Benihana

I recently had the pleasure of dining at Benihana, and I can’t express enough how fantastic our experience was, largely thanks to our chef, Erick. From the moment we sat down, it was clear that we were in for a treat. Erick's culinary skills are truly exceptional, and his passion for cooking shines through in every dish he prepares.

What impressed us the most was Erick's attentiveness to my wife’s dietary needs during her pregnancy. He took the time to prepare her food separately, ensuring that everything was cooked to her liking and free from any ingredients that could be of concern. This personalized touch not only made her meal safe but also made her feel special during the evening. It's rare to find a chef who goes above and beyond in this way, and we are incredibly grateful for his thoughtfulness.

The food itself was nothing short of amazing. From the perfectly seared steak to the freshest vegetables and the delightful hibachi fried rice, every bite was bursting with flavor. Erick’s skillful presentation and entertaining cooking style made the dining experience even more memorable.

If you’re looking for a wonderful meal and an unforgettable experience, I highly recommend visiting Benihana and asking for Chef Erick. He truly made our evening special, and we can't wait to return for another round of his delicious cooking!

Visited 2 months ago

Happy birthday disaster. We came to celebrate my birthday. I was so disappointed in this location. I was first appalled by the dirty restroom. Then seated at a table w grease all over the walls, and floor was
super greasy. The chef named Rocky came to our table and was the most non verbal, ackward, cold, and no show chef I ever experienced. It was so strange she did not interact w us at all and then proceeded to cook our food in silence, no show at all.
The only positive was the attentiveness of the manager at apologizing for the service. He did give us discounted price. The cleanliness and service was appalling. We had over cooked shrimp that was not cleaned properly and burnt veggies at our plate.
We will never come back to this benihanas . It's a shame it used to be our favorite - no more.

Visited 2 months ago

So sad to see this Benihana location decline in excellence. I'm so disappointed that I'm writing a poor review. Where do I start? This used to be the place to go, not anymore. To start off, the restaurant is unclean; and it has an old stuffy smell. Walls are not cleaned, plates were not fully cleaned, they had residue and left over food particles. And don't even go into the restroom 🤢

Our chef, Rocky, didn't smile once (no exaggeration) she pulled her cart, spoke under her breathe, mumbled a greeting, not at all welcoming - awkward. She did not, at all, interact with the table (like, not at all). Weird, because we come here for a fun show and great food, but not tonight. The food is still okay.

This is our last time coming to this location. We'll be going to the one in Downey. Sad, because, I chose this one over Downey before tonight.

Save your money. Do not come here. You pay for great food and equal experience but tonight, we felt cheated.

**Update**

Our chef, Rocky, left after cooking our meal without even saying bye (again, no joke) unbelievable.

On the plus side, though, the manager was attentive after we brought it up to his attention.

But, still won't come to this location. Sad day.

Also, one of my colossal shrimps was not cleaned - the poop strand was still there (learned that from watching Gordon Ramsay)

Visited 2 months ago

I was attracted by the restaurant's Japanese architectural style, but upon entering, I realized it mainly offers teppanyaki, which I’m not very interested in. So, I chose to sit at a dining table near the bar and ordered sushi, a sashimi platter, tempura shrimp, a grilled salmon set, and Sapporo beer. Frankly, the dishes were average, nothing special. The sashimi was frozen and thawed, so the texture wasn’t great. The tempura was fried well, and the salmon set was reasonably priced, but the combination was a bit odd (see the picture below). The rice was delicious though. Overall, it was just okay.

Visited 5 months ago

Gave this place another shot despite previously vowing never to return. Here’s how it unfolded. We had a reservation for 4 PM, seated at 4:20. By 5:25, we decided to leave after just receiving our drinks and appetizers. We left because there were only two chefs handling five tables. After waiting for about an hour, the manager informed us that he would waive the cost of the appetizers since the chef was still 20 minutes away due to “traffic” and “parking” issues. The walls were grimy, greasy, and had remnants of food on them. The restroom was moderately clean. Parking was awful. Definitely lost a customer.

Visited a month ago

Was here with my wife and a bigger group about 12. They were able to accommodate us well, but we had to watch close to an hour even after we had reserved ahead of time. Food was really good. Nice at first to view the cook but over time the entertainment wore off and he just started cooking. Came during the week during the evening, so not sure if that affected the experience. They had to split the group in two and the other group did not seem to be to happy with their food. I know portions are on the small side from being here before especially since Plates are around high $40s. Place seems a little dated maybe for the Japanese traditional feel. The food was delicious and was full with that I ate, but for the price seems like I was missing something, maybe it was the entertainment. Service was great. Automatically add tip on bill.

Visited 10 months ago

I visit Benihana‘s on October 13. Had a reservations at 3:30 for 9 people. We got our table 15 minutes later no problem I had some drinks at the bar meanwhile . We order our food but our cook didn’t arrive till an hour and 10 minutes later . we did not get our food cooked till one hour later. I called receptionist to let her know that we have been sitting for 50 minutes no food yet , she said she was gonna look into it . Our cook arrived 25 minutes later the lady who cooked her food was amazing, and the food was great. There’s no problem with that at all . The location wasn’t very full. There was about 5 empty tables. A problem was that we were not attended for over 50 minutes. If I did not called and let the lady know what was happening we would’ve had been sitting there for a very long time. Not an apology or anything was given to us, my brother-in-law was gonna leave since the kids were hungry and he needed to catch a plane so we had to leave really fast.

Visited 4 months ago

The food was really bland, and it took us far too long to finally get served. The waiter has helping with multiple other tables and had little time for us. Party of 10 for lunch cost $485 with mandatory 18% tip. Would have been fine if the food tasted as expected and service was better, but my experience here was bad.

