BENTO Jacksonville Town Center

We had the tnt and crunchy sushi rolls. Tasted great for an okay price. Their sushi has a modern influence. It’s colorful with different flavors and sorta “fun”. Their happy hour is 2-5pm Monday - Friday so we did not luck out as we went on the weekend. Overall good find

Visited 3 months ago

First time in Jacksonville Bentos and amazing customer service. I ordered a creat your own sushi and asked for a combination of the crunch and volcano roll and they delivered with ease. Delicious food and drinks!!!

Visited 3 months ago

The food was great but it comes at a very high price. We got the garlic broccoli bowl with chicken, the hibachi bowl with chicken and steak and a hot and crispy chicken boa bun. Everything was delicious but the two bowls tasted nearly identical. There is not much variation here. The boa was good but it was not soft and steamed it was crispy and fried.

Visited a year ago

It was a great experience! My server was Candice. She was sweet, professional, and overall kind. People skills were superb. I thought she was the owner setting an example for the other employees. She made my first experience memorable. I can’t wait to come back!

Visited 2 months ago

Maybe our third visit ever but it might be our last. The staff working there were great - very friendly. The options seem to have increased but so has the price. $8 for a side of fried rice? All our nearby Japanese steakhouses charge $4-5 max. But each of us got one entree and they were almost $20 each. My fiancé got the poke bowl and she said it tasted off, and I got the hibachi bowl. We waited over 45 minutes for our food and one entree was entirely forgotten and we had to ask them if it was still coming. They made it and brought it out and were super apologetic - no sweat. But it still was rough to arrive around 7 and start eating close to 8 at what is almost a fast casual restaurant. Aside from the poke tasting off, the shrimp and chicken hibachi meal was good but only had maybe four shrimp and no discernible pieces of chicken that weren’t tiny shreds. It was disappointing knowing we could have gone to the nearby Japanese steakhouse and gotten much more food/proteins for cheaper.

Visited 4 months ago

The wait was long because of the holiday season, I was getting flustered but quiet. I’m sure my hangry face was showing BUT Alvin saw me and apologized for the wait. He then gave me a gift to accommodate the wait. It was a gift and I am grateful. Thank you Alvin for your super customer service and all though I waited the food is always delicious !

Visited 2 months ago

Food is tasty, if you want to go for a quick lunch or sushi just made it there you’ll like it.

Visited 7 months ago

The staff here is ABSOLUTELY great!! Super kind, helpful and friendly. They go above and beyond. This is a great Asian places and the bento box is delicious. The front cashier girl was my favorite. She was so sweet and she was even deep cleaning everything which made us feel comfortable eating here. It’s very clean and hygienic. I highly recommend this place!!!

Visited 6 months ago

I had a great time at bento! Music was great food was even better! It came out fast with larger portions than I expected at a great price!

Visited a month ago

The wait was long because of the holiday season, I was getting flustered but quiet. I’m sure my hangry face was showing BUT Alvin saw me and apologized for the wait. He then gave me a gift to accommodate the wait. It was a gift and I am grateful. Thank you Alvin for your super customer service and all though I waited the food is always delicious !

Visited 2 months ago

Take pete Dana (take for forever with there food ) if ya are a impatient person I don’t recommend thank you

Visited 2 months ago

It was a great experience! My server was Candice. She was sweet, professional, and overall kind. People skills were superb. I thought she was the owner setting an example for the other employees. She made my first experience memorable. I can’t wait to come back!

Visited 2 months ago

We walked in for lunch there was no one working the register so we attempted to use self order kiosk but it did not work. We waited in front of the register and while there were plenty of people working no one attended us so we left and went somewhere else.

Visited 2 months ago

Candice was an amazing and helpful server! The food was fresh, presentation was on point and great customer service. Would definitely come back 10/10.

Visited 2 months ago

Candice was soo amazing, she had great customer service, and so was the food.

Visited 2 months ago

Enjoyed our lunch. The Pao Pao chicken
was great. And the staff was helpful with
answering questions about the menu. We
eat there again.

Visited 2 months ago

The TNT Roll is Delicious! THAT’S IT!

Visited 3 months ago

I ordered ToGo Sushi, I am highly disappointed that I received no fork, no chop sticks, no shrimp sauce, no soy sauce, not even a fortune cookie. There was nothing but the sushi I ordered. I’m very disappointed in this service and expected a lot better.

Visited 3 months ago

Visited 3 months ago

Waited for more than an hour for an in complete order . Just a sushi roll…

Visited 3 months ago

My server, Dalin, was fantastic. He was friendly, helpful and a hard worker. Definitely deserves a raise!

