Visited 2 years ago
My fiancé were going through Orlando and thought this would be a good spot for lunch. When we walked in the young lady at the counter rushed to take our order, when we explained we needed a moment she seemed agitated so we quickly decided and gave our order. My fiancé got the teriyaki chicken bento box and I decided on the general Taos.
The chicken and salads were hot and everything else was cold. Almost as if it were sitting at room temperature before they put it on our plates. That was easily the worst $50 bucks we have spent eating out.
Visited 2 years ago
Visited 2 years ago
Cashless?? What is this a joke? What establishment doesn't take cash??! No cashier. Just computers while the staff hovers around conversing with one another. "Great experience" not!
Visited 2 years ago
Terrible customer service every time I come here. I bring my family, friends, everyone to show the food and the staff is so rude, they do nothing, they bump into you to get stuff for themselves or their friends, they ignore you and laugh when you finish ordering. I don’t recommend this unless the entire front of house staff is replaced. Rude.
Visited 2 years ago
UberEats picked up my order, however never delivered it, while claiming it was. This store told me that if I come in, they’d remake my order on the house.
They may have taken a slight loss in profit, but have gained loyalty in another customer. Thank you!
Visited 2 years ago
Visited 2 years ago
Visited 2 years ago
Decent Bentos. Not like Bentos from Hawaii. Don't expect it to be.
Visited 2 years ago
I came in on May 4th around 30 mins before closing. I understand staff is tired but you still should treat your customers with respect. The manger on duty or one of the workers packed my order wrong so I went back in and the door was locked. She saw me knocking but decided to just roll her eyes and walk away. Not sure her name but she had a pony tail with a braid in the back. Extremely rude
Visited 2 years ago
It took an hour for 2 bowls and a kids meal to be ready to go…. Normally when a restaurant makes you want 40 minutes longer than they say they offer you something for the inconvenience but all I was offered was an attitude from the to go girl. … love that
Visited 2 years ago
Visited 2 years ago
Visited 2 years ago
Solid choice for bubble tea 🧋 we love this place. Food quality varies sometimes though.
Visited 2 years ago
Great for some quick and good food after the gym. Seamless interface to order, food was really solid
Visited 2 years ago
The food is okay. The sushi is good, but the fried rice was almost not edible. So mushy!
Visited 2 years ago
Visited 2 years ago
Food is great but you need to do a better job at protecting food on delivery orders. Please use stickers that seal the lids/boxes better. This is a better reassurance to customers that food was handled better at delivery process.
Visited 2 years ago
Food was tasty but all 3 of our meals came out a separately.
There menu board is a bit complicated, not just our opinion as we saw two other customers give up and order at the register.
The station where you return your empty plates was a mess, appeared to need attending to more frequently. Our visit wasn't during dinner or lunch rush it was 3:15 in the afternoon.
Visited 2 years ago
Visited 2 years ago
I come 45 mins to eat here. Always great.
Visited 2 years ago
Great food and Xavier was great with suggestions of food and customer service
Visited 2 years ago
No front counter staff. When asked about confusing touch screen the staff could not explain the options. Location does not accept US currency only cards and electronic payment. After you input your order get your own drinks the staff has attitude dropping of food since you didn’t tip them. You are expected to bus your own table so why would anyone tip if you do all the paid for work.
For a family of 4 it was over $60 US dollars which there are plenty of other establishments near by that offer better service for the same price point
Visited 2 years ago
Small portions high prices the large bowl looks large but when you order to go you get half the portion. It's ok for students.
Visited 2 years ago
Visited 2 years ago
Visited 2 years ago
I loved the Poke Bowl and at least once a week I would buy one. Today I went and I was really disappointed ñ, first of all they removed one of the additional ones before there were 5, now there are 4. I ordered the rice base and they really served me pure rice, the proteins, avocado and cream were quite scarce. In theory I ate pure rice. I am aware that everything has increased, but I prefer that they increase the price and one decides whether to buy it or not, than that they serve such poor money, like the one I ate today. Unfortunately I won't be back, bye bye
Visited 2 years ago
Visited 2 years ago
Visited 2 years ago
Good food
Visited 2 years ago
Unfortunately this is the worst Bento location. Today we dined in and ordered the new firecracker shrimp noodle bowl and a kids teriyaki chicken noodle bowl. The noodles were extremely dry, not fresh. The teriyaki chicken was overdone. My son who wanted to come here would not even eat his food and asked to go home to make pasta.