Visited a month ago

They make you wait excessive since they understaff the place with chefs.

They make you wait looooong time after they seat you.

Visited a month ago

Visited a month ago

The food was good as usual and the chef was good. We waited 1.5 hours after our reservation time. The place looks a bit dated.

Visited a month ago

Gave this place another shot despite previously vowing never to return. Here’s how it unfolded. We had a reservation for 4 PM, seated at 4:20. By 5:25, we decided to leave after just receiving our drinks and appetizers. We left because there were only two chefs handling five tables. After waiting for about an hour, the manager informed us that he would waive the cost of the appetizers since the chef was still 20 minutes away due to “traffic” and “parking” issues. The walls were grimy, greasy, and had remnants of food on them. The restroom was moderately clean. Parking was awful. Definitely lost a customer.

Visited a month ago

Multiple experiences where I cannot be helped without having to get the host's attention.
I order to-go, and can't speak for everyone there, but there are a lot less people who work there smiling

Visited a month ago

I don’t know what happened to this place. It was cold food had no flavor and the wait was ridiculous. Only thing good was the friendly Asian bartender and her drinks won’t be coming back here ever again

Visited a month ago

Visited a month ago

The food was really bland, and it took us far too long to finally get served. The waiter has helping with multiple other tables and had little time for us. Party of 10 for lunch cost $485 with mandatory 18% tip. Would have been fine if the food tasted as expected and service was better, but my experience here was bad.

Visited a month ago

Drinks are good too went there for my birthday had fun

Visited 2 months ago

Happy birthday disaster. We came to celebrate my birthday. I was so disappointed in this location. I was first appalled by the dirty restroom. Then seated at a table w grease all over the walls, and floor was
super greasy. The chef named Rocky came to our table and was the most non verbal, ackward, cold, and no show chef I ever experienced. It was so strange she did not interact w us at all and then proceeded to cook our food in silence, no show at all.
The only positive was the attentiveness of the manager at apologizing for the service. He did give us discounted price. The cleanliness and service was appalling. We had over cooked shrimp that was not cleaned properly and burnt veggies at our plate.
We will never come back to this benihanas . It's a shame it used to be our favorite - no more.

Visited 2 months ago

So sad to see this Benihana location decline in excellence. I'm so disappointed that I'm writing a poor review. Where do I start? This used to be the place to go, not anymore. To start off, the restaurant is unclean; and it has an old stuffy smell. Walls are not cleaned, plates were not fully cleaned, they had residue and left over food particles. And don't even go into the restroom 🤢

Our chef, Rocky, didn't smile once (no exaggeration) she pulled her cart, spoke under her breathe, mumbled a greeting, not at all welcoming - awkward. She did not, at all, interact with the table (like, not at all). Weird, because we come here for a fun show and great food, but not tonight. The food is still okay.

This is our last time coming to this location. We'll be going to the one in Downey. Sad, because, I chose this one over Downey before tonight.

Save your money. Do not come here. You pay for great food and equal experience but tonight, we felt cheated.

**Update**

Our chef, Rocky, left after cooking our meal without even saying bye (again, no joke) unbelievable.

On the plus side, though, the manager was attentive after we brought it up to his attention.

But, still won't come to this location. Sad day.

Also, one of my colossal shrimps was not cleaned - the poop strand was still there (learned that from watching Gordon Ramsay)

Visited 2 months ago

Perfect dining for Christmas !

Visited 2 months ago

I set a reservation a week in advance in anticipation for them to be busy for Christmas just to arrive (15 minutes early) and be told I’d be waiting in additional 40 minutes.

What’s the point of offering reservations if you can’t honor them?

Also, the bathrooms are completely disgusting.

Visited 2 months ago

Visited 2 months ago

Visited 2 months ago

I recently had the pleasure of dining at Benihana, and I can’t express enough how fantastic our experience was, largely thanks to our chef, Erick. From the moment we sat down, it was clear that we were in for a treat. Erick's culinary skills are truly exceptional, and his passion for cooking shines through in every dish he prepares.

What impressed us the most was Erick's attentiveness to my wife’s dietary needs during her pregnancy. He took the time to prepare her food separately, ensuring that everything was cooked to her liking and free from any ingredients that could be of concern. This personalized touch not only made her meal safe but also made her feel special during the evening. It's rare to find a chef who goes above and beyond in this way, and we are incredibly grateful for his thoughtfulness.

The food itself was nothing short of amazing. From the perfectly seared steak to the freshest vegetables and the delightful hibachi fried rice, every bite was bursting with flavor. Erick’s skillful presentation and entertaining cooking style made the dining experience even more memorable.

If you’re looking for a wonderful meal and an unforgettable experience, I highly recommend visiting Benihana and asking for Chef Erick. He truly made our evening special, and we can't wait to return for another round of his delicious cooking!

Visited 2 months ago

BENIHANA RESTAURANT
Industry, CA / City of Industry, CA

PARKING =

Splits / Shares >> With Benihana Restaurant Next Door
35 RESERVED / "Guaranteed" WHITE METAL POST NOTIFICATION PARKING SPACES Signs.....

The Parking Row is First Row from the handicap blue spaces that run up to the Frank & Son collectible show first driveway to the end of Gale Plaza Building on the east side of the Gale Plaza Building.

YOU WILL SEE FADED WHITE METAL SIGNS SUNKEN INTO PARKING LOT CONCRETE ASPHALT.

Visited 2 months ago

Good food but really great service, she' was a Great.

Visited 2 months ago

MALOOO

Visited 3 months ago

Visited 3 months ago

Visited 3 months ago

When I think benihana. It reminds of bud commercial in Y2K "Wazzaaa be" Wasabi! 🤣🤣🤣🤣🤣🤣🤣🤣🤣

Visited 3 months ago

It is the most amazing experience restaurant when the chef does amazing performance while cooking.