Visited 3 months ago

First time in Jacksonville Bentos and amazing customer service. I ordered a creat your own sushi and asked for a combination of the crunch and volcano roll and they delivered with ease. Delicious food and drinks!!!

Visited 3 months ago

We had the tnt and crunchy sushi rolls. Tasted great for an okay price. Their sushi has a modern influence. It’s colorful with different flavors and sorta “fun”. Their happy hour is 2-5pm Monday - Friday so we did not luck out as we went on the weekend. Overall good find

Visited 3 months ago

Every time I am in Jacksonville FL, it is a must that I stop and have lunch or dinner at Bento. I love this restaurant. Very affordable, kind and professional employees great atmosphere. I highly recommend this place.

Visited 3 months ago

Visited 4 months ago

Visited 4 months ago

Maybe have the cook work at the front? On the register. That was my first time having raw mushrooms in a meal. The service was wonderful though. 👍🏻

Visited 4 months ago

It took them 20mins to make my order for a sushi roll. I had to go up to cashier to ask if my order is ready. They need to work on thier timing

Visited 4 months ago

Maybe our third visit ever but it might be our last. The staff working there were great - very friendly. The options seem to have increased but so has the price. $8 for a side of fried rice? All our nearby Japanese steakhouses charge $4-5 max. But each of us got one entree and they were almost $20 each. My fiancé got the poke bowl and she said it tasted off, and I got the hibachi bowl. We waited over 45 minutes for our food and one entree was entirely forgotten and we had to ask them if it was still coming. They made it and brought it out and were super apologetic - no sweat. But it still was rough to arrive around 7 and start eating close to 8 at what is almost a fast casual restaurant. Aside from the poke tasting off, the shrimp and chicken hibachi meal was good but only had maybe four shrimp and no discernible pieces of chicken that weren’t tiny shreds. It was disappointing knowing we could have gone to the nearby Japanese steakhouse and gotten much more food/proteins for cheaper.

Visited 4 months ago

I placed an online order of two bowls, a drink, and a side. Email said it would take 17 minutes, so I arrived around that time expecting to wait another few minutes. When I walked up to the register, it took a minute or two for anyone to acknowledge me, and a few employees walked past me in the time. Then I had to wait another 15 minutes for my food (30 min total). When the employee called my name, she saw I was walking over, so she put the food on the counter and walked away without saying anything. Hopefully, the food is good because the service could use some improvement.

Visited 4 months ago

Visited 4 months ago

Incredibly skimpy on chicken. For 12$… expect more

Visited 5 months ago

Visited 5 months ago

Visited 5 months ago

Visited 5 months ago

Visited 5 months ago

We got a bento box to go It was awesome pretty much all I can say

Visited 5 months ago

Ordered Dan-Dan noodles with tofu through their website. I was so disappointed when I looked at the food but more over the taste was awful. It tasted so bland and kind burnt aftertaste. Only 4 little pieces of tofu in the whole bowl. Noodles were not mixed with sauce n was dried out. It was supposed to be spicy but it was bland. The server behind the till kept doing her work even after seeing me wait there for a few minutes to hand me the box which was lying nest to her.

Visited 5 months ago

Visited 5 months ago

Visited 5 months ago

Visited 5 months ago

Got orange chicken dry... dumplings gross... sushi smelled fishy when I opened it. I never leave bad reviews but this was gross. Didn't finish chicken was scared I was going to get food poisoning on my birthday. 😭😭😭

Visited 5 months ago

Visited 6 months ago

Das Sushi hat etwas an Qualität verloren aber weiterhin lecker.

Service war diesmal nicht gut. Die junge Dame hatte wenig Lust auf uns.

Ambiente sauber und zweckmäßig.

Visited 6 months ago

HORRIBLE my daughter got the orange chicken noodle bowl and got SEVERE food poisoning
Kitchen unsanitary, we waited 30 minutes for a boba and it wasn’t even good ZERO stars might need to call a health inspector

Visited 6 months ago

The staff here is ABSOLUTELY great!! Super kind, helpful and friendly. They go above and beyond. This is a great Asian places and the bento box is delicious. The front cashier girl was my favorite. She was so sweet and she was even deep cleaning everything which made us feel comfortable eating here. It’s very clean and hygienic. I highly recommend this place!!!

Visited 6 months ago

I have loved coming to bentos for years, the food never disappointed! However this last time was a real let down. My Korean chicken barely had any chicken in it. My husband ordered the Mongolian chicken and it was so incredibly bland. They were nice that they let him get something else however there was barely any meat in that as well. The restaurant was also dirty. Big disappointment cause I’ve always loved this place so it’s sad to see it go downhill so much.