Visited 2 years ago
1rst time there. The food was delicious! They served a lot! Nice environment to be with the family. Would recommend.
Visited 2 years ago
food is okay, but employees are disrespectful. to start with my cashier was extremely rude. i still bought a meal and boba and ate with friends. my friend went to the bathroom and encountered yet ANOTHER rude employee telling her she’s gonna be charged with trespassing if she kept “hanging around and not buying anything”. like i mentoned, we bought food and just wanted to have a regular hangout but these employees had other plans. i used to love this place but i don’t see myself visiting again…
Visited 2 years ago
I've been to the other locations and enjoyed it. This location is a little different as I had to place the order myself and also clean off my table to eat and cleaned up afterwards. Food was decent and good sized portion but odd they ask for a tip when I'm doing everything myself but cook.
Visited 2 years ago
Visited 2 years ago
I was visiting from out of town. I’ve been to a different Bento over by UCF and recalled that I liked it so I wanted to check this one out. Let me start by saying that this place is SUPER NICE inside! The only thing I got was a short video of the ceiling. I forgot to take pictures of our food. But this is a really nice, clean restaurant!
We were a party of 4. They have two kiosks to order from at the the cashier. We got a boba tea, two small poke bowls, two tofu ramen bowls and a California roll. Our order was about $100. After 2 of us ate our small poke salad bowl and the order of California roll, we were still hungry. So, we went back to the kiosk and ordered some pork egg rolls and a miso soup. That hit the spot!
We got the tofu bowls to go. The only issue we had was one of them was the pineapple bowl and they didn’t have any pineapple! They’re changing the menu, but stopped stocking pineapple before taking it off the menu. So…
They were really good and a good size. I decided to get a gift card before leaving so my friends, who are local) can go back and visit again. They love it!
We’ll definitely be back again next time we’re in town.
Visited 2 years ago
I love the food here. Never disappoints. I dont mind paying for good food and service but, it's hard to be fully satisfied when I have to clean my own table and pick up trash from other people. the lady bringing the food to the table rudely just threw the side sauce that came with the food. No eye contact, super unapproachable..I'm sure I'll come back because my kids love the bobba....but if it were up to me I wouldn't come back.
Visited 2 years ago
Visited 2 years ago
The staff that was at the restaurant the day of February 4, 2023 at 8pm till 9pm was the worst staff ever. First of all they took a whole hour to make a poke bowl and when I kept asking multiple times where it was they said it was coming. One of the staff girls went and asked the chef guy that was wearing a black hat and had beard that he didn’t had any order of poke bowl. I asked for a refund because this was a $20 order and they said no and after another 10 minutes they got me a box with everything inside mixed in and they didn’t even apologized or did anything about it. This was the worst experience ever in here mostly knowing that nobody knew where my food was and out of nowhere it showed up in a box to go when I was dining in. Also the manager never spoke to us she just simply sent everyone else and told the staff that the poke bowl was perfect all mixed in a to go box.
Visited 2 years ago
Visited 2 years ago
my to go order took 20 minutes longer than the expected time and when i finally got home i saw that the order i placed for two tofu dishes but received 2 chicken instead. tried calling back multiple times and the phone line just rang busy. was never able to get in contact with anyone to get atleast a refund on my items…
Visited 2 years ago
No hear in the General tso chicken
Visited 2 years ago
Visited 2 years ago
Literally tried to call the store 20 times and the phone rings once and then busy tone..This is very frustrating when I made an Uber eats order and I needed to make adjustments to my food allergy. I just waisted my money .
Visited 2 years ago
Food was a little bland. Over priced in my opinion. Service was good. Atmosphere seemed rushed .
Visited 2 years ago
Visited 2 years ago
Flavor and quality is always on point. My feedback is specific. I've been ordering the same thing for roughly a year now and my issue is when I order (with UberEats) and choose to add extra items. I order a bento box, I add extra chicken for $4 and extra string beans for $1+. I'm fairly certain I get the same portion as a regular box. You know how Panda gives us an extra box for a large portion? Not here, they fit it in the same bento box and it really does not seem worth it to order extra portions of anything. For $22 ($33 with UE 👀) I'm not seeing the value.