Visited 3 months ago

The food was really good and if you get the cheff you'll get a great show as well

Visited 3 months ago

This is one of my favors places to enjoy delicious food

Visited 3 months ago

Place is run down and not clean for the amount you pay this even more disappointing the bathroom looked like a warzone toilet paper everywhere and water everywhere sinks left and and by the dining tables trash on the floors and our plates didn't look very clean either wouldn't go again

Visited 3 months ago

We left disappointed, very little portion of shrimp and meat, very slow service, super high price and very high tip for the service offered, a bill for 6 people for $700 with the portion of food better in a steak house.

Visited 3 months ago

The service lady not speak good English, but manager did. New York steak is far but their manager solved this issue.

Visited 3 months ago

Visited 3 months ago

Visited 4 months ago

If your on the fence about, just come and try it. Very delicious

Visited 4 months ago

Visited 4 months ago

Place is dirty. There is rice on the floor around the cooking area. We were there for about an hour nobody ever came around and cleaned the floor..very unpleasant environment.

Visited 4 months ago

I visit Benihana‘s on October 13. Had a reservations at 3:30 for 9 people. We got our table 15 minutes later no problem I had some drinks at the bar meanwhile . We order our food but our cook didn’t arrive till an hour and 10 minutes later . we did not get our food cooked till one hour later. I called receptionist to let her know that we have been sitting for 50 minutes no food yet , she said she was gonna look into it . Our cook arrived 25 minutes later the lady who cooked her food was amazing, and the food was great. There’s no problem with that at all . The location wasn’t very full. There was about 5 empty tables. A problem was that we were not attended for over 50 minutes. If I did not called and let the lady know what was happening we would’ve had been sitting there for a very long time. Not an apology or anything was given to us, my brother-in-law was gonna leave since the kids were hungry and he needed to catch a plane so we had to leave really fast.

Visited 4 months ago

Have not dined at this location in approximately 18 months. The food was delicious as expected!! Portions were good and the service was excellent!! Wait time with a reservation was about 10 minutes which isn't bad. The prices on the menu have gone up significantly unfortunately. Additionally, the facility could use a face-lift inside and out to match the quality of the food and atmosphere that is expected when dining at Benihana.

Visited 4 months ago

Great show all the time

Visited 4 months ago

Nope, no more benihana for us.
Too expensive, the to go food looks and taste like a microwave dinner.
For less money I could of ate at PF changs and got more choices, and portions.
It's not same anymore. Bye!

Visited 4 months ago

Visited 5 months ago

Had a great time here for dinner with the family. Food, atmosphere and service was great and chef Gavin was awesome. Definitely coming back

Visited 5 months ago

⭐⭐⭐⭐⭐

I had an amazing time at Benihana in Puente Hills! Our chef was not only incredibly skilled but also super entertaining. He kept us laughing the entire time with his tricks and jokes, making the whole experience so much fun. On top of that, he was very accommodating, making sure to tailor our meals exactly how we wanted. The food was delicious, but the chef's performance truly made the night unforgettable. Highly recommend for a great dinner and a show!

Visited 5 months ago

Benihana in Puente Hills has been my go-to spot for years, ever since I was a little girl, and it never disappoints! The waitstaff here is always so friendly and attentive, making sure we’re well taken care of every time. The cooks are so much fun to watch—they always put on a great show! And of course, the food is consistently amazing. Every time I come here, I feel "at home" because the atmosphere is so welcoming and familiar. This Benihana will always have a special place in my heart. Highly recommend!

Visited 5 months ago

Went for my birthday dinner and I had such a great time ! This is my favorite location ! My chef was amazing I ordered the tofu and it was cooked perfectly. Also, he was very attentive to ensure my food wasn’t mixed with the meat he was cooking so as a vegetarian I appreciated that. The drinks were great, my server was attentive and I will be returning for my next birthday ! 🥰🥰

Visited 5 months ago

Visited 5 months ago

This place is garbage. Far too overpriced and the food is below average. The drinks are ridiculously priced as well. I had to go here for a birthday and it is the only reason I went. I will never step foot jn this dump again.

Visited 5 months ago

Visited 5 months ago

Delicious but VERY expensive.

Visited 5 months ago

Private booth allowed us to enjoy an intimate dinner celebration. Our meals were seasoned perfectly and delicious. Excellent service 👏.

Visited 5 months ago

I love the birthday certificate deal. Benihanas has for customers just this special place is outdated had AC vents dangling down and carpet is old and smelly.

Visited 5 months ago

I was attracted by the restaurant's Japanese architectural style, but upon entering, I realized it mainly offers teppanyaki, which I’m not very interested in. So, I chose to sit at a dining table near the bar and ordered sushi, a sashimi platter, tempura shrimp, a grilled salmon set, and Sapporo beer. Frankly, the dishes were average, nothing special. The sashimi was frozen and thawed, so the texture wasn’t great. The tempura was fried well, and the salmon set was reasonably priced, but the combination was a bit odd (see the picture below). The rice was delicious though. Overall, it was just okay.

Visited 5 months ago

Amazing experience as usual. The cook and server were just excellent and make up for front reception, whom are somewhat rude. But it was our anniversary celebration so we didn't let that ruin it.

Food is tasty and we fortunately had a young man for a cook who was happy and seem to enjoy what he was doing. Just made the whole visit worth it.

Visited 6 months ago

Visited 6 months ago

Visited 6 months ago

My husband and I celebrated our 22nd anniversary. We had a wonderful evening.

Visited 6 months ago

The food was delicious. The service was great. If I can suggest: any left over food should be donated to anyone on the table and not thrown away.