Visited 6 months ago

Food is tasty, if you want to go for a quick lunch or sushi just made it there you’ll like it.

Visited 7 months ago

Very good pad Thai!

Visited 7 months ago

They appear to be closed.

Visited 7 months ago

Visited 7 months ago

Absolutely fantastic! Great food and service

Visited 7 months ago

Their rice bowl was fantastic, I tried the teriyaki chicken - so flavorful !!
I’m not sure about the atmosphere, bad-cleaning, sushi was regular.
May I go back to pick up due to

Visited 7 months ago

Visited 7 months ago

I love this place. The flavor of the food keeps me coming back everytime I’m In Jacksonville. The service at this particular chain, including the one that used to be downtown, has always been slow. The food is well worth the wait, but may not be for you if you are in a hurry on a lunch break. Definitely get the hibachi bowl! Service is okay it’s a quick service restaurant but they do deliver to the table. Price wise it’s a little high for what it is.

Visited 7 months ago

Food was overpriced and so greasy, it made me vomit. Service is also very slow. The chicken katsu is good, but charging $3.50 for double protein when it's advertised as $2 for additional protein is misleading. They also want an additional $4.50 for fried rice, which is ridiculous.

Visited 7 months ago

Visited 8 months ago

Family enjoys BRNTO

Visited 8 months ago

Visited 8 months ago

Ahi avocado nachos...YES

Visited 9 months ago

Visited 9 months ago

Visited 9 months ago

Visited 9 months ago

Visited 9 months ago

Visited 9 months ago

Quality, portions, and especially service borderline insulting

Visited 9 months ago

Visited 9 months ago

The food was really good! I got the Orange (food name) orange chicken, rice, asparagus, salad, and noodles also the vanilla boba with normal bubbles. they were very tasty love the food. The service was great. The waitress was good I did not get her name. It was slightly expensive for lunch but it was worth it was like $84.89 for 4 people. 9/10 would recommend for a lunch with the family.

Visited 10 months ago

Be ready to wait a little, but the food is worth it!

Visited 10 months ago

Exceptional if you get a bowl you are most likely going to be met with a 10% protein ratio
Got chicken in my rice bowl and it had more onions then chicken like 3x as much veggies then chicken (i got a Korean fried rice bowl with chicken) service is a little unorganized server didnt know which table to bring the food to.

Visited 10 months ago

After not visiting this location in a few years, I was apprehensive given the reviews. We were pleasantly surprised. The food was great and the person taking the order was super friendly. Had to wait a bit for the take out to be prepared, but I think they were a little short staffed that day. The friendliness made up for it. Would definitely come back.

Visited 10 months ago

Pay $15 dollars for burnt chiken and over cooked rice, just for them not to give you utensils or any dip, never seem to fail
3/10 as usual. Would recomend going to panda express nearby or just starve instead

Visited 10 months ago

A friend and I have been coming here often for the boba. We are normally greeted with Marla who is very polite worker and demonstrates a very inviting and pleasant personality! We love coming here simply for the drinks and pleasant staff.

Visited 10 months ago

Sushi too forever.

Visited 10 months ago

Marla is amazing! She always greets us the warmest and has patience with us when we're deciding what drink or sushi we'd like to have because we tend to try something new Everytime! Would def recommend.
Our go to is the Volcano roll
For boba we had the taru and vanilla tends ti be our favorite flavors.

Visited 10 months ago

Visited 10 months ago

Overpriced and bougie lol

Visited 10 months ago

Visited a year ago

Visited a year ago

Delicious and beautifully prepared.. staff are great! I had to take some of my lunch home with me.

Visited a year ago

Used to love coming here. Then they kept changing the menu so much, they removed my favorites and it’s just not good. Never seen a restaurant remove good menu items and remove what the customer comes in for.

Visited a year ago

The best food I have had in a while. Tasty and beautifully prepared

Visited a year ago

Visited a year ago

I ordered to go. It was ready when it was suppose to be. The sushi was good.

Visited a year ago

Visited a year ago

Visited a year ago

The food was great but it comes at a very high price. We got the garlic broccoli bowl with chicken, the hibachi bowl with chicken and steak and a hot and crispy chicken boa bun. Everything was delicious but the two bowls tasted nearly identical. There is not much variation here. The boa was good but it was not soft and steamed it was crispy and fried.

Visited a year ago

I had the Bento box with Katsu Chicken and Japanese Curry sauce. Katsu Chicken was decent, but curry sauce was flavorless and soup like. Lomein noodles were bland. Rice was rice. The salad was tasty thanks to the dressing. I know I can do better at home because I made Japanese chicken curry just a couple of weeks ago. It was delicious. This meal at Bento left a lot to be desired. The relationship between price, quality/taste, and actual value did not match. I cannot justify paying that amount of money for mediocrity.