Visited 2 years ago
Visited 2 years ago
Visited 2 years ago
The prices have gone up since I last went I’m assuming it’s because of the inflation, but the food is still good. The Katsu Bowl will always be my favorite.
Visited 2 years ago
This is so upsetting, I really didn’t want to believe the bad reviews. Ordered takeout: Yellow Coconut Curry Rice Bowl with veggies & tofu and Sesame Stir Fry Noodle Bowl with veggies & tofu. The yellow curry rice bowl literally contained no curry sauce. We’ve never tasted anything this dry! It tasted like rice, some veggies, extremely dry & hard tofu, and a hint of very spicy curry powder. Why????? Where is the curry SAUCE that this dish is supposed to have? There was no liquid in this whatsoever and the entire dish was barely yellow. If they had actually added ample of sauce without adding spiciness, and fresh tofu instead of old, this would have been good. But they didn’t and it was awful. The noodles… good God, we’ve never EVER tasted anything this salty. They completely ruined the noodles as well. The most archaic & basic Asian restaurants don’t add this much salt/soy sauce to any dish. It was inedible. At this point just shut this place down and make room for a different business if they can’t even fix these basic issues with the simplest dishes on the menu. The only upsides were the aesthetically pleasing takeout bags & that the veggies seemed on the fresher side.
Visited 2 years ago
Visited 2 years ago
Me gustó mucho. Lo recomiendo
Visited 2 years ago
Have eaten here frequently since they opened. The service was always off putting- there was an attitude of impatience and never welcoming. They have solved this with a kiosk. Now it is horrible and off-putting. The staff was all talking and when finished they avoiding making eye contact so as not to have to engage. This is outrageous as they ask for a tip to be added.. 15 percent for what..bringing a bowl to the table with no pleasantries... what a terrible business model... not headed back.
Visited 2 years ago
The food and the amount you get for the price are good. The service is lackluster, the employees did not make eye contact and did not greet me when I entered the restaurant.
Visited 2 years ago
Visited 2 years ago
Visited 2 years ago
Visited 2 years ago
We ordered katsu chicken from here via Uber Eats and the chicken was obviously refried because of how hard it was and you couldn’t cut through it. It was very very hard and tasted like it was a few days old.
Visited 2 years ago
Visited 2 years ago
Visited 2 years ago
Very good sushi and Boba milk tea!
Visited 2 years ago
- 8 sushi photos
- 200 sushi reviews
- 3.8 Sushi Rating
- Reservations: +1 689-348-2072
- Menu Website: https://eatatbento.com/locations/orlando-lake-nona/?utm_source=gbp&utm_medium=website-button&utm_campaign=lake-nona-gbp
- Sushi Address: 12851 Narcoossee Rd suite 100, Orlando, FL 32832, United States
- Sushi Map: 28.3791528, -81.2439388
- Asian restaurant
- Catering food and drink supplier
- Caterer
- Chinese restaurant
- Japanese restaurant
- Pan-Asian restaurant
- Poke bar
- Restaurant
- Sushi restaurant
- Monday: 11 AM–10 PM
- Tuesday: 11 AM–10 PM
- Wednesday: 11 AM–10 PM
- Thursday: 11 AM–10 PM
- Friday: 11 AM–10:30 PM
- Saturday: 11 AM–10:30 PM
- Sunday: 11 AM–10 PM
- No-contact delivery: Available
- Delivery: Available
- On-site services: Available
- Takeaway: Available
- Dine-in: Available
- Lunch: Available
- Dinner: Available
- Solo dining: Available
- Wheelchair-accessible car park: Available
- Wheelchair-accessible entrance: Available
- Wheelchair-accessible seating: Available
- Wheelchair-accessible toilet: Available
- Comfort food: Available
- Healthy options: Available
- Late-night food: Available
- Quick bite: Available
- Small plates: Available
- Vegetarian options: Available
- Lunch: Available
- Dinner: Available
- Catering: Available
- Dessert: Available
- Seating: Available
- Toilets: Available
- Casual: Available
- Trendy: Available
- Groups: Available
- Tourists: Available
- Accepts reservations: Available
- Credit cards: Available
- Good for kids: Available
- High chairs: Available
- Kids' menu: Available
- Free of charge street parking: Available
- Free parking lot: Available
- Parking: Available
- Dogs allowed outside: Available