Visited 6 months ago

Very good food

Visited 6 months ago

I hadn't been here in quite a few years. It was a pleasant surprise that service was still excellent and our chef was extremely talented and entertaining. Obviously the food was soooooooo delicious. We had a great time.

Visited 6 months ago

Visited 6 months ago

De mis restaurantes prwferidos, sabes que ahi todo queda rico

Visited 6 months ago

Our favorite place to celebrate birthdays

Visited 7 months ago

The server was great, and the cook needed to have some customer service training. Everybody had their food , but my grandsons chicken. The cook had it cooking to the side. So I said we were still waiting on the chicken. So I told him to cut it up so we could all eat together. He was rude about it. The restaurant was crowded and at that time only 2 cooks 6-7 tables. They need more staff or stop making so many reservations. I personally don't enjoy eating here, but my sons birthday. He wanted to celebrate there.

Visited 7 months ago

Visited 7 months ago

I've been here for dinner before and every time we have great service, tonight I was craving their fried rice but couldn't order it online and we drove over and ordered. It was about 1030 and they still took our order . The bartender and the young man who took our to go order were so kind. Thanks again

Visited 7 months ago

Can't go wrong here. Worth going even if it's not a special occasion

Visited 7 months ago

Visited 7 months ago

Excellent service staff and food is very good.

Visited 7 months ago

The Air conditioner was not working. The waitress was good. The chef prepared the meat steak and chicken before the shrimp. The shrimp was burnt and chewy . Onions and mushrooms burnt. Spent over $100.00 for burnt food. The food didn't agree with me and my daughter The bathroom has been our friend since we got home 🤢. Benihana's is not the same anymore. My recommendation is to train your staff(chefs) longer.

Visited 7 months ago

Visited 8 months ago

Visited 8 months ago

Ok I’ve been to a few Benihana’s and they were all pretty good, but this one was a no. The griddle was NASTY in not clean at all. The chef barely knew what she was doing and over oiled/buttered almost everything. To the point where the couple beside us asked her to cook their food extra because they she was undercooking the seafood. Never again

Visited 8 months ago

Foods good service good price is what is

Visited 8 months ago

Visited 8 months ago

Our chef wasn't very friendly and was mean to the waitress

Visited 8 months ago

Visited 8 months ago

Visited 8 months ago

2.5 hours on a walk in party of 5 at Puente Hills...and they still tell me another half hour...maybe.

It's crazy. I walk in and they said it could be 10 minutes, or as much as 2 hours. I check back in an hour, they said 15 min and that they confirmed a table...but could be up to 30 minutes. 30 minutes and they say the 3 people they were going to seat me with, cancelled, but I'm up next, could be as much as 30 min...30 minutes go by and a totally different scheduler is working...I ask when we will be seated, she says, she's not sure...but probably another 30 minutes. I ask what happened to the original plan, over an hour ago. She says since the party of 3 cancelled, my party of 5 went to the back of the line.

Not getting any more of my father's day. They do so much business, they honestly dont GAF. As I recall quality has been slipping for years, now service is poor. I'm a great tipper, but I'm not paying big numbers for horrible service. Service starts at check in.

Visited 8 months ago

Very good experience! Family loved it! Will be back soon

Visited 8 months ago

Visited 8 months ago

Visited 8 months ago

Visited 9 months ago

Our server was Amazing!😀

Visited 9 months ago

Visited 9 months ago

I've been coming to BH City of Industry for 40 years. I'm saddened to see that the revolving sushi bar is closed. The tapan grill is still a good place to celebrate a special occasion.

Visited 9 months ago

The bathrooms were nasty I brought it up to front staff. 20 min later in the middle of dinner I went to the restroom again and there is no toilet seat covers and NO TOILET PAPER. They did not care the first time i mentioned it. I let the manager know he didn’t seem to care either

Visited 9 months ago

Excellent experience, entertaining with good food 👌

Visited 9 months ago

Made a reservation for 7:15 for a Mother's Day Celebration and checked in around 7:05, 10 minutes earlier. Ended up waiting till around 7:45 which didn't bother me as much. What did though was the fact that they tried to cram as much people into one table as they can. 10 chairs, 9 people. The family of 6 had an empty chair that they didn't want to move out of the way; rather, used it to put their purses on and keep at the table. Our end of the table ended up being very cramp with me sitting at the very edge of the table. Don't mind if they want to try to book as much people as they can but it's not so great that they cram so much people into one table. Tried to see if we were able to get another table that possibly won't have us cram but they told us that it would've been another 40 minutes if we wanted to. Decided we didn't want to be packed like sardines so decided to leave and eat at Baekjeong.

Not saying I hate Benihana but considering that we've been going to this locations for years now, recently this has started to become an issues along side with it being quite hard to get a waiters attention.

Visited 9 months ago

They don't have enough chefs at this location. Waited 1.5hr at the table for the chef. They did give me a 20% discount because of it. But it's not something I want to experience again

Visited 9 months ago

Great food! My favorite was the teppanyaki steak!

Visited 9 months ago

Very good food. Was a little understaffed it seemed since there seemed to be no one there but said it would take an hour wait

Visited 9 months ago

They forgot to give me my $11 fruit drink slushee. They instead gave me the identical $5.50 one I also ordered. I picked up my order when they were closing at 11pm. I didn’t call them back the next day because I had other things I needed to do. However, I am letting it be known, I ordered a $240 meal, had to wait 45 minutes past my pickup time. My pickup time was 10:03pm. I arrived late at 10:13pm. I didn’t get my food and incorrect drinks until 10:50pm. I asked if they could remake my drinks because I had one ice cream milkshake just sitting there in front of me for over 40 minutes. They said sure, only to give me the wrong beverages I ordered and they gave me ones that even costed less (half the price). On top of all this, they held up my entire order because they forgot to cook this $5 appetizer side, which apparently was also already included in my 4 person filet mignon meal, which were just an extra side order of sautéed mushrooms.