Visited a year ago

Food was amazing! The customer service SUCKS! I order a poke bowl online with Salad as the base. When I told the young man of the error he was nasty. He threw my food on the counter causing a loud slamming noise and making an uncomfortable environment. Instead of putting the food in the bag he slid it on the counter back to me! What a joke. That’s so sad because my food was delicious but I will NEVER give my hard earned to an establishment that has PISS POOR SERVICE. I’m paying you all for a service not the other way around. Will never go again. However the food was AMAZING & the dragon fruit lemonade as the best I ever had!

Visited a year ago

Good consistent Asian style food and sushi. Love the variety of style and spice. However, why did the beach location close?

Visited a year ago

Visited a year ago

Visited a year ago

Visited a year ago

Cannot recommend

Visited a year ago

This was our first and last visit to BENTO! It wasn't crowded. We were greeted by a pleasant girl that took our order, this was the only good thing about our experience. My husband received his food fairly quickly, we were not impressed at all with the $15 bowl that lacked flavor and was mostly noodles. I continued to wait over 25 minutes after my husband got his meal and finished it to find out what happened to my $15 sushi roll. After multiple excuses, finally someone said it was given to another customer who ate and was leaving, "It will be ready in 5 minutes". We should have gotten our money back, the sushi roll and the spicy mayo both tasted like processed food. Between their complete lack of customer service and food product we absolutely do not recommend BENTO.

Visited a year ago

I agree that this place has gone downhill. The protein is mush. The prices are way too high and the wait is insane. Ordered the bento steak bowl and it was not good.

Visited a year ago

Visited a year ago

Thursday night, Jan 4. No customers inside. One employee standing around spoke with a stranger for several minutes while the other employee was busy packing to go orders.

Visited a year ago

Gave them another chance after lousy service last two times. This one was worse. The next three groups after us including a part of six were served before they began making ours. Had to ask what was going on and got a “sorry”.

Visited a year ago

Food wasn’t even consumable. BEWARE

Visited a year ago

My husband has been coming here for the last 2 weeks and he said it was phenomenal food and the customer service is through the roof white glove! He ordered the orange shrimp and was giving the orange chicken by accident and the young lady apologized a lot and corrected the problem. She was very empathetic with not knowing that he was vegan for 10 years! I will be stopping by to see if I have another place to patronize. Thank you 😊 for the Great White Glove Customer Service!!

Visited a year ago

Visited a year ago

Visited a year ago

Visited a year ago

Visited a year ago

The restaurant was nice and the service was good. The food, however, was mediocre, at best. The portions were extremely small for the price and the food had no flavor. I know this is silly, but there is even an upcharge for YumYum sauce and they give you a tiny little container. Not returning..

Visited a year ago

Staff was rude

Visited a year ago

Visited a year ago

Food is ok sometimes but they don’t take cash which is really dumb

Visited a year ago

Visited a year ago

Visited a year ago

Need more employees. Need to serve those waiting in the restaurant first. Too many to go orders while there were people waiting.

Visited a year ago

Used to like This place but it really went down hill, food is greasy, they don’t have hot sauce and server said they haven’t had hot sauce for a month. Chairs are all ripped, tables are dirty and bathroom is dirty.

Visited a year ago

My first time going to Bento. I wasn’t really impressed. The food was okay. The staff didn’t really want to be bothered. For the portion, the price a little more than I would’ve liked to pay.

I wouldn’t rush back to this restaurant. I’d try it again but eh..

Visited a year ago

Food was not what we expected. All the vegetables were undercooked. Drink machine only had soda water and mr. Pib. It felt very overpriced for what we got. Wouldn’t go back.

Visited a year ago

Great place to eat. Food is fresh and staff is awesome.

Visited a year ago

Ordered two sushi rolls online. Quality was good, but there was no soy sauce in my bag. When I asked for some, the person behind the counter told me that they were all out. At 1:30 P.M. At an Asian restaurant. Wish I went somewhere else.

Visited a year ago

Me and my daughter first time visiting she loved it so much, that she ate my leftovers 😋.

Visited a year ago

Warning this location went downhill. I have been here few times. My sister had her food serve first and 30 minutes passed then my food got served to me. My Katsu bento box was sadly cold. My sister witness my food being on the counter for a long time. Other customers after me got their food serve before me. I was so baffled. It was not a busy time. Food wasn’t bad whatsoever. Just a sad disappointing experience. Unfortunately I will not go here again.

Visited a year ago

Visited a year ago

The most important thing about this place is their front line staff. The cashiers are really nice and helpful.