I feel I was wronged by this business plus they did give me just a mango lemonade when I ordered the strawberry slush specialty drink that I never got. My order was for me and my fiancé and my 5 year old son. It cost $240. The Benihana worker asked if I was DoorDash or some similar service since I looked like a regular guy, they probably didn’t think I would be the one who spends this $ for a dinner on a Tuesday night (weekday, I forget the exact day but it’s within 10 days of this review.). This is for the city of industry location. The chefs didn’t show an ounce of respect for one’s time and feelings, and the manager had not an ounce of sympathy or ability to see an imbalanced customer situation and have the empathy or moral to balance it out.

There was only one, yes one and only, one female employee who was genuine, concerned, compassionate, and aware of the wrongs of inefficiency and incompetence being committed upon my customer experience and my order. This lady should be the manager for this location. If she was, she would’ve made it right with me and do me right. She saw that my order was on the higher price side and that I was standing out in the awkward open for well over half an hour. It’s just she probably didn’t have any control of the higher ups who failed miserably.

If someone from HR or Steve Aoki reads this, please promote the very beautiful, slender, supermodel figure of employee who was even more beautiful on the inside because this person is aware and isn’t a sheep like the rest of her coworkers n cooks. I don’t know her name, but i hubby doubt there are that many supermodel body/figure/vibe/look Asian employees at the city of Irvine location.

Please reach out to me as I would like my strawberry slushee drink. It tastes oh so good yet I never got it when I was hoping to try it again for the 2nd time. Please re evaluate and up your service standards as a restaurant. Please promote the super beautiful Asian supermodel employee to save your restaurant and look good when doing it. Benihana is a visual sensory experience. Let’s hope if I try you guys again in Vegas or somewhere, it’s a more pleasant experience that I can feel good about and ultimately be happy and satisfied and not ripped off.

Visited 10 months ago

Food was great. Our chef killed it, fun vibes..kept it going the whole time. Not as crowded as most. Good experience

Visited 10 months ago

Visited 10 months ago

The food is good. However, they now served soup only, no salad. The portion is smaller then before.

Visited 10 months ago

Our first time there, food was food but overpriced, we were expecting the show when they cook more excited. The waitress was rude we have to look around to find someone to help us for more drinks or wherever we need , she was probably having a bad day she didn't see happy .

Visited 10 months ago

Visited 10 months ago

I have visited this location a few times in the past year during the weekends. Even though we always make a reservation, the place always seems busy and we have to wait even with a reservation. This last time, we had to wait almost an hour to get a chef to come to our table. Given the expensive cost of eating here, one would expect the service to be faster and better.

Visited 10 months ago

Visited 10 months ago

Visited 10 months ago

Was here with my wife and a bigger group about 12. They were able to accommodate us well, but we had to watch close to an hour even after we had reserved ahead of time. Food was really good. Nice at first to view the cook but over time the entertainment wore off and he just started cooking. Came during the week during the evening, so not sure if that affected the experience. They had to split the group in two and the other group did not seem to be to happy with their food. I know portions are on the small side from being here before especially since Plates are around high $40s. Place seems a little dated maybe for the Japanese traditional feel. The food was delicious and was full with that I ate, but for the price seems like I was missing something, maybe it was the entertainment. Service was great. Automatically add tip on bill.

Visited 10 months ago

Visited 10 months ago

Visited a year ago

Got seated immediately however took 30+ minutes for a chef to come out. If you looked around, other tables were waiting on their cook. Food was good, but it’s small portions. Also, each meal is about $45+ so get ready to spend a lot.

Visited a year ago

2024-03-21: Chef named Phillip. I’m not really sure on the name. Asian male around 5’6”. Concern: Dropped knife sharpener on ground, placed it back on cart where food was. Dropped food stub on ground multiple times, picked up and placed on cooking surface. Accidentally put another’s customers food on another persons plate, scooped it up, placed back on cooking surface, and then gave it to the actual customer. If it shocked me, I know it shocked the affected customers.

Visited a year ago

Me my husband and daughter decided to have lunch here it had been awhile since we’ve dined at Benihana, the service was prompt and friendly. It’s much faster than dinner time wait we ordered fried gyoza as an appetizer they were delicious me and my husband had the hibachi steak entree with rice shrimp steak and the delicious soup and salad. Service was amazing our chef definitely tried getting my daughter involved in the cooking and our waiter was attentive to our needs. Definitely would return and recommend

Visited a year ago

You know we pay a lot for this food, and we pay for a show. Our cook didn't even engage with us at all!! No tricks, no talking, just cooked threw everything in our plate on top of each other, couldn't even set the food down nicely!! He was the worst. We ordered an appetizer and it didn't even come til the end of our meal!! Then they want big tips!! Smh I hate I spent all that money for such a disappointment! Never again

Visited a year ago

Visited a year ago

Visited a year ago

Visited a year ago

Not clean, paint on walls it's chipping off, dirty meuns, side of tables Where they cook food is dripping down with gunk.They need a good scrub. salad dressing was gross, soup was plan, rice was good, steak was ok, Service was excellent.
For how pricey it is.They really need to update the restaurant

Visited a year ago

Visited a year ago

Visited a year ago

I being going to benihana for valentines day for 10 years, and i never had such a bad experience as yesterday. We were seating at the back in the corner and the waitress forgot about us. Her excuse was that she tough someone else had the table. I got a mosquito in my drink and I was not able to get a new one. And of course I order a $10.00 dollar drink and it was overcharged.