Visited a year ago

Visited a year ago

Visited a year ago

Bento has gone downhill. Food sucks, slow service, no one works there

Visited a year ago

Visited a year ago

4 starts for food is a little misleading done I've been before and enjoyed everything I had. It's been a couple years since I've been there, this time the food was ok but not great like it was a couple years ago.

Visited a year ago

A great and clean environment and place to eat. The fried dumplings and Cali rolls we had were delicious.

Visited a year ago

Visited a year ago

Tasty food and good service

Visited a year ago

Visited a year ago

Visited a year ago

Not good. My big draw to the teriyaki chicken bowl is the teriyaki sauce. I ordered 2 teriyaki chickens and neither had the teriyaki sauce. I tried to call them at 4:05 and then they did that move where the phone rang and rang and rang
and then CLICK! , they hung up on m)
Really makes a customer feel under valued.
UPDATE: Has anyone been able to get any of their online discounts, because I have tried so many times. It's a scam.

Visited a year ago

Far too expensive for the quality and quantity you get. Used to love this place

Visited a year ago

The food is great and the workers are awesome here I loved it.

Visited a year ago

The place is clean even the bathroom. The atmosphere is nice. Food is good. So if you're in the area and hungry stop on over. I will return again.

Visited a year ago

I’ve had the service of this location often, and ordering food, especially takeout, has been inconsistent regarding accuracy of food orders and guaranteeing all food items in the receipt. I went this morning for Regular Udon Bowl, Mongolian, and was handed a Lo Mein bowl after waiting 25 minutes, no line. Hoping for a more attentive quality of service next time, but can’t say was content these last few visits.

Visited a year ago

Visited 2 years ago

Horrible service …. Rude and unkind….
Don’t take Apple Pay or cash……

We came in to sit down and eat it was approximately 9:40pm they close at 10:00 . They refused to let us sit and eat….

All in all a horrible experience and I certainly will not be dining here ever again…

This is the second time here they were rude both times…. Figured it couldn’t happen twice….

I was wrong…..

Visited 2 years ago

The food was so good , but the service was not that much . There were the accountant and a girl was answering the phone and another one she was doing nothing . There were many tables to sit at but they weren't clean and there was still food from the previous customers . It stayed like that for about half an hour, but we found one clean table to sit at.
To be honest, my sushi was very delicious.

Visited 2 years ago

Waited for an HOUR and still left with no food. After 40 minutes of patiently waiting and seeing others who came in after me get their food i went up to the counter to ask about my order as it seemed to have been forgotten. I stated my order #32 both the girls start looking through all their tickets. They couldn't find it. At that point more people are coming to the counter and complaining about their wait for their drinks and food as well. I had to repeat my order # three times before they even addressed it or told me if it was even coming out at all. At that point I said it's been an hour for ONE poke bowl I just want a refund. They said they would ask the manager. Manager never came out and they never addressed me or the line of others waiting as they continued taking more orders knowing they're beyond backed up. So now I will have to dispute the charge for the food I never recieved. I have never left a negative review of a place before but wow. This place was a mess today. Not to mention it had to have been atleast 80 degrees inside the restaurant. Dont know if the AC was out or what, I was sweating just sitting there.

Visited 2 years ago

The employees are understaffed, and they are overworked. The manager was nowhere to be found, and that place was left in deep neglect. I was shocked. I was disappointed. Eat at your own risk there.

Visited 2 years ago

What a pity that the food is rich, but the service is so bad.
But above all, they have a manager who is such a bad person who verbally mistreats customers. I think that does not give a good impression to the restaurant. So be very careful. I do not recommend this place.

I will never go back to that place again! It is impossible to leave a good review knowing that there is a manager who treats his client badly and throws them out of the restaurant for simply asking to her why she speaks so badly to me and throws the drink at my table. When am I supposed to pay for a service!!

Visited 2 years ago

I came to buy my food, I was very specific with the girl, I told her what I wanted. She took my order wrong. And the manager herself comes, she didn't know it was her, with a super rude attitude and throws my drink on the table. I asked her in a very good way why she spoke to me so badly. And she kept making some super ugly faces. She stopped me and asked her who the manager is and she told me it's me and I told her why are you talking badly to me and why are you treating me badly. I told her, I'm talking to you very well, I ask you what's wrong and she told me to get out of here and leave me alone. I do not recommend this place.

Visited 2 years ago

Visited 2 years ago

Never disappointed.

Visited 2 years ago

Visited 2 years ago

The food was fantastic she sushi was beautiful

Visited 2 years ago

Visited 2 years ago

Bento is a good friend of mine. He's honest, hardworking and taught me the way of the poop.

Visited 2 years ago

It’s a really nice sport for some quick bento. I’d say it’s great food for those times you feel really hungry and need something to eat. Don’t expect authenticity but the flavors are mostly there. It’s definitely not bad, don’t get me wrong, but it’s not 10/10.

Visited 2 years ago

Really good alternative to the restaurant style Asian dishes. The service was fast and price was good for the amount of food you get.

Visited 2 years ago

This location needs some help. The restaurant floor was dirty and the tables all had a spotty “schemer” on the top that smelled sour. The booth seats were split and some had been repaired with duct tape. Among the four of us, three received their food albeit different times. We had to get the servers attention from sweeping to check on missing meal since we three were finishing. She put down the broom and dustpan and discovered the food had been sitting on the counter the entire time. No hand washing before serving food. The servers were friendly but the sanitary standards are minimal.

Visited 2 years ago

Visited 2 years ago

Ordered $91 worth of to go delivery and received the wrong order. Tried calling 20 minutes before closing right away when we received the incorrect order. No one answered no many how many times we called to correct the error and fix the delivery. $91 for chicken udon and a spicy tuna roll....

Visited 2 years ago

This place has gone so far downhill it is unreal. Half the tables are dirty and still have plates on them. They are out of half of the items on the menu. Tofu noodle bowl took over 30 minutes to come out. And they have music blasting on a speaker in the kitchen.

Dont know what happened to this place but that was the last time I will be there

Visited 2 years ago

Do not get a salad Poké bowl here. I got a salad Poké bowl and it barely had any salmon in it. The greens were just lettuce. It did not fill me up and I’m pretty tiny. It cost me $13 and I don’t feel satisfied. I should’ve returned it. If you’re looking for a Poké bowl go to Kazu sushi burrito where it’s just as good and filling for only $10

Visited 2 years ago

Really slow and really salty.

Visited 2 years ago

I absolutely love bento, but last time I was there I ordered a boba and it had glass in it. When I let them know they gave me a gift card which was super nice. I haven’t thought much more about it until I was talking to a friend and the same thing happened to her! Definitively a safety issue that hasn’t been addressed after multiple incidents.

Visited 2 years ago

Food was good for a quick service style restaurant. Chicken was moist and portions were good size. Meals did not come out at the same time and for a slow time of day it took too long to get our food.

Visited 2 years ago

Waiting time was 60 minutes and my bowl of food had mostly onion and rice 3 shrimps and 3 pieces of chicken😏would not recommend!

Visited 2 years ago

The food is too expensive to take this long and the atmosphere is just okay, now I do not mean to say the food was bad because it was good but it's the prices that make it not worth it.

Visited 2 years ago

This place has really gone downhill. Overpriced for decent to subpar quality of food.

Visited 2 years ago

Outrageously slow. Over 35 minutes, and they only brought out one of three bowls we order. Fulfilling take out orders while dine in had to ridiculously wait for their meal. Stay away from this place. It's not worth the wait.

Visited 2 years ago

Down right nasty. Floor was like walking on fly paper. No bento box just Florida and veggie roll available.

Visited 2 years ago

Pésimo trato, muy poca cantidad de comida para el precio que tiene, parece una muestra de comida, no aceptan cash y no está puesto en ningún letrero, no vuelvo a ir nunca más y no lo recomiendo a nadie

Visited 2 years ago

Great staff. Friendly. Sushi and other foods portions have gotten miniscule.
Place is dirty. Bathrooms are disgusting. Rule of thumb: if the bathrooms are dirty - everything else is too.

Visited 2 years ago

Visited 2 years ago

Visited 2 years ago

They keep making sushi smaller and smaller each year. Quality is not there. They put cheap salat and never put seaweed like back in the day for sushi box. They have cheap machine for drinks now with only small options. I used to come back in the day all the time so I’m familiar with all the food. Really disappointed how they raise the prices but quality and quantity is not there.
Service slow and kind rude. When ever I came here workers look miserable.

Visited 2 years ago

The day we went to have food here, we couldn’t get Sushi, which was primary motivation. The food was okay. I didn’t like it that much. I have seen quite a lot of people visiting it, so they must be returning customer my experience might be singular. May try again and change my view.

Visited 2 years ago

Visited 2 years ago

Visited 2 years ago

I’ve been going to bento for many years their food and service used to be good but my recent visit has changed my opinion. I’m disappointed. This place has gone down hill since the last year. They served udon without any soup or seasoning. But failed to mention that they had changed it from a soup udon to a non soup udon until after I received the order. No signage of any changes or description on the menu. The chicken katsu has no seasoning and did not taste good at all. The worker seem like she did not want to be there and was not customer service friendly.