Needles to say I paid $200.oo and was not worth it.

Visited a year ago

Dear restaurant,

I understand that weekends can be busy, but I was disappointed by the lack of professionalism displayed by the staff during my recent visit. We were seated at 7 pm, and the chef did not come to our table until around 8:10 pm. We were trying to celebrate my family member's birthday with a group of 9 people. I went to express my concerns to the manager because another table that arrived after us had already received their food. After discussing the issue with the manager, the chef promptly came to our table, and we were able to enjoy the delicious food. As I was thanking the manager with a handshake at the end of our meal, someone from my family overheard a comment referring to me as an "a**hole." While I can see why this may have been said, I believe there is room for improvement in your service. I had informed the host that it was my sister's birthday, hoping for special attention, but our experience fell short of expectations. Despite the excellent work of the chef and the amazing food, the overall service was lacking.

I will be leaving a review expressing my concerns about the negative experience. Your attention to these details would greatly enhance the overall dining experience for your customers.

Thank you.

Visited a year ago

We had a wonderful birthday celebration! The cook and the staff were amazing and very accommodating to my food allergies 🙏💙🙏 absolute impeccable service and a delightful dining experience! We will be back

Visited a year ago

Visited a year ago

I always love Benihana. My only complaint is that every time I make a reservation, you guys still make us wait 20 min??! What's the use of making a reservation?? .. Anyway, I had the sushi and rice, yum!

Visited a year ago

Lackluster service and high prices for mediocre food.

Most of the reviews rave about the food here, as if throwing a bunch of salt, pepper, and butter is a revolutionary food experience.

What you’re paying for is the performance and service, but when you can’t even get a smile from your “chef” I don’t understand what warrants the high price mark up. After waiting for about 30 mins for the cook to show up he was unapologetic and was robotic through out the “performance”. Siri had more personality.

In addition to that the restaurant was absolutely filthy, with trash all over the floor. Adding to the already terrible experience.

Price over $650 for 2 kids and 6 adults. For meat that’s below average the quality from Costco. And ice cream that comes in the clear tub.

I do not recommend.

Visited a year ago

Visited a year ago

Very expensive for mediocre food and terrible service. The price you pay is comparable to a premium restaurant, yet, what you get is grilled chicken and steak with flavors that aren’t any more special than a Japanese fast food restaurant. I thought the pricing was high because of the show that they put on in front of you. However, the cook looked annoyed to be there. No smile, no eye contact, minimal interaction. We let him know that one person in the group had a shellfish allergy. He raised an eyebrow, sighed and it looked like it was an inconvenience for him to have to cook things separately cause of the allergy. He gave off energy like he didn’t want us to talk to him. It honestly ruined the vibe of the dinner. We ended up sitting there quietly. It was awkward. I’m not sure if he was having a bad day. However, it is disappointing when you are polite and pay a premium price, only to be sitting in front of someone that’s annoyed. Mind you, we paid more than half a grand for 6 adults and two kids to sit in silence and eat subpar food.

Visited a year ago

Been a while since I've been here. Food an service was top notch as usual. Steak and jumbo shrimp was delicious! Servers were very observant. Portions were plentiful!!

Visited a year ago

Visited a year ago

Visited a year ago

Visited a year ago

Go with friends and enjoy good food stake, fish ,scallops , lobster ,chicken they have it all

Visited a year ago

Every time I order takeout from here it takes minimum 15 minutes longer than the expected time, today they didn't have my order at all even though I have my emailed confirmation. This place used to have good service but it's declined drastically.

They wrote on my refund receipt that "customer no longer wanted the order" which is not accurate. The GM didn't even come out to apologize. What a waste of my time and gas!

Visited a year ago

It's clean, delicious, wonderful atmosphere, great chefs. Make a reservation. Sign up for their newsletter and get $30 towards your birthday dinner. Enough parking. Check out the walls and the history.

Visited a year ago

First time there and NO BIRTHDAY DISCOUNT..BUT GREAT EATS, EXPENSIVE THO'

Visited a year ago

Served a chilled Cabernet..! Apparently they don't know that Cabernet should be served at room temperature.

Visited a year ago

They forgot about two of our orders. They had to be reminded that we were missing two orders. They did give us an Adjustment on the bill.

Visited a year ago

Visited a year ago

Went for the lunch special for the first time. Everything was fantastic!

Visited a year ago

Jimmy our server was great and took great care of us.

Visited a year ago

Visited a year ago

Been going here for 20+ years. Jan 2024 had to be the roughest experience. I won't let one bad experience stop me from coming back but this trip was tough. Bathrooms were filthy. Service was slow and took a while. But I'm sure they'll fix these issues

Visited a year ago

Loved the food and atmosphere

Visited a year ago

For a foreigner（me), it's an extraordinary experience at the tabanyaki store in California.
It's great 😃

Visited a year ago

Visited a year ago

I came here for lunch with my coworker and the food, service and everything was great.

Visited a year ago

Visited a year ago

Delicious 😋🤤 I Really love this place. A must come back 🫶🏿👏🏿👍🏿

Visited a year ago

Terrible food! Stay away if u like quality food. This place is extremely overpriced for the quality and taste of the food they sell. I was at Benihana's over 25 yrs ago and their food was good but not great. But today it is a totally different story from what it was in the past. The interior decor is old and worn out with some walls stained or missing paint. I bought 2 Seafood Marinas with 2 small appetizers and 2 drinks and it totaled out at $213 including a 20% tip. Beware! They charge you extra for the fried rice it's not included into the $48 dollar price of the Seafood Marina. The reason we ordered the rice was because we thought it was included. We were seated at the table and waited for about 15 minutes until the waiter showed up with menus. No more than 5 minutes had past when the waiter returned asking us what we wanted to order. We felt a little rushed so we ordered asap and that's when we missed the extra charge of the rice.