Visited 2 years ago

Visited 2 years ago

The food doesn't taste as good as the restaurant looks.

Visited 2 years ago

The sushi was okay, I also ordered the bentos tray and it all tasted awful like it was left out on the kitchen floor all night the only thing on the tray I could actually eat was the teriyaki chicken everything else tasted sour and off, save your money

Visited 2 years ago

Visited 2 years ago

Who can someone contact me regarding my order please? Here’s the
Order # 16676747980308480

Visited 2 years ago

Prices have gone way up. The sushi rolls are acceptable but their other food is not worth the price.

Visited 2 years ago

Overpriced, overrated. If you want sushi, there are much better places for much more affordable prices in jacksonville. Same thing with Poke. The portions here are not even close to what you’ll find at some other places. The place had sticky and nasty tables.

Visited 2 years ago

Service was fascinatingly slow with little to no sympathy from staff as to the wait. I was told to wait 15 more minutes from my scheduled pick up time. So I complied I’ve been in the industry I can understand that. However to be told afterwards that 15 more minutes would be required. I could have gone to Publix down the road and bought and made the food myself. It would’ve been faster.

Visited 2 years ago

This place got too expensive and the quality of the food has declined considerably in the last years...

Visited 2 years ago

My first time here and Very disappointed. Half the items on the menu were unavailable. The ones we got weren’t that great. No lychee jelly, no spicy mayo, no specialty sushi. 🤷‍♂️

Visited 2 years ago

The miso soup had a funny taste to it. The veggie spring rolls were alright, but on the smaller side. My bento box came out, with the noodles & entree cold and the rice was dry. The salad had very little dressing placed under the salad. And the lady who brought it did not bring me chopsticks or anything to eat it with. I got the shrimp sesame stir fry bento box and the broccoli was laden with soy sauce(overpowering). All of that for almost $30. ⁉️Anyways, today I am stuck in bed with sour~stomach. Will not be returning to this location. The employees stood around looking zombified. They obviously don’t take their jobs seriously and lack food prepping skills.

Visited 2 years ago

Got the General Tso's Chicken Bento and a Coconut milk tea with strawberry popping boba. Overall pretty good.

Visited 2 years ago

I would rate the establishment a bit more highly, but every time I have gone there their staff seems to be more busy flirting or socializing than focusing on their job. They have gotten several of our orders wrong or just straight-up forget parts of them. If you get them on a good day, the food is great. However, it has always been a coin toss.

Visited 2 years ago

Ok food and over priced for the quantity you get. 6 dollars for extremely small quantity of beans on the side.

Visited 2 years ago

Visited 2 years ago

Counter service style Japanese restaurant

Visited 2 years ago

Really wish I could post a good review, but there’s been a few occasions now where my family and I have received horrible customer service. Just seems like the staff doesn’t want to be there and definitely doesn’t want to answer any questions. We’ve been pretty consistent customers for the last few years, but we’ll be going elsewhere.

Visited 2 years ago

We have ordered take out platters from here twice and they are always fresh and delicious! They design them like art and always beautiful for serving for parties. We have also enjoyed their bento boxes while dining in but for platters on sushi.. it’s definitely our go to!!

Visited 2 years ago

I usually stop by for lunch when I’m working in the town center area. Their Poke bowls are great.

Visited 2 years ago

UPDATE 1-15-23
Once AGAIN they are OUT of udon. No matter this location or Riverside. Order better or in advance. This is horrible.

Bento has really gone downhill the past year. Came to this location since the riverside location doesn't have udon noodle soup anymore. The cashier must have not paid attention because both my udon noodle soup and my friends were wrong. I asked for no Bok Choy and Wakame. Mine came with bok choy so they had to fix it. My friend asked for plain noodles since they were out of katsu chicken and he doesn't eat tofu or shrimp. He added a combo with coke and an egg roll They were also out of the Dragon Fruit Lemonade even though they still had a sign up for it. So I just had water and ginger salad for my conbo. I let a team member know and she brought mine back out and it was fine. She said there were problems with the particular cashier who took our order and offered to refund my friend when they were finished with their food. It's sad to say I probably won't be back to either location in the future. There's not many noodle places in town so I go where I can.

Visited 2 years ago

This is their "large" portion. To be fair there were originally 4 more red cubes of fish on it, there's 2 in the photo, but still nowhere near like in other pictures. Manager refused to compromise on the lack of value. More rice anyone?