All in all, I don't mind paying a hefty price as long as the food is very delicious and the service is outstanding.

Good luck Benihana, you'll need it.

Visited a year ago

I'm sure everyone already knows they have amazing food and amazing service.

Celebrated my niece's birthday today at Benihana's of course. The food and the service top of the line!

Visited a year ago

Food and line way to long service mediocre, we didn't end up staying for the wait and hit the hibachi truck

Visited a year ago

Service was good and the food was ok. A little pricey, but I guess you're paying for the little show the chef puts on. Overall, we had a good experience.

Visited a year ago

Went here to Dinner for my Friends Belated Birthday. Our Chef Erick B. was awsome he put on a fantastic show👍.

Visited a year ago

Visited a year ago

Visited a year ago

Excellent as always.

Visited a year ago

Visited a year ago

Visited a year ago

Great food....REALLY CROWDED!!! We waited about 30-40 minutes after our reservation to be seated. The cook seemed rushed...food tastes great but didn't get the showman atmosphere you get at most places.

Visited a year ago

Visited a year ago

This place is worthless now don’t waist your time there excuse all the time we’re short in chef no u are not ur cheap af and don’t want to pay them right long hrs over worked 2hr sitting down at the table with a 1yr old and a 2yr old only reason I went because my 13 yr old bday n ask to go I couldn’t deny it but want a go place go to shogun or Tokyo kitchen they don’t bring a fork n ur soups or salad an 1hr later n refills a well. Was seated at 830 chef came at 10

Visited a year ago

The food and service was excellent. The parking is horrendous on the days Frank & Sons is open. 😩 Pricing is a bit expensive but the food quality is top-notch.

Visited a year ago

Visited a year ago

Visited a year ago

Try the onion soup if you like mushrooms. Don't forget to order white rice.

Visited a year ago

When you go to Benihana's for lunch, you'll get the flying cooking utensils, the fire, the corny one liners and the same good food and service you get during their dinner hours.

However, the one thing you won't get is a lunch menu. You'll need to ask for one (see picture), otherwise you'll get the dinner menu (along with the dinner prices).

Lunch comes with either salad or soup and no shrimp appetizer. We had the hibachi chicken, scallops and fried rice (gotta love that fried rice). All were cooked perfectly and tasted as you'd expect.

The restaurant is older and could use some "touching up", but clean otherwise. The staff were friendly and attentive as well.

Visited a year ago

We had reservations at 9 pm. Then we got seated around 930, and the server took our order... now around 10:10 our chef made it to our table. Over all the chef and server were good but the wait times are what killed me. My wife and I didn't get out till after midnight I had work early the next day I'm sure they were short-staffed cause I never had a wait that long. I'm ok never coming back after the last time.

Visited a year ago

I had recently went to shoguns in Pasadena on Sunday for a little Christmas get together and I was not impressed then my daughter had her birthday get-together on Tuesday and we went to benihana's and it was fantastic keep up the good work 💯

Visited a year ago

OMG
Was my favorite restaurant, but after yesterday I will never go back,
I did spend over $200 for two people and we got the cheapest quality food we ever had,
Chef doesn't know a clue what he was doing, they forgot to turn on the grill so we had to wait another 15 minutes, again the quality and portion of the food was ridiculous, what made it worth the restrooms where disgusting dirty,
I should've took pictures of the quality of the food and the dirty restroom to share,
I was shocked how things were changed at this location,
😡😡😡

Visited a year ago

Visited a year ago

Even though with reservation the wait was long I’m still giving 5 the people were polite, working hard, and food was great

Visited a year ago

Love this place. I recommend making reservations if you're planning reading there during g the weekend or a special day like mother's day, etc. Most singers come with a salad and soup... both delicious. My usual is the Samurai Treat...highly recommend it. Comes with filet mignon and jumbo shrimp. So many good things here. Oh, I've been to a handful of these restaurants and they always seem to make a great Mai Tai.

Visited a year ago

Visited a year ago

I AM EATING IN THIS PLACE FOR YEARS,TODAY I SAW THE CHANGE IN THE SOUP, USED TO HAVE MISO SOUP PROB FROM VEG BROTH,THIS TIME SOUP IS MADE OF BEEF BROTH,WHICH I WE DID NOT LIKE .MANY PEOPLE DOES NOT EAT BEEF AND BEEF PRODUCTS.THERE SHOULD BE ANY VEG OPTION
WE REALLY APRECIATE

THANKS A LOT.

Visited a year ago

Great atmosphere, stuff are very kind! Service was great!!

Visited a year ago

It's disappointing to see the decline of this specific Benihana Restaurant, Puente Hills. Our reservation was for 7:45 pm, we were finally seated at 8:30 pm. The worst part was after being seated and seeing the accumulated debri along the edge of the grill. The seam had become undone and debri could be seen without effort. The undone seam was directly infront of our seats. We made our concerns know and were reseated at a different grill. I would have thought they would have closed that specific grill. I was surprised to see a different group had been seated after letting them our concern. Bottom line the location needs updating and is dirty. I took pictures but haven't figured how to attach to my review.

Visited a year ago

I ordered online for take out, $200 worth, even tipped 15%, and everything was put in one bag. I step no more than 10 feet away from my car and the bag rips, spilling the contents on the ground. WHO EVEN THINKS THAT PUTTING THIS MUCH WEIGHT IN A SINGLE BAG MAKES SENSE? WHY IS THE HEAVIEST ITEM ON TOP AND NOT THE BOTTOM? Plus my food is luke warm at best and my steak is cooked to medium when I asked for medium rare. The entree comes with shrimp and I get 3 pieces? This is pretty ridiculous. Furthermore, I was given the crispy onions for the soup, but there is no soup. So I just paid for a full meal and didn't even get the full meal.