Visited 2 years ago

Overpriced, underwhelming, not going to come back and not going to recommend.
I would like to start this off with an explanation of how this restaurant works for those who have never been. Mainly, because it is a reason which contributed to losing a star. This is a place where you pick where you sit, get our own drinks, your own utensils, menus, and have to pay for sauce. Similar to a fast food restaurant. You only go to talk to the employee at the counter when you are ordering. Now personally I don’t think this relieves those employees of common customer service. There were three employees that my party saw and two we talked too. The two we spoke with both had attitudes and rude tones. We got about $85 worth of food and they expected a tip. As someone who has worked in the food industry, these girls did nothing to deserve a tip. Even if they had been nicer with answering the questions we asked later they still were putting in little to no work more than a fast food employee and if I can’t tip a McDonald’s worker I’m not tipping here.
My second and third star were both lost with the food. One of my party members got a stir fry and white rice bowl that was 1/4 stir fry and 3/4 rice. That was 13 dollars. My party member wished he could have had fried rice but it’s an additional $4.5 for fried rice. That’s ridiculous. Another party member and I got miso soup. Priced fine at $4 but it was quite a bit more salty than a typical miso. We often frequent establishments with miso and try them the soup. There’s was super salty I don’t know why. My other party member felt as though the seaweed was especially fishy as well. We got three rolls 2 of their $16 rolls. They really weren’t anything special I would honestly consider them overpriced. And I got a bento box with red curry tofu. $16. And I got 8 green beans. I wish I would have taken a picture. If you look at others reviews you’ll see the minuscule amount of green beans they give you. It’s sad cause the garlic green beans were actually very good! But the noodles you get taste like they’ve been sitting for two hours. The salad was salad. My coconut curry was good nice taste good veggies. It’s one downfall is that the tofu is fried. It’s not mentioned anywhere in the menu that the tofu is fried. I don’t like fried tofu… I wouldn’t have gotten tofu had I known it were fried.
Overall, wasn’t a good time.

Visited 2 years ago

I have been here a few times now. Honestly I want to give better marks, but it's just an ok place for lunch or dinner. The stir fry options are quite good, but the fish, not so much. The "Classic" rolls are quite small, smaller than 'store sushi,' and the rice has been stale more than once. The specialty rolls are of decent size, but seem to all include tempura. Which is fine if you like that sort of thing. I am used to California and Hawaii sushi, so maybe I am being unreasonable, but I want my food not just tasty, but fresh and presented well.

TLDNR: If you want sushi - hard pass. If you are after a pretty good stir fry, then go ahead and come on in.

Visited 2 years ago

Good poke bowl. Nice option for fresh quick dinner.

Visited 2 years ago

Visited 2 years ago

30 min for chicken and rice. Bell peppers were raw. Never touched a flame. I finished my meal before my friend got his. We ordered at the same time.

Visited 2 years ago

Bento has been a solid go to choice for sushi and other Asian dishes in Jacksonville. Today was not a great day for Bento’s reputation, no sushi, no pad thai, dirty tables, dirty bathrooms and a rude cashier. They opened about 10 minutes ago. All we ask is that you do better or punch out of the business.

Had to update, the food we did order came out cold. I loved this restaurant but will choose to spend my money elsewhere. Sad day…

Visited 2 years ago

Little pricey for fast food sushi. Was lame that when I asked for shrimp and spicy Mayo sauce after I ordered 3 rolls and they would only give me s choice of one, per company policy as I was informed. Even after they expect a tip with the automatic tip option on the register and then you give them a 20% tip before service and have to beg for more than one choice of sauce for your sush not be showed it unless they charge you more. Don't be cheap Bento when your banking it on over priced fast food sushi. I love the food that's the only reason I'm giving it 2 stars instead of the 1 star it deserves, just saying. C'mon man. Can i at least get my 20% tip back. JEEZ

Visited 2 years ago

Visited 2 years ago

Great place to get a quick sushi fix for lunch, probably go a couple times a month. Go a bit before regular lunch hour, or you may wait a bit to order.

Visited 2 years ago

Leaving a 2 star review just due to the inconvenience of advertising contactless payment on doors and a small board on the terminal where orders are placed but it doesn’t work and have to bring my physical card just for the transaction to be completed. If contactless payment doesn’t work take it off the doors, windows, and terminal. Also the reason to no contactless payment was “it locks all the terminals in every bentos and it’s been 3 months with this issue” been at the riverside location last week and work perfectly fine for contactless payment. Might just go to bentos on riverside more often.

Visited 2 years ago

Very good place to eat and enjoy the atmosphere .

Visited 2 years ago

Visited 2 years ago

Noodles were cold, chicken was like biting into a cotton ball. Overall was just not a good experience. Don't recommend to anyone. They tried to fix the problem but the noodles were still far from hot.

Visited 2 years ago

Great food, I eat there every time I am in Town Center. Also great for people who have food restrictions. Outdoor seating is a bonus.

Visited 2 years ago