Management, you need to do something about this and your staff. This is a complete disgrace and dishonor to Rocky's name and family.

Visited a year ago

Visited a year ago

It is better to make a reservation unless you do not mind waiting. As soon as I entered, I was greeted with a great staff with a great experience for dinner and a show. The meal that this place prepaires is outstanding. Great place for first dates or to make a great impression. Will return again!

Visited a year ago

My family recently celebrated my son's 16th birthday at Benihana, and unfortunately, the experience left much to be desired. The evening started with a less-than-enthusiastic bartender who seemed uninterested in accommodating our request for a mocktail (FROM THE MENU!) for my son. Despite the availability of non-alcoholic options, the bartender also denied our second request for a mocktail.

The disappointment continued when our obviously pre-made sushi appetizer arrived. Not only was the presentation lacking, but the wasabi appeared unappetizing with a disturbing brown-tinted crust, from the oxidation caused by sitting out for a long period of time. The sushi rice was cold and had an unusual coating, suggesting that it might have been pre-formed well in advance and left to lose its tenderness and freshness.

Then at the table: To add to our dissatisfaction we waited another 35 minutes with only water. As well, the timing of the courses was poorly managed. The hot appetizer was served only after we had already received our first two courses. This disrupted the flow of the meal and left us wondering about the coordination in the kitchen.

The teppanyaki experience, a highlight of dining at Benihana, fell short of expectations as well. Mostly because our chef had to leave the grill at least twice during the cooking process to retrieve additional ingredients. This not only interrupted the cooking show but also raised concerns about the preparation process in the kitchen. Furthermore, my Ahi steak was way over cooked, it should have been medium rare but was actually closer to well done. To his credit, the chef was entertaining and pleasant.

In conclusion, our celebration at Benihana was marred by a lazy bartender, a subpar pre-made sushi appetizer, poorly timed courses, and a teppanyaki chef who seemed unprepared (perhaps this was also due to the issues in the kitchen). While the concept of teppanyaki dining is usually entertaining and enjoyable, our experience at this particular Benihana location left us with a sense of disappointment and the feeling that the overall quality and attention to detail were lacking.

Visited a year ago

This is my first time dining at Benihanas, and I have to say I enjoyed myself. The food was good, but I feel like the atmosphere makes the experience that much better.

Visited a year ago

Made me wait 2 hours and then cancelled my order on DoorDash saying they were too busy to do it due to the party before me having too large of an order, even though I stated I was willing to wait. That makes no sense, you can’t handle a small order of fillet minion to go? Why wouldn’t you cancel the order earlier so then I could get another meal from a different restaurant?! Ruined my suprise dinner. Shame on you. Not even worth 1 star. Don’t waste peoples time.

Order under “S B”

Then when I called at 7:30pm on Saturday night, a rude woman employee answered the phone and put me on hold for 20 minutes when I said I wanted an explanation of why my order was cancelled. A simple explanation. Some employees you got there.

Visited a year ago

Very long wait, even though I had a reservation. They made us wait an additional hour and a half for just 2 people. I checked in 45 minutes before my 7:30 PM reservation and noticed the walk-in people were given preference ! (at least 20 walk-ins were seated before us ) We were seated in the back and there was three tables waiting for chefs . At the front desk you will find three young teens trying to accommodate people while horse playing. And they definitely don’t do a good job ! Expensive 5-6 course meals. The salad and ginger dressing slowly but surely have gotten worse in quality and taste. I’ve been coming to Benihana’s for at least 25 years. This is one of the worst locations. Sushi is never fresh. I’ve had the same mediocre quality fish at the Ontario location. Our chef overcooked my steak and burned zucchini, onions and mushrooms.

Visited a year ago

Great place. Staff appeared to be friendly and chef was funny. I have celebrated birthdays and special occasions as well as a “just because” evening with the family. If in town, you must experience the food and hospitality.

Visited a year ago

Honestly, don't even bother coming here. I made a reservation at 3:30 for absolute no reason because I didn't even get seated until an hour later. Yet I still didn't get any service until 5:30. Unbelievable horrible customer service. What's the whole point in making a reservation if they are not even going to respect it. All they would say was it would be 10- 15 min more every time I asked how long.
If there was an option to give zero stars, they definitely deserve it. It was my first time coming here, i had high hopes with this place, and I heard good things but never again coming here. Our waiter and cook were nice, but they gotta work on their reservation system it's so unacceptable.

Visited a year ago

Visited a year ago

Visited a year ago

Visited a year ago

Visited a year ago

Visited a year ago

Food was good, but service was not.
Also, no white sauce 😟

Visited a year ago

Visited a year ago

Visited a year ago

Visited a year ago

The food quality gone really bad, we were two people spent $200 there and both got heartburn & illness for two days..

Will never go back...

Visited a year ago

They charge and arm and a leg and can't afford to turn the ac on? Floors sticky in the bathroom. Food and trash all over the floor. This location gives disrespect to the benihana name.

Visited a year ago

Visited a year ago

Love this location

Visited a year ago

Visited a year ago

We love this place never had a bad experience and the kids love it.

Visited a year ago

The server needs to speak up. He was whispering his jokes

Visited a year ago

It's a pricey place, but good. The cooks are really friendly and entertaining.

Visited a year ago

The only reason it's not a 5 star was the parking.... horrible...

Visited a year ago

What can I say? It's Benihana, always delicious!

Visited a year ago

Visited a year ago

Visited a year ago

Today was a positive experience. The chef entertainment was good. My nephew was laughing while the chef was cooking.

Visited a year ago

Visited a year ago

Visited a year